I recently brought one of my most treasured heirloom rings to Spencer & Kuehn for resizing and to adjust the orientation of the stone. This wasn’t just any ring—it holds generations of love. The aqeeq stone came from my beloved mother-in-law, and the ring itself was custom-made for me in Pakistan by my brother-in-law. Needless to say, it was incredibly hard to part with, even temporarily.But from the moment I walked into their studio, I knew it was in the right hands. The team treated the ring with so much care, asking thoughtful questions and sending photos throughout the process so I could be a part of every step. They understood the emotional weight this piece carried for me and made every effort to ensure it was exactly how I envisioned.To top it off, they finished the project in such a short amount of time—because they knew how much I needed it back on my hand where it belongs. When I picked it up, I was in tears. The final result was pure perfection, and I could feel the respect and love that went into the work.If you’re looking for a jeweler who values not just the beauty of your pieces, but the story behind them—Spencer & Kuehn is that rare, special place. I am forever grateful. Less

Several months ago, we had two wedding bands made at S&K. Both ultimately were remade due to being presented with differences from what was discussed during consults, and only one of them was a ring we were more or less happy with. Having tried and failed for months to just be happy with what we got, I'm posting this review now to share my honest experience.Staff are all very friendly and professional and were throughout the process. However, I was informed that the design I wanted had not been possible but this was not made clear to me until after the ring was fabricated and picked up. I asked for and recieved a rework on the ring I had made, for which I paid a substantial sum to add material (requested 18k gold, and not a exactly a lot of it for what I paid- probably a gram or under) to the design after originally paying for the ring up front. Then upon pickup of the redesign I was told that 14k gold had to be used instead. I would have had no issue with this if it had been explained ahead of time, and/or if it had been factored into what I paid for the additonal material. A stone was also loose upon final pickup. This was corrected for free but was only corrected because I noticed it immediately. Overall I was okay with the final product, but getting it to that point was a major stress during wedding planning.The OTHER ring (photos attached)- which I wear, unfortunately- originally had the stones configured completely differently than discussed during the initial consultation. A remake was offered and this was done for "free".However, the remake was comprised of synthetic aquamarine and 3 much smaller sapphires than the originally presented ring, which had two lab sapphires and a larger central sapphire. We did not find out about the replacement with synthetic aquamarine until we got appraisal documents. Aquamarine was never discussed for the ring and was a total surprise. No rationale was given for why the original secondary stones weren't reused or at least replaced with equivalents. The new set of gems was lower in value than the original set by what appears to be a fairly significant margin, based on stone pricings listed on S&K's site. The workmanship of the flush settings is questionable and visually unappealing, according to the several comments I've gotten on it. I had a stone fall out after less than 2 months of wear. This was repaired for free and quickly, but still. I also recently noticed that a different sapphire now appears to have fractured. No idea if that happened during resetting or later. I've been extremely careful since the other stone fell out.All in all, S&K has some beautiful pieces and is obviously capable of great artistry in jewelry. However, we did not have this experience. It felt like very little thought or effort was put into our rings, particularly the one I wear. All of our interactions at the store were pleasant and polite. We should have discussed our concerns more upon pickup and appraisal, but after already having to get remakes, we just wanted to be done as our wedding date approached. We really didn't want to be problem customers and tried to avoid that at every step, to our own detriment. The reworks were only requested because in both cases the product was different to what was discussed.Unfortunately I cannot recommend S&K and will not be returning for future purchases. I'm looking forward to having a decent ring made elsewhere that can actually be a symbol of my marriage and not a reminder of a bad experience and large expenditure for a product that only makes me sad. We'll see if this ring lasts until then.2 stars for them being really friendly and willing to do remakes when there were problems (even ones that should not have been necessary to begin with and including downgraded materials). Less

Mr Kuehn was very personable and educational. He helped me understand what I had inherited and owned with new appraisals.The store employees couldn’t be more pleasant when they cleaned my wedding rings and identified some future repair I might need. No one was pushy.My overall experience with a long time local business man and women AND professionals as well, was 100% top notch.Shop local.Buy from professionals.Thanks Spencer and Kuehn Fine Jewelers Less

My diamond wedding band needed resized. I purchased this ring from John many years ago. They resized it, checked all the prongs and diamonds and returned it looking like new. Very friendly staff, wouldn't trust anyone else with my ring. Less