Aleman Boudoir
2026-10-18T15:40:46.386Z
I am extremely disappointed with my overall experience with this photography studio, from the session itself to the quality of the products and how my concerns were handled afterward.I originally won a free photography session, which I was excited about. During the session, I shared with Robbie that I had lost my mom, who was also my best friend. Rather than responding with sensitivity, she proceeded to speak negatively about her own mother, who is still living. I found this incredibly insensitive given what I had just shared.Additionally, Robbie interrupted our session several times to speak with her husband about stone being installed at their home. Regardless of whether a session is complimentary or paid, I don't believe it's unreasonable to expect the photographer's attention to remain on the client.My disappointment continued when I received the photo albums and USB drives I purchased. I l immediately raised concerns about the quality of the images, which Robbie ACKNOWLEDGED and apologized for. She then sent replacements without my approval.What frustrates me most is that Robbie specifically instructed me to erase and dispose of my original USB drive, only to later inform me, after sending a replacement I never requested, that the USB was nonrefundable.Although I received a $500 partial refund, my concerns regarding the remaining charges were never resolved.This experience was disappointing on so many levels. I understand mistakes happen, but professionalism, empathy, communication, and accountability should be expected from any business.Unfortunately, that was not my experience, and I would strongly encourage others to fully understand the studio's product quality and refund policies before making a purchase.