2026-03-19T20:40:28.641Z

Our heating system and furnace ducting all needed replacement. After getting several quotes and systems suggested from other companies we went with Queen City.Top notch work on the ducting, nice clean install of a heat pump/gas furnace and the follow up afterwards has been great!I’d highly recommend at least giving them a chance to work up a bid- they were very competitive price wise and we are very very pleased with the new HVAC system 👍🏼👍🏼

2026-01-29T05:04:21.086Z

Queen City heating and cooling was absolutely fabulous. They were extremely responsive, was able to schedule me in the next business day, pricing was more competitive than other companies I checked with, they took the time to walk me through each step of their work (I’m a curious person who Iikes to learn in order to be handy around the house).Patrick and Everett were the folks who came by to work on fixing my faulting gas furnace. They both were friendly and did a fantastic job. Patrick was very detailed and thorough in servicing both my furnace and heat pump. While doing so he gave me pro tips on what I can do to take good care of the furnace and heat pump. Everett was very communicative, keeping me informed on the exact time they’d be over and accommodated around my last minute schedule constraints. Additionally Everett drove from my house in Seattle to Kirkland and back, to get an OEM replacement part, while Patrick simultaneously worked on servicing my furnace and heat pump. For the amount of time and commuting they did, I was impressed by how reasonable their pricing was.Lastly, the owner Jerry, stayed connected with me throughout the process including responding to my original service inquiry within minutes even though I reached out at 9pm on a Sunday night.

2026-01-26T23:15:42.267Z

My heater stopped working during a cold spell. Queen City was able to squeeze me in on a short notice. They fixed the issue, and the maintenance rate was reasonable. Will def contact them again if/when I need servicing in the future.

2026-01-23T02:59:56.711Z

Jerry, Everett and Patrick were all awesome. They installed a mini-spilt A/C unit at my house and absolutely nailed it. The work was done in half a day, easy peasy. They are all friendly and great to coordinate with. Jerry is on point with communications! A++

2026-01-08T05:43:47.477Z

Needed a new furnace as the old one went out. Spoke with Jerry and he was able to get it replaced the next day. Patrick and Everett showed up early Saturday and replaced the furnace in 3 hours or so. They were very nice, professional, knowledgeable and did an excellent job and cleaned up after themselves. Their pricing was fair also.

2026-01-06T02:56:13.972Z

The day after Christmas (of course during a cold snap as well) we developed issues with our Heat pump system and had to turn it off. I called several places trying to get someone to come out and take a look. I was able to get in touch with Jerry who gave me a call and I explained our issue. He agreed to send a guy out the next day to have a look (even though he usually gives his guys the holiday week off). In addition, he let me know I had an emergency heat function on my old unit that I could use until they could come out. Since we had been freezing and only using our fireplace for 3 days, I was glad to hear this and appreciated his pointing it out! His guy showed up on time and spent a couple hours working out what the issue was. Unfortunately, while it may be repairable, the age of our system and the condition of some of the other components meant we should probably do a full replacement. He was very clear about the cost to just repair the current issues but noted we would probably run into further problems down the road and if we wanted to replace the unit it would probably be more cost effective in the long run, and we would have a warranty and the work would be guaranteed. We agreed to replace the system and he scheduled our install the following Monday. The guys showed up on time, laid out protective covers in the areas they were working and transiting through and got to work. They were able to install it in one day and got us up and going much faster than i would have thought. They were respectful, and cleaned up everything when they were done. Honestly, I think the area was cleaner than when they started. They had us take a look inside and out and explained the new system, recommended maint. schedules, etc. I would highly recommend Jerry and his team and will be using them for our maintenance in the future. I don't usually write reviews, so these guys definitely impressed us and we hope they stay in business for a long while!

2025-12-18T20:55:04.002Z

Honest pricing and genuinely nice people. Water heater seems to be working great.

2025-12-17T06:03:16.370Z

These guys are the best! Jerry gave me a great quote and then Everett and Patrick came out and installed a new mini split heating and cooling for me. They went above and beyond in consulting with me and did an awesome job cleaning up afterwards. They were all great!