The Modern Insurance Store
2026-10-21T16:56:30.747Z
I had questions about insurance but knew a little about what I was looking for. Daniel helped me through the process as we came up with a plan that was best for me and my needs. Professional and quick. Recently, I had an issue with my health insurance and I, at that time, had a personal phone number for my agent, which I called. No answer and no return call. I called the office and was told I probably couldn't change back and that I would receive a call back. I did not. I received a call from the office assistant and discussed what had happened...no call. I called the office again a few days ago and felt like I was getting a lecture on how they got dinged because I switched mid year...I did not switch intentionally. Then it was all about how they help people all the time and never charge a fee. Never heard any of this before in all the years I had Humana! I pretty much got attitude and told how great they all are and I insinuations that I never called after the initial switch.