The reviews highlight excellent customer service, great prices, and a wide selection of products, particularly for smoke-related items and Pro Club apparel. Customers appreciate the friendly staff and various deals available, making it a preferred shopping destination. However, no specific cons were mentioned in the feedback.
5
May 22, 2025
5
May 21, 2025
I love this place! The deals, friendly salespeople, and always happy to answer questions. I get my Geek bars here 2 for $40, and I'm always trying dif...
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I love this place! The deals, friendly salespeople, and always happy to answer questions. I get my Geek bars here 2 for $40, and I'm always trying different brands of their infused mushroom edibles. Since finding this place, I haven't gone to any other smoke shop. 10/10 would recommend.
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5
Apr 14, 2025
Best smoke shop π―
4
Mar 04, 2025
Got 2 batteryβs for a deal here got good prices
5
Mar 03, 2025
Great service great shirts and great price and good quality product I would like to work there 10/10
5
Mar 02, 2025
Fantastic customer service! I'm going back to get every color of Pro Club sweats. They have a great selection of items, from vapes to jerseys, t-shirt...
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Fantastic customer service! I'm going back to get every color of Pro Club sweats. They have a great selection of items, from vapes to jerseys, t-shirts, and sweaters. You really need to check it out!
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5
Mar 02, 2025
Best prices in Pasco by far my favorite smoke shop Awesome set up and very accommodating for everything you may be looking for and amazing customer se...
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Best prices in Pasco by far my favorite smoke shop Awesome set up and very accommodating for everything you may be looking for and amazing customer service.
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5
Feb 28, 2025
Amazing service. Brand new nics that come out. Amazing look on the place.
5
Feb 28, 2025
The customer service is in they help you find like the sizes and colors you need They discount on certain days They can hold stuff if you text him lik...
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The customer service is in they help you find like the sizes and colors you need They discount on certain days They can hold stuff if you text him like on Snapchat and stuff thatβs fired though β cause you like go to the store and pick up if you wanted it or not
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5
Feb 28, 2025
Best smoke shop in town and best prices good people and always helps u to the fullest potential!
5
Feb 28, 2025
Best place and good dealsπ
5
Feb 28, 2025
super nice place great customer service always willing to work with you, great quality clothes and more should definitely check it out for yourself
5
Feb 28, 2025
5
Feb 28, 2025
Best deals on pro clubs. Will be coming back for more.
5
Feb 28, 2025
The best prices in the town
5
Feb 28, 2025
FIRE PRO CLUBS.Quality and great prices. you just canβt beat it
5
Feb 28, 2025
5
Feb 28, 2025
Very nice people and helpful and sell pro clubs at good prices
5
Feb 28, 2025
Get all my pro clubs from here good price and got some good deals
5
Feb 28, 2025
Love this place!! Super customer service and best deals in tri cities! Definitely recommended!
5
Feb 28, 2025
Bad ass deals always being givin out, solid local business to support. Keep up the great work and then deals!!
5
Feb 28, 2025
Best shop Iβve been into huge selection and great prices ask for Alex
5
Feb 28, 2025
Slide there best deals in town Jared your Guy there π―
5
Feb 28, 2025
Best smoke shop in tri !
5
Feb 28, 2025
Best spot to buy pro clubs and vapesπ―
5
Feb 28, 2025
Great service big selection
5
Feb 28, 2025
Empyre has great deals and itβs one of the best shops out here in tri I highly recommend stopping by
5
Feb 28, 2025
Was looking for pro clubs last minute and they hooked me up on em and fire prices too 100% recommend
5
Feb 28, 2025
I love this place, convenient, great owners, super friendly and amazing customer service, prices are great and theyβre all super charismatic
5
Feb 28, 2025
Great place to shop. Customer service is a1. The best vape store in tri cities
5
Feb 28, 2025
Best pro club prices great customer service best discounts and prices for lots of stuff
5
Feb 28, 2025
I was looking for a shop open on Christmas Eve and luckily they were open and hooked it up on an amazing deal on vapes and other cool things in there ...
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I was looking for a shop open on Christmas Eve and luckily they were open and hooked it up on an amazing deal on vapes and other cool things in there shops like a Jersey and painting
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5
Feb 28, 2025
Amazing smoke shop they do the best deals and there vapes and clothes are the best
5
Feb 28, 2025
Great deals and great customer service
5
Feb 28, 2025
The owners are super cool people always super helpful & always have deals def recommend this place 100%!
5
Feb 28, 2025
Best Smoke shop in the tri cities area
5
Feb 28, 2025
Great prices on Pro Clubs, Amazing Nic Selections, Best Prices better then em other whack ass smoke shops, Amazing customer service. In general amazin...
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Great prices on Pro Clubs, Amazing Nic Selections, Best Prices better then em other whack ass smoke shops, Amazing customer service. In general amazing smoke shop π―
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5
Feb 28, 2025
5
Feb 28, 2025
Best prices on pro clubsπ―
5
Feb 24, 2025
If you haven't, you need to visit them, they have the best prices in the Tri Cities area and the best customer service, they always greet you with a s...
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If you haven't, you need to visit them, they have the best prices in the Tri Cities area and the best customer service, they always greet you with a smile and clarify any questions you may have about anything you want to buy. If you go, I assure you that you won't leave empty-handed, they always work with your budget, giving you different options, always having deals that you wonβt find anywhere else!!! #1 in Tri citiesβοΈ 10/10
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5
Feb 24, 2025
Great customer service and so welcoming. All the products are amazing.
5
Feb 24, 2025
Great experience overall. They have high end product too.
5
Feb 09, 2025
Jared has the best customer service skills I've seen in a long time! Wonderful store and wonderful employees! BEST SMOKE SHOP IN PASCO!
5
Dec 14, 2024
New favorite shop came in and got a new mod setup today the employee was very helpful show me different options and different price ranges end up gett...
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New favorite shop came in and got a new mod setup today the employee was very helpful show me different options and different price ranges end up getting a novo five kit and some new juice 10/10 experience
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5
Oct 19, 2024
Appreciate the staff and owner, been here a couple of times already and they are knowledgeable and friendly and have great items in stock!
5
Aug 12, 2024
They are very knowledgeable able on vapes and accessories. Have the best prices and always hooks me up with deals as well.
5
Aug 07, 2024
5
Jun 23, 2024
Love this store help me am handicap the young guy there help with get in a out the storeπππ
5
Jun 06, 2024
Great Deals Check out
5
May 26, 2024
Customer service is the best !! Very attentive and helpful ! They got the best prices in town too!
5
May 13, 2024
So I see a review on here that says negative and lies. And smoke city yβall be better instead of having ppl bash his reviews. Iβll tell you my review....
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So I see a review on here that says negative and lies. And smoke city yβall be better instead of having ppl bash his reviews. Iβll tell you my review. This shop is the best price in town. Has what u need n ppl who work there make sure they are attentive and can answer ur questions and help u through till u walk out the door. I stand by Empire. But yβall donβt go judging a smoke shop base on negatives reviews. Go have ur experience yourself and trust u wonβt be disappointed
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This is my first time going to Empire Smoke Shop, they're great people, friendly, and amazing prices. I would be coming back to this store a lot and w...
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This is my first time going to Empire Smoke Shop, they're great people, friendly, and amazing prices. I would be coming back to this store a lot and would recommend this place 100%
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5
Apr 02, 2024
I just went there on the first to just check it out because a really good friend of mine told me about it and I wanted to check it out. Wound up getti...
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I just went there on the first to just check it out because a really good friend of mine told me about it and I wanted to check it out. Wound up getting a really cool case, a new vape and a torch when at first I was only planning on getting a vape. The employee that was helping me was super cool and since it was my first time ever in the store basically gave me a bundle deal. $95 for all three items, and the fact that you can earn points to use on whatever you want is a double bonus. Definitely going to be my new one stop shop for vapes or glass.
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5
Mar 27, 2024
BEST PLACE TO SHOP EVER!!! MY #1 FOR ALL MY VAPE AND SMOKING NECESSITIES. SHOP HERE OR MISS OUT!!
5
Feb 26, 2024
great customer service, plenty of options of vapes and rigs, bongs ect. definitely will be going back
5
Feb 25, 2024
Super helpful staff. Super clean establishment. Awesome selection.
5
Feb 24, 2024
Tienen una gran variedad de productos y precios razonables, al igual un amable servicio al cliente.
5
Feb 22, 2024
Best deals in the Tri-Cities. Friendly environment, deals everyday! They actually show you different options depending on your flavor and budget. Alwa...
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Best deals in the Tri-Cities. Friendly environment, deals everyday! They actually show you different options depending on your flavor and budget. Always welcoming with a smile on their face
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5
Feb 21, 2024
Where I buy my vapes, and some of my rigs, from honestly love the thing of what theyβre doing on both parts not just know about vapes, but they also k...
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Where I buy my vapes, and some of my rigs, from honestly love the thing of what theyβre doing on both parts not just know about vapes, but they also know about glass I drive from Richland to go to this specific smoke shop now
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5
Feb 21, 2024
Best prices super friendly and knowledgeable
5
Feb 21, 2024
Amazing customer service and they always have great deals
5
Feb 21, 2024
Aye yo if y'all haven't been to this new shop, y'all need to. The workers there are helpful and just a vibe. U feel welcome right when u walk into thi...
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Aye yo if y'all haven't been to this new shop, y'all need to. The workers there are helpful and just a vibe. U feel welcome right when u walk into this shop. My new shop and they got everything u need and more
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5
Feb 19, 2024
Best prices in the tricites area!!! Nobody has the selection they got!!
5
Feb 18, 2024
Great prices and high quality products. Their glass pieces are amazing and to top it off great customer service10/10 recommend π
5
Feb 18, 2024
Highly recommend visiting this shop!! They have tons of options to choose from at amazing affordable prices!! Check it out you won't regret itπ
5
Feb 18, 2024
Great service and excellent selection
5
Feb 18, 2024
Absolutely love Empire they have the best and largest selection in town and the best quality! The staff is knowledgeable and very helpful and willing ...
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Absolutely love Empire they have the best and largest selection in town and the best quality! The staff is knowledgeable and very helpful and willing to order for you if they don't have the item in the shop that ur wanting. Prices are great and rival other shops in town and the atmosphere is welcoming and very friendly. Ive been telling everyone theyneed to go check it out!!
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5
Feb 18, 2024
Very helpful staff and very knowledgeable
5
Feb 18, 2024
Best selection in Tri-Cities.(Period) Awesome staff, very helpful and knowledgeable, willing to go the extra mile to make sure you get what you need....
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Best selection in Tri-Cities.(Period) Awesome staff, very helpful and knowledgeable, willing to go the extra mile to make sure you get what you need. Not to mention their prices are super competitive. This has now become the only smoke shop me and my friends go to in Tri-Cities. ββββββββββ <---(10) Stars if I could!
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5
Feb 18, 2024
They have a large variety of Vapes and glass and anything you could want, the people there are so friendly and so helpful I wouldn't go anywhere else....
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They have a large variety of Vapes and glass and anything you could want, the people there are so friendly and so helpful I wouldn't go anywhere else. they get a solid 5 stars!
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5
Feb 17, 2024
these guys got the best products and the best prices. much appreciation π
5
Feb 17, 2024
5
Feb 17, 2024
Very helpful and kind staff! Went in needing help with a torch lighter that I bought and the were very helpful with trying to figure out what was goin...
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Very helpful and kind staff! Went in needing help with a torch lighter that I bought and the were very helpful with trying to figure out what was going on!
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5
Feb 15, 2024
Amazing place very knowledgeable people in what they're selling .great discounts. Lots of variety of products. I recommend this place to everybody.