Joe's Moving LLC
2023-12-11T21:38:59.000Z
ALBUQUERQUE POLICE REPORT # 230823941
On 12/5/2023, two movers from "Joe's Moving Inc" were supposed to arrive at 0900 hours to my apartment. When the time came and went, we (we being myself and my girlfriend) texted Andrew Elghawaby to ask for an ETA. Andrew responded with, "10 minutes out". Well after 10 minutes, we asked again and he called this time advising us that he messed up and scheduled us for the wrong day, even though we verified with him prior to booking them for 12/5/23 at 0900 hours and after officially booking them. He said he was sorry and would send two guys to us around noon. So now I'm set 3 hours behind schedule when I work at a Hospital and it's not easy to just have time off. I was very upset and Andrew, after me explaining how his oversite cost me time I did not really have to waste, and his error cost my family as they were helping with the move and took the day off to help me, and only after asking him for a discount due to this major oversite, he only offered a 10 percent discount. So, I saved $40 dollars which I tipped the movers for this $410 job that Andrew charged me for. I already had almost all my boxes and stuff I wanted moved downstairs in the lawn waiting for them. When they finally arrived, the two men, Mark and Sergio, went so slow, and I mean super slow. They would carry one box at a time even little light boxes. They would take breaks frequently and would go to the front of the truck on and off during the move, only when I went upstairs, I noticed.
So, a few times when I went upstairs, I would turn around right away and see Mark and Sergio discussing something and staring at me. I was getting so frustrated, so I told them I would just load up my stuff. They told me I couldn't be on the truck which I understand for insurance purposes, but I wanted them to actually work and not just drag their feet trying to run up my time. Then as they moved one of my three TV's, Sergio made a weird comment about stealing my TV. He said, "I'll go ahead and take this one home." I didn't' laugh nor find it funny as I was already frustrated with being 3 hours behind. Once they finished (over an hour later) loading up the truck with my stuff, that I wanted moved which wasn't much, we finally were able to get on the road and take my stuff to the new place. Mind you I brought mostly everything down to them and stacked it next to the truck and all they had to do was put it in the truck since I was not allowed to help with that part. We gave clear and detailed directions to the location we were going and the movers said they would just meet us there and I said no, I will be leading you and you will be following me.
So, Mark and Sergio followed me but drove going about 45 on the freeway and tried to continue going south when I was in the lane to go west. He then suddenly veered across a few lanes on the freeway and got behind me. I found this odd, like he wanted to make a stop first or go the long way all the way around the south valley. When we finally arrived at the new place, I told them to just put everything in the garage, I did this due to how slow this whole process was. After they finally finished unloading, I had to pay for an extra 30 minutes. I tipped them which I really wish I hadn't because I discovered after trying to go set up my room right away after they left, that my open top box with my white Xbox one, two headsets (black and grey), tv wires/connections for my smart TV, my black connector box and my black Xbox controller were all gone. These items were all packed in one box and I trusted these people (which I know I shouldn't have) with my stuff and they stole it.
We then called Andrew and told him what happened and he said he would call both Mark and Serigo and ask if they know where that box is. Naturally, neither of them saw the box and both said they didn't steal/take the box. Like they would even admit that. Andrew got really defensive after a long discussion and me ultimately deciding that I will be filing a police report and contacting the BBB reference this incident. He started to say there was no proof they even moved us that day. I have this conversation recorded which thankfully I did since he wants to be sleezy and try to pull a fast one. I saved all the text messages and even told Andrew he is required to send me a receipt. Weirdly enough, he texted the receipt with the fine print saying they basically have a license to steal your stuff and not be responsible for it. Funny thing is he never sent me this prior nor advised me of the information contained and it even says on the paper he sent that this contract had to be signed prior to Joe's Moving sending anyone to move your belongings. The customer signature area is blank because he never showed me this contract nor had me sign it prior to Mark and Serigo coming and moving my stuff and also stealing some of it. All of this is on voice recording as well as text documentation and video documentation from my security cameras they apparently didn't notice. I told Andrew that I would need Mark and Serigo's last names for the police report and BBB claim and he refused and hung up. We called back and he had the nerve to say we were bullying him and that we are ridiculous and tried to imply we are falsely reporting or "claim jumping" as he called it.
I'm sure I forgot some details as I'm very pissed off typing this up but the moral of the story is DO NOT EVER USE JOE'S MOVING!!! You clearly can't trust them with your stuff and they will have each other's backs and just deny, deny, deny. Interesting story, when I told my dad about this he said when he used to be a mover, he saw a lot of guys pocket jewelry and steal items all the time especially if they moved far or out of state because it would be hard to prove.
ALBUQUERQUE POLICE REPORT # 230823941
On 12/5/2023, two movers from "Joe's Moving Inc" were supposed to arrive at 0900 hours to my apartment. When... More