2026-11-06T23:50:04.228Z

These guys were awesome, professional, clean, had fun with each other and joking around with my mom and I, gave great advice, zero upsell pressure and didn’t cut corners on things that other HVAC places sometimes do that customers might not know to ask about.This is a small locally own business with a team that includes the owners, Jerry and Everett, and a couple other guys on the crew. When you call, you’re talking to one of the owners, no sales rep, no BS.Love the honesty, for example, there were a couple things they pointed out, could be done to help further with some of the old equipment that we were keeping as part of the new install, they said they could do it, but given that I was handy, shared that if I wanted to save money it wouldn’t be too bad doing it myself and gave me some guidance on what to do which I really appreciated.Had them install a new 4 ton variable speed Mitsubishi heat pump and air handler because my mom‘s old unit couldn’t keep up with the cold weather below 40°.Originally, I was just gonna have them install electric auxiliary heat coils in the old system and replace the faulty, defrost board, but I liked them so much we decided to go for a full upgrade to a high efficiency Mitsubishi… that was my idea it’s not something they pushed on us.For context, our previous unit was installed by another local company, let’s call them “smelRed “ before we bought the house in 2024. That winter the old unit was unable to heat effectively around 40° or lower and while it would kick on auxiliary per the thermostat, we didn’t really feel anything changing and we would get warnings that the auxiliary had been on too long. Three visits later from smell red, we had three different diagnoses and had paid for things that didn’t work… we thought the final thing had fixed it, but I think it was just that the weather was warming up by then, or my mom was just lighting fires to supplement things.Anyway, my mom found Queen City Heating And Cooling and had them come out to troubleshoot because we were having the same problems as last year over the last few weeks. Jerry identified two glaring issues… the first was a problem with the defrost control board and the second one was - wait for it - we didn’t even have auxiliary heat coils in the system. How on earth the other company, SmelRed, missed that last year is beyond my comprehension… they were the original installers and had been out three separate times last winter with three different diagnoses and somewhere around $1500 in expense… none of which helped.I wouldn’t hesitate to use Queen City Heating And Cooling, and I highly recommend you consider them for your next job or maintenance.PS thanks for bringing my mom tacos for lunch, that was really kind of you.

2026-11-05T22:30:35.209Z

We had a great experience with Queen City, they were available very quickly for a new install and got us heat on a cold day. Reasonable price and really friendly and helpful crew. We will definitely recommend them to friends and family!

2026-10-27T19:11:58.070Z

Queen City (Jerry & Everett!) got the job done! My A/C had a leak in a critical component. They investigated the issue, called up the manufacturer, worked through all aspects of warranty (so I didn’t have to!) and got it done with ease. Easy to work with and very responsive! Thanks for an awesome job! :)

2026-10-26T03:11:16.845Z

We replaced our furnace. The team was very responsive and willing to work around our schedules. The quote was reasonable and they were quick.

2026-10-23T15:57:58.150Z

Fast, clean, competitive pricing, and very respectful of my home and pets. Absolutely would recommend for any HVAC jobs.

2026-10-22T14:20:12.490Z

Jerry is very professional and had great communication throughout the process. He gave a straightforward quote and explained things clearly. They got the job done quickly and thoroughly. We are very happy with our new furnace and would absolutely use Queen City again in the future.

2026-10-21T20:47:11.561Z

Jerry and Everett are great guys. Super nice, hard working, and they know what they’re doing. Pricing is great too.These are the guys who I tell anyone about if they ask if I know a guy.

2026-10-21T20:23:57.190Z

Queen City Heating came out to do routine maintenance on my furnace and A/C unit and install a new thermostat. They discovered the duct work in the attic was left unsealed. They sealed the duct so warm air wouldn’t blow in to the system. Great communication and service. I would highly recommend them.