Huracán Nero
2024-11-05T21:27:22.042Z
I came across Huracán Nero through an Instagram ad and was intrigued by their comprehensive ceramic coating package, which included a full foam wash, clay bar treatment, iron decontamination, deep wheel cleaning, level 1 paint correction, and a 10-year ceramic coating with warranty for $995. After filling out an inquiry form, I received a prompt call to schedule the service, which was efficient and professional. I paid a $95 deposit upfront.
On the day of service, I was impressed by their professionalism and willingness to go the extra mile—like covering my Uber ride home. I added a full interior detail with ceramic coating for $250. The next day, they notified me my car was ready about 28 hours after drop-off. However, I did experience a lengthy wait before the car was brought out.
When I inspected the car, it was inside with very dim lighting, which made it difficult to examine the work closely. The exterior looked fantastic and they said they did a two-step paint correction for the hood and back of the car, which was very appreciated. Unfortunately, they also informed me they ran out of ceramic coating for the interior, so I only received application on the driver area, which felt odd given the company's focus on ceramic coating. They offered a $50 discount for this. I had left and once I was in the sun, I noticed several details like makeup marks on the passenger mirror and dirt in areas such as the charge port, wheel wells, and the edges of the windows, which didn’t meet the quality I’d expected from a "full interior detail."
To their credit, when I returned with my concerns, the team acknowledged the issues and refunded the $200 for the interior detail. They took the car back to address some of the areas I’d pointed out, which showed a willingness to make it right, but the experience left me questioning their quality assurance processes and how they treat less luxurious cars (I have a 2023 Tesla Model 3), especially given their excellent reputation with 5-star reviews from over 400 customers.
Overall, Huracán Nero offers a compelling package at a fair price, but attention to detail and quality control could improve. If you go with them, be clear on expectations and inspect the car thoroughly before leaving.
I came across Huracán Nero through an Instagram ad and was intrigued by their comprehensive ceramic coating package, which included a full foam wash, ... More