based on 628 reviews
RTS management took over my lease a month after I moved in (2023) love my house btw! I have been thoroughly impressed with the service provided by RTS, particularly Ram, who has been my go-to contact for any issues that have arisen. I honestly appreciate Ram's dedication to ensuring that all matters are addressed in a timely and professional manner is truly commendable.
My experience was more than pleasant. They were professional and helpful with all my requests and their responses. A 5 star experience for sure!
Realty Trust Services recently took over my lease agreement, and I have to admit at first it was an adjustment trusting a new team and getting used to the changes. Ram was available by phone or email any time I had questions, and was really supportive and sensitive to my needs. When I had an extenuating circumstance happen in my life and I needed some understanding, Ram jumped in to help and make... More
Realty Trust Services recently took over my lease agreement, and I have to admit at first it was an adjustment trusting a new team and getting used to the changes. Ram was available by phone or email any time I had questions, and was really supportive and sensitive to my needs. When I had an extenuating circumstance happen in my life and I needed some understanding, Ram jumped in to help and make sure things were taken care of. Less
I was facing a complex issue with my property management business and reached out to Andy Morris for advice. As a fast-rising expert in the use of AI technology in the property management industry, Andy provided incredibly valuable insights that helped me navigate and resolve the problem efficiently. His deep understanding of how AI can streamline operations and improve decision-making is impress... More
I was facing a complex issue with my property management business and reached out to Andy Morris for advice. As a fast-rising expert in the use of AI technology in the property management industry, Andy provided incredibly valuable insights that helped me navigate and resolve the problem efficiently. His deep understanding of how AI can streamline operations and improve decision-making is impressive, and he was generous in sharing his knowledge. If you're looking for someone who is at the forefront of innovation in property management, I highly recommend Andy. His expertise is truly top-notch! Less
Ram has been amazing with responding in a timely manner and also with just making me happy as a tenant . Thank you
We have been with RTS since 2023. So far, we have had good experiences with all their staffs. I wanted to give a shout out to Ram Pinta. He always takes time to answer any questions and gets back to you in a quick fashion. Really appreciate his help and always helpful.
I'm a current tenant with Realty Trust Services, and I couldn't be more happier with their services. They go over and beyond to make sure all my concerns is being met. I look forward to continue being a tenant of theirs. (Ram) is very awesome and responds back very quickly..
decent land lord experience, Ram Pinta was very helpful!!!
I would like to mention two of your personnel that assisted me recently with very personal attention and professional and outstanding work ethics and they both deserve Special recognition !!! Irv, maintenance coordinator in the Lorain County area and Ram, in the rental collections office. Both of these gentlemen should be recognized for their contribution in making Realty Trust Services a bette... More
I would like to mention two of your personnel that assisted me recently with very personal attention and professional and outstanding work ethics and they both deserve Special recognition !!! Irv, maintenance coordinator in the Lorain County area and Ram, in the rental collections office. Both of these gentlemen should be recognized for their contribution in making Realty Trust Services a better company. Linda F Beckley Lorain County Rental Tenant Less
This property management company just took over the place I am renting, and they have stated I owe like 2 months worth of rent, I reached out to them to inquire about this several times and there has been no response. Then when I requested pest control they stated that unless it was deemed that I had a rodent infestation, I would be charged for pest control coming out. I also called because I was... More
This property management company just took over the place I am renting, and they have stated I owe like 2 months worth of rent, I reached out to them to inquire about this several times and there has been no response. Then when I requested pest control they stated that unless it was deemed that I had a rodent infestation, I would be charged for pest control coming out. I also called because I was locked out of my residence and needed assistance getting in and spoke with someone who said they would call me back; that never happened. Luckily, I was able to get in or I'd have had to contact a locksmith. I highly recommend not renting anything from them, if you see a listing just bypass it, because it is obvious they do not care about their tenants just the property owners, and overcharging people. I am updating my review with an email I just sent to this company, unfortunately I could not add the photos. Sent from my T-Mobile 5G Device Hello Julie, I am just curious as to why you are showing this property a month and a half before it will be available. This seems premature, especially because the outside of the property looks a mess with overgrown grass, not to mention my belongings are still in my home, and I don't even know who Abby is to enable her being safe enough to secure said belongings. Since your company has taken over managing this property it has been nothing short of unprofessional. I have never experienced this type of property management in my years of renting. I have attached a picture of how inappropriate and disheveled the outside of the property looks for your review. My suggestion is to do a thorough inspection of the property before you show it, this seems like you're just trying to get money and not providing renters with quality property with all the promised amenities. I look forward to your response. Best, Asiya Abdul-Alim Less
We have been without AC for 2 weeks with 2 1/2 weeks remaining in AUGUST and no expectation of repair. The refrigerator failed 4 days ago also with little expectation of repair. Lease states auto renewal unless 60 days notice is given by tenant or owner for non renewal. We were not given 60 days notice, but we’re eventually told the house is going up for sale leaving us with a very short and e... More
We have been without AC for 2 weeks with 2 1/2 weeks remaining in AUGUST and no expectation of repair. The refrigerator failed 4 days ago also with little expectation of repair. Lease states auto renewal unless 60 days notice is given by tenant or owner for non renewal. We were not given 60 days notice, but we’re eventually told the house is going up for sale leaving us with a very short and expensive search for a home out of state. Our intention was to renew. Ram has been very responsive in trying to get an extension, so it is VERY disappointing that he is now lying about us demanding to stay. I’m done for since I need to go out and buy a mini refrigerator required to survive here for the next 3 weeks. Less
Edited to reply to owners response. It’s clear that you’re doing your best to brush off had reviews rather than take accountability. Based on other reviews, RTS loves to blame bad owners for their lack of diligence and accountability. With only a few weeks left on the lease, they have decided to wipe their hands of any bad feedback. The transition between leases is the most importantly time for t... More
Edited to reply to owners response. It’s clear that you’re doing your best to brush off had reviews rather than take accountability. Based on other reviews, RTS loves to blame bad owners for their lack of diligence and accountability. With only a few weeks left on the lease, they have decided to wipe their hands of any bad feedback. The transition between leases is the most importantly time for the management company to play an active and helpful role. And regarding my parents refusal to leave, they had an annual lease that’s renewed automatically. When told that the owner was going to sell at the end of the lease with no notice, my parents demanded 60 days notice required by the lease. ————-original review below—————- If you're considering Reality Trust for lease management, run in the opposite direction. My retired parents have been living in a home they manage for the past year, and it has been nothing short of a nightmare. My mother, who is severely injured, has been forced to endure appalling living conditions due to this company's complete lack of responsibility. Septic gas has been leaking into their home for over a year, with no action taken to resolve it despite repeated complaints. To make matters worse, the air conditioning broke during the hottest month of the year, leaving them to suffer in unbearable heat. If that wasn't enough, their refrigerator also broke down, and yet again, Reality Trust has done nothing to address the issue. It's clear that they have no concern for the well-being of their tenants. As if the neglect wasn't bad enough, the owner of the property suddenly decided to sell the house, breaking the lease without proper notice and essentially kicking my parents out with no regard for their situation. The landlord has been nothing short of a nightmare, and Reality Trust has done absolutely nothing to protect my family or uphold their rights. The conditions my parents have been forced to endure are not only immoral but borderline uninhabitable. Reality Trust needs to do better Less
Andy is a true professional and knowledgeable on anything and everything property management related. He is also very tech orientated which is vital in todays day and age to have a thriving property management operation. Highly recommended.
Julie Caron is unprofessional
Always answer questions in a good time great place
Ram is always incredibly helpful and explains things well. He always responds in a timely fashion. Thanks Ram, great job!
Ram is very helpful and always answers any questions we may need!
Horrible company. Left my son and I with no water, then no hot water, among other serious health and safety issues, for months. Can prove their unlawful and inhumane actions and will ensure as many people possible know the truth about them.
Ram has always been responsive, attentive and actionable.
Tour was self guided. Never got to speak to anyone over the phone. Property was filthy with several obvious damages. Broken glass and piles of dog poop all over the floor. Would not book a tour with this company again.
One of the attached photos below will show the original posting date of May 23rd 2024 - it is shadowed banned. Double dealing. Scam leasing to get the tenet out so they can get a new one in (to up the rent and get a new deposit that they won't return). 3311 west Ridgewood Parma property has immense sewage issues the whole two years I have lived here. The landlord uses two leasing companies per t... More
One of the attached photos below will show the original posting date of May 23rd 2024 - it is shadowed banned. Double dealing. Scam leasing to get the tenet out so they can get a new one in (to up the rent and get a new deposit that they won't return). 3311 west Ridgewood Parma property has immense sewage issues the whole two years I have lived here. The landlord uses two leasing companies per tenet to this end. They did not give me a week to decide then there was an issue with the lease in which they wanted me to sign an addendum, to which I refused. Below is the electronic receipt stating signatures could not be verified. I have Ram's emails below pictured stating "hopefully" they could work something out. (which means I could have ended up homeless) I had to leave. It is all a scam to screw the tenant over. Reality trust gets you to agree to a 3% increase, then changes it citing it was a "mistake" and the landlord (Jackie Barret who is out of state in Orlando Florida) wants a month-to-month lease with a 10% increase. Very unethical and double dealing. Use caution when dealing with this company. Below is the sewage problem I delt with for two years, and their improperly executed lease. I had no other choice than to find a place to live. My original 2 year lease was completed on May 31 2024. They did not let me know if I could re-lease until one week before. I initialed some items on the new 1-year lease, paid Junes rent, then on June 8th was sent the below pictured email. Ram, via a phone conversation said the "owner" wanted me to sign an addendum to the lease accepting a 10% increase in rent, and rent month to month to which I declined. My departure date will be July 1st. I paid everything on the original lease, the 2nd lease was not properly executed, and they have very deceptive predatory methods they use against their tenants. The 1st leasing agency during my lease (for 5 months) was Allstar Management. I would beware of them as well. The 1st company doesn't annotate damages to this house (build in 1928) and the repairs they do make are cheaply done. Then the 2nd leasing agency (Reality Trust Services) comes in does the exit inspection, annotates the already existing small damages not fixed by the 1st company and in this way attempts to keep the exiting tenant's security deposit. Less
Ram I can’t believe you lied on my daughters review. When I wrote the good review, you were great. But to out and out lie that we refused to move out and we just lost A/C is unforgivable. We also had a maintenance order for refrigerator issues for months and we now have no refrigerator. The last month here has been hell and now we can’t even keep milk. I told my daughter not to write the review b... More
Ram I can’t believe you lied on my daughters review. When I wrote the good review, you were great. But to out and out lie that we refused to move out and we just lost A/C is unforgivable. We also had a maintenance order for refrigerator issues for months and we now have no refrigerator. The last month here has been hell and now we can’t even keep milk. I told my daughter not to write the review because it was the owners fault. But the fact you lied and never told us the truth is unacceptable. Should I post emails from you to prove you lied? Shame on you!!! We se to own a small rental building, so I'm pretty when renting. At first I was concerned about the service we would get, then I heard from Ram Pinta! He has gone out of his way to help with anything we need, even if its not his department, he sees toit I get answers. Thank you Ram for making our renting a good idea and a pleasant process Less
Ram Pinta is extremely helpful and friendly. I love how reasonable and understanding he is!
I recently moved property management services to RTS. I had major communication problems with my prior management service, but David Almendariz at RTS assured me that their communication would be better and it has. I get weekly updates on my units that are being advertised with feedback to help better market them. I have had several vacancies and their response inspecting the locations and pro... More
I recently moved property management services to RTS. I had major communication problems with my prior management service, but David Almendariz at RTS assured me that their communication would be better and it has. I get weekly updates on my units that are being advertised with feedback to help better market them. I have had several vacancies and their response inspecting the locations and providing numerous photographs attached to a comprehensive report of the units is very helpful. Less
Super helpful staff. The onboarding process was clear with the help of Julie. After move in, Ram took over the account and he has continued to be a great resource.
Very disappointed. It's been almost a month since my mother rented an apartment and I'm still working on getting the place completed for her. The unit was not ready as we were told it would be before the move in date. The place had trash from previous tenants and was not cleaned at all. The tenants down stairs were at war with us upstairs over hott water that wasn't seperated properly and we had ... More
Very disappointed. It's been almost a month since my mother rented an apartment and I'm still working on getting the place completed for her. The unit was not ready as we were told it would be before the move in date. The place had trash from previous tenants and was not cleaned at all. The tenants down stairs were at war with us upstairs over hott water that wasn't seperated properly and we had to go without until they fixed the situation. Which prolonged getting my mother's apartment ready for her. Two doors that were told would be replaced before moving in were not and still not cant even lock the two doors which can be opened by whoever is in the building. Move in was the 17th of last month..... there's a number of other things that needed fixed like leaking tub water and split steps. Maintenance came the 29th of last month just to take pictures of things that were already sent to work order portal.... here it is the 15th and no work orders have been completed. Than to top it all off my mother is being charged for having additional occupants and charged for additional water fees and a late fee for those charges as well. Over 300 dollars in total over accusations. Incorrect ones at that. Even if they were true no one has even stayed here long enough to be considered living here. And I've been stuck here waiting for the place to be finished so I know my mother is safe and things are done for her..... no one has called to communicate anything just posted charges and sent an email. Just sad really Less
Very professional staff that's willing to assist any issues in a timely manner.
They are a wonderful company very professional with how they handle everything Ram is a great person he really knows what he's doing and goes out of his way to help the tenants.
Has been working with David Almendariz, He has been excellent. they respond fast and easy to work with
I was very pleased with our cooperation. Everything was very professional. Thank you.
The TRUST in the name is accurate. You can TRUST that you will share the property with terrible tenants. You can TRUST that nothing will be fixed when issues are brought up. You can TRUST that they will raise your rent and steal as much money from you as possible. You can TRUST that you will deal with the most foul and money hungry people you have ever met. Mr. Ram Pinta is the rudest, most nast... More
The TRUST in the name is accurate. You can TRUST that you will share the property with terrible tenants. You can TRUST that nothing will be fixed when issues are brought up. You can TRUST that they will raise your rent and steal as much money from you as possible. You can TRUST that you will deal with the most foul and money hungry people you have ever met. Mr. Ram Pinta is the rudest, most nasty, most money hungry man I have ever met. He responds to negative reviews by doxxing people’s real names and turning the blame completely on them when issues are brought up. Have you ever seen the movie The Grinch? Well he’s just like him before his heart grows. He seems to enjoy making people’s property rentals as miserable as possible. I could write a dissertation on how rude and nasty this man is. Every issue that my family communicated to him, was responded to with a complete lack of kindness and human empathy. I question if he is even capable of feeling human empathy whatsoever. I experienced abuse by the other tenants, and Mr. Pinta refused to take action. Timely repairs were not made when maintenance was needed. I experienced harassment in a place I was supposed to call home daily. I could not even park my car in the driveway, because the other tenants would not allow me to. I was forced to smell cat urine and step in dog defecation from the other tenant’s several pets which weren’t on the lease, nothing was done. Some of the other tenant’s cats would consistently urinate on my porch, even falling on my family’s heads. These are just some of many issues my family experienced that seemed to be of no concern to Mr. Pinta. I will reiterate that Mr. Pinta does not care about the livelihood of his tenants, only their money. Less
Recently I applied for a property and was denied and informed that my pay stubs were fake. I then provided bank statements which showed direct deposit amounts confirming my financial status. The company did not take the proper steps to verify any of my information provided before denying me for such heinous reasons. I was told I didn’t have job stability but I’ve been employed by the same employe... More
Recently I applied for a property and was denied and informed that my pay stubs were fake. I then provided bank statements which showed direct deposit amounts confirming my financial status. The company did not take the proper steps to verify any of my information provided before denying me for such heinous reasons. I was told I didn’t have job stability but I’ve been employed by the same employer for over 8 years with also working a second job for a little less then a year, with no days being missed. At this point I’m starting to think that this rental company is a joke or even a scam because the reasoning behind my denial is not adding up. Would I recommend this property no not after the unprofessionalism that I’ve experienced Less
This is an absolute amazing company they are really understanding and that work with you. Ram especially was a big help to me a my family
I have been a client since December 2022. Coming on board after two back to back bad property management companies, I was having to interact with many people in different departments of Realty Trust Service. It didn't take long to realize that Ram Pinta in collections, and customer service is the true rock star over there. Friendly, responsive, gets the job done. Period! Brian Dilts
Easy To Contact , Application Process Is Fairly Quick & Homes Are Very Nice & In Good Areas . Would Highly Recommend Realty Trust Services 😊
Andy and team have been pleasant to work with with managing my duplex — and keeps it real and honest about status and market conditions on rentals. Ram is a superstar and keeps in close contact with updates on tenant status whilst me being out of state.
Realty Trust Services is great! If you need anything just contact Ram. He always has the answers and treats you with dignity.
Ram is very understanding & committed to making us comfortable in our home.
We have been renting through Realty Trust for 4 years. Ram Pinta is our contact with RT. He always responds quickly and is helpful.
Just want give a thanks to Ram Pinta for being so responsive with responding to my emails and communicating with me in a timely manner it is really appreciated
House looks nice
Ram Pinta has been our contact at RTS since our landlord started with Realty Trust Services. Ram has always been very kind and responds to any questions or concerns in a very timely manner. Thanks Ram for your kindness always. Tammy & Dan Zimmerman
At first I thought they were going to be the same as before as the person who property managed my property and by the end of it the lady was super nice and they are trying to get the property back to where it should be and respond in literally a minute. Great people! I'd recommend them to other people now so I hope this helps you guys out. Thank you again
I had a great experience working with Ram, he was extremely kind and helpful. Highly recommend!
Julie was very prompt in her response time to all my messages. Thank you!
I Would like to talk about my experience with CUSTOMER SERVICE. Especially Ram Pinta. He was very responsive to my needs and try to understand me from a customers point of view and that really matters to me and because of that I want to write him highly.
Ram Pinta is A1. Questions barber go unanswered and is always on top of his game!
Communication with Andy was great and made me feel welcome at first instance. Thank you!
Ram Pinta is always getting back to me with information as quickly as possible. Thanks for your assistance
Ram Pinta if I could give 10 stars I would I had gotten a email regarding a lease this gave me a lot of confusion. He responded promptly went above and beyond and handled the matter in less than 30 minutes he is an asset to any team or company!
It was a pleasure dealing with RAM in helping me resolve my issues. I'm thankful for his kindness, patience and support!
If i could give ZERO stars i would. Place is a joke. They dont care about the safety of their tenants. The guy Ram is an even bigger joke. Waits weeks between responding to emails, forgets what we discussed 2 emails prior. Do yourself a favor and live on the streets before renting from these absolute jokes.
This company has taken $1015 out of my account, and no one seems to return my phone calls. They say they are open from 10 AM to 5 PM. But all I keep getting is a receptionist. I have been calling since 10 AM and Ram has not returned. My phone call as well. Can someone from upper management? Please contact me back because I need my money. Put back in my account immediately.
This is a bogus company they're slump lords won't fix anything in there properties but want rent paid on time🤣😂
I have had the pleasure of working with Ram at Reality Trust Services. Ram has been amazing, he is very easy to talk with and very understanding. Thank you!
I’m praying I get approved for one of they properties I heard so much awesome news about this company I’m so happy y’all keep up the good job
Ram Pinta has been absolutely amazing, always quick to respond, very professional and helpful. It always felt like he really cares to solve problems and I couldn't be happier to have worked with him and benefit from his experience.
Ram Pinta is one of the best property managers and very understanding. Realty Trust Services really has a great team who cares.
Our rep was quick to respond to help Out with our issues.
I’ve been with Realty Trust Service for almost a year and I have no complaints. Ram is really great at responding and helping when needed. I have no doubts that I will be renewing my lease for another year and I would highly recommend them to anyone looking for rental services.
Ram is the man!! He is very professional and polite!
Crystal and Ram are both awesome. I’m very glad to have them taking care of our repair requests.
Mr. Ram has always been really attentive and very helpful. I highly recommend working with this company.
Been waiting on maintenance months now we dont have a bathroom door the garage is going to cave in any day now put in plenty of request and nothing is getting done my sons bedroom has a broken window which i dont understand how we were able to move in without any of this being fixed
We have been renting from Realty Trust for a while now and Ram Pinta always takes the time to help us whenever we need. He responds quickly and takes the time to help us with lease renewals and much more!!
We have been with this company for 5yrs. We have had good experiences with them. I want to give a shout out to Ram Pinta. He is always personable and kind! He always takes time to answer any questions and gets back to you in a quick fashion. Really appreciate his help and kindness he conveys over the phone. Every office should have a guy like him!!!
I had a great experience with Ram. He was very easy to communicate with. I would highly recommend them to anyone looking for a great experience.
Ram!!!!! There are hardly words to express my gratitude to him. went over and beyond to help resolve my issue. It amazed me how honest and calm he was during our communication. It's funny, as much as he helped me, he never exhibited frustration. He gave a lot of his time that could have been spent r other tasks walking me through the process while ensuring he gave me clear and concise communi... More
Ram!!!!! There are hardly words to express my gratitude to him. went over and beyond to help resolve my issue. It amazed me how honest and calm he was during our communication. It's funny, as much as he helped me, he never exhibited frustration. He gave a lot of his time that could have been spent r other tasks walking me through the process while ensuring he gave me clear and concise communication with empathy and patience. I would like to say that he went over and beyond. Honestly, if there is a way to his empathy and knowledge with other co-workers. The company would really thrive if he became a learning ambassador or a cultural ambassador. It's not very often that you come across a committed person. Ram is a PRIME EXAMPLE. Thank you RAM i owe you the world and thank my landlord for me. I owe him the world too!!! REALTY TRUST IS A GREAT BOLD MANAGEMENT COMPANY!!! Less
I do not recommend this company. They hire side contractors to do their job and they bill you extra for things they don't even do. The sneak it into the bill and then they say they will get back to you and they don't. Beware.
I have been renting with Realty Trust services for the last year and they are amazing. Ram P is in particular is always so attentive kind and prompt with any request I have. He is an asset and made the moving out process so easy for me which I really appreciate !
Realty Trust Services has been very good to work with. I have had a good experience with all of the staff, Especially Ram Pinta, who fixes every issue I have. He is kind, concerned, and goes the extra mile to make sure that everything is right, especially with the payment portal. Thanks, Ram!
When we needed extra attention with our lease, Ram Pinta went above and beyond to help with anything we needed. He was quick to respond and so very helpful. Thank you so much!
Excellent communication from Ram Pinta on every contact. Any issues are addressed immediately. The idea that someone is always willing to help without delay is a great feeling. Nothing but positive experiences with Ram.
I’ve been extremely happy with my experience renting through Realty Trust. Ram Pinta has gone above and beyond to make sure everything runs smoothly! I greatly appreciate the work he’s put in to make sure things are great for us!
Ram, Andy, and team are great to work with. We've worked with different property management companies in the past and they are most hands-on, communicative, and professional team we had worked with in Cleveland. They seem to care equally both on the tenant and landlord side, and work toward solutions.
Ram Pinta is always professional and responsive to emails and requests in a reasonable amount of time. Mr. Pinta is a dedicated employee and definitely an asset to Realty Trust Services and the residents.
Rakesh is a very professional realtor. He always keep me updated, give me suggestions, and guide me throught the whole real estate process. I highly recommend him to be your personal realtor.
Excelente servicio y atención por parte del personal
Does not respond quickly in regards to service requests. Adds random charges and does minimal to fix said charges. I would avoid at all costs.
I have been living at my place for 3 years now I think and throughout that time Ram Pinta has been a great help and resource to me and my family. It’s truly been a blessing working with this company ✅
If I could give ZERO stars I would, Please use extreme caution with these guys, I am a landlord and I got severely burned with them, they will talk a good deal upfront but as soon as you sign up it is one of the most awful experiences I have ever had, When you don't live in the city you own a property in you turn your trust over to others and with this team, boy what a HUGE Mistake.....I had tena... More
If I could give ZERO stars I would, Please use extreme caution with these guys, I am a landlord and I got severely burned with them, they will talk a good deal upfront but as soon as you sign up it is one of the most awful experiences I have ever had, When you don't live in the city you own a property in you turn your trust over to others and with this team, boy what a HUGE Mistake.....I had tenants who were so unhappy, miss-communicated with, I had to do major damage control after, I've been charged for work that never took place and been totally taken advantage of, Please be warned. Less
My property manager Ram Pinta is great. He was understanding and helpful with my situation and worked with me. His response was timely with returning my calls and emails..
Ram goes above and beyond to help tenants. Thank you so much!
This team has been amazing to work with! Ram Pinta was fantastic with communication when we were discussing having my tenants upcoming rent. He answered has worked alongside my tenants to help them out! So grateful for his work.
Excellent service, always ready to help. Professional, courteous and helpful.
Realty Trust has been a good landlord to work with. Especially during difficult times, they've been understanding and willing to work together to keep my apartment. The property manager Ram has been great! COVID has been challenging for so many, and it's nice to see a landlord with compassion. I highly recommend Ram and Realty Trust.
I think it’s a great company so far I haven’t been with them for a lil while so I think it’s great ram also is a great Person I appreciate him so much
Ram is the man with the plan!!!! He’s been great since day one!!!! Very attentive responds quickly and very patient…. Smooth sailing… seems to genuinely wants what’s best for my family and I Johnny on the spot with recommendations and just over all pleasant.❤️
Ram is a good property manager to talk to he was very helpful and answered all my questions I would highly recommend him to anyone
Ram has been nothing but helpful, informative, and thorough. If Ram is not the person who handles my question, Ram ensures I am connected to the correct person. Thank you, Ram, for your excellent customer service...it is not a given these days and a joy to experience!
I've had a wonderful experience with Realty Trust Services. I'd also Ike to mention Ram specifically. He has helped me SO MUCH. He goes above and beyond to help me. He's timely, professional, knowledgeable and very friendly. I look forward to a long relationship with Realty Trust Services.
This company is a joke and already starting off wrong. They do not reach out to you to resolve a issue or to see how the issues can be resolved. They do not care about the tenants just want the money.
Nothing but horrible experiences from this company! Poor follow through and lack of value for good tenants. Run while you have the chance!!!
I haven't had much contact during my lease period (which is a good sign). Ram Pinta supported our move out procedure very professional. Thanks!
Life will surely teach you lesson before you will experience the good part of it, I have a bad experience falling from one scam to another until I read up a post about MR Killian Bayer, I was still in doubt kept seeing many testimony's of his good work so I was convinced and decided to give it a try and I gave in my last shot to investe for a start, he really played his own part of the deal as he... More
Life will surely teach you lesson before you will experience the good part of it, I have a bad experience falling from one scam to another until I read up a post about MR Killian Bayer, I was still in doubt kept seeing many testimony's of his good work so I was convinced and decided to give it a try and I gave in my last shot to investe for a start, he really played his own part of the deal as he promised me, now I have gotten my second withdrawal without paying for other charges fee like others account manager, If you are searching for an honest account manager, search no more and add up MR KILLIAN BAYER who taught me all I needed to know, thank you and may you have strength to continue to help others like you did for me. You can reach him via WhatsApp: +1 (707) 654-4150 Email: killianbayer704@gmail.com Less
Trading with a trusted account manager is what can make your dreams come through. Mr Killian Bayer has the best trading strategies to win. I never believed in any post recommending online trading until I gave it a try and the outcome was great for me. Making $10,500 out of $1000 was a whole lot of profit for me. Thank me later he is a nice and calm trader I never thought online trade could be so... More
Trading with a trusted account manager is what can make your dreams come through. Mr Killian Bayer has the best trading strategies to win. I never believed in any post recommending online trading until I gave it a try and the outcome was great for me. Making $10,500 out of $1000 was a whole lot of profit for me. Thank me later he is a nice and calm trader I never thought online trade could be so helpful you can contact him via; killianbayer704@gmail.com Whatsapp:+1 (707) 654-4150 Less
Rakesh Baniya helped sell my rental property in a short listing period in a relatively slow market. Despite some major repair work that delayed the closing, he stayed on top of it, and made the whole process rather smooth.
All the members of Realty Trust Services are awesome. If you need real estate help, rent or property management please remember Realty Trust. Mr. Rakesh Baniya is one of the hardworking, honest, very helpful, very knowledgeable and easy going person I ever met. it was pleasure working with you Mr.Rakesh. Keep up the good work! I appreciate you for everything you've done and you're doing for the c... More
All the members of Realty Trust Services are awesome. If you need real estate help, rent or property management please remember Realty Trust. Mr. Rakesh Baniya is one of the hardworking, honest, very helpful, very knowledgeable and easy going person I ever met. it was pleasure working with you Mr.Rakesh. Keep up the good work! I appreciate you for everything you've done and you're doing for the clients. Less
Ross/Russ was worthless as customer service representative. We have safety concerns and city inspection repairs that need attention but he cannot escalate to anyone because he works from home and no one at realty trust services actually does any customer service, returning of phone calls or anything other than a run around. Response to “owner” below: you have my cell on file. 3403 Washington blv... More
Ross/Russ was worthless as customer service representative. We have safety concerns and city inspection repairs that need attention but he cannot escalate to anyone because he works from home and no one at realty trust services actually does any customer service, returning of phone calls or anything other than a run around. Response to “owner” below: you have my cell on file. 3403 Washington blv. Would love a call to discuss this “amazing work”. Or Should we show some of your “work” in another review with photos of the broken steps out front, the water damage in the kitchen ceiling, and other city inspection concerns with piping and heating listed directly in our portal. All not addressed since we moved in July. Less
Ramsey, I'm sick of dealing with your offsite customer service line that doesn't connect us to anyone to get problems with our home resolved. We've attempted several times to discuss some CITY INSPECTION issues that have not been resolved since we moved in June. 3403 Washington Blvd. You have my contact on file. Call my cell immediately. Here's mold photos from when we moved in:
They very understanding & great company to rent from
Andy is an absolute stand up guy. Very professional, friendly, honest, and easy to work with. I would highly recommend doing business with him if given the chance.
We've had Andy and his team manage our property for four years. Andy and his team were always available on call and answer any questions we had. A shout-out is in order for Joe Sanchez on Andy's team. Joe went above and beyond to support and guide us through any billing and maintenance issues we had. We could not have managed our property any better without Andy, Joe, and rest of the team.
Hello. My name is Adam and I have been renting my home from Realty trust services for going on 2 years. I’ve been pleased with the service and the speediness when something needs to get done. Ram Pinta has always been polite and big help since I have been apart of the realty trust family. This is why I give you guys 10 stars✨. Thank you
Ram has been very responsive and helpful in getting our lease renewal set up, when I wasn't able to reach anyone to help with that process. And has overall been very kind and helpful to us every time we work with him.
I have enjoyed working with Ram for the last year and a half. He has always been very attentive to our requests and never hesitates to find an answer for us even if the question is out of his scope. He is patient and good at explanations (especially helpful when we first moved in). I would happily work with Ram again in the future.
The customer service representative that called me about my house to be listed for rent was Horrible !!! He clearly told me he Doesn’t care about how much I pay for my house . In other words he could been more professional. If someone calls you about listing your house and talks to you like that ??? I don’t want to imagine what kind of company he works for it !! 0 starts…
When the owner of the house we were renting decided they wanted to sell after our lease, Ram Pinta made the moving out process so smooth and effortless for us. It had the opportunity to be a painful and exhausting experience but Ram made sure we were taken care of and always had solutions to issues that we faced.
Ram Pinta is awesome with helping me with everything.I really appreciate his generosity and understanding.
Ram Pinta was great to work with! Anytime we had a question, he got back to us immediately and always solved any problems quickly. We were very happy with his service!
Ram has been very helpful and fair with his dealings with me and my family, very professional and efficient. I recommend Ram and the rest of the team to everyone that needs their services. Thank you
Ram is extremely helpful! Pleasure to have as my landlord. Thank you for all your help
It’s been a rocky start but Joe has been amazing as far as contacting me back, answering questions and reassuring me things will get better. Thanks Joe you are much appreciated and have made this move smooth for me and my family
I have been with RTS for about 6 years. Ram Pinta has been the most thorough and nicest person to have contact with. I appreciate that a lot. Being courteous goes a long way. Thanks Ram!!!
I just closed on my second property with Rakesh Baniya. First he helped me buy my first investment and because of that, I was able to now afford my dream home. I highly recommend him to anyone buying home. He is just excellent at what he does and very professional. I would give 10 stars if u could.
We have been renting from realty trust for 4 years now and I couldn't be happier. Ram Pinta is always prompt and takes personal care of any concern we have. It feels like we are people, not just revenue sources to them. Whenever anything has gone on with our house it has inevitably been a weekend and they still get things fixed quickly. 5 stars!
Rakesh was great to work with throughout the sales process. I was selling an investment after having tenants that didn't leave the place in the best shape. Rakesh helped me navigate the city's absurd requirements and ended up negotiating a better deal that achieved my desired outcome as well as the buyer's. Very responsive throughout the entire process. Would highly recommend Rakesh for your real... More
Rakesh was great to work with throughout the sales process. I was selling an investment after having tenants that didn't leave the place in the best shape. Rakesh helped me navigate the city's absurd requirements and ended up negotiating a better deal that achieved my desired outcome as well as the buyer's. Very responsive throughout the entire process. Would highly recommend Rakesh for your real-estate needs in the Cleveland area. Less
My husband and I just purchased 3 properties through Realty Trust's agent Rakesh Baniya. He did an excellent job helping us narrow down three great rental properties. His expertise allowed us to focus on the right location and avoid any properties that were not suited for an out of state investor. Rakesh represented us well by negotiating on repairs and POS issues that arose. He also communic... More
My husband and I just purchased 3 properties through Realty Trust's agent Rakesh Baniya. He did an excellent job helping us narrow down three great rental properties. His expertise allowed us to focus on the right location and avoid any properties that were not suited for an out of state investor. Rakesh represented us well by negotiating on repairs and POS issues that arose. He also communicated with the city on our behalf for the POS paperwork. We look forward to using him again! Less
Realty Trust Services do a great job with managing. Any issues I ever had were resolved in a very timely manner. Would definitely recommend to all
I have lived at this property 8 years and never before have I had this much contact with humans ran I would just like to thank you and your boss for the patience and understanding with my situation you don't know how grateful I am to you for the emails texts calls just keeping all lines of communication open God bless you both
Joe Sanchez was very helpful in the process of me viewing a home. He got back to me in a timely fashion to help get my viewing scheduled. The house was also very clean upon viewing. Hopefully i am approved. There was also a application fee of $45.00
I had a positive experience with Ram Pinta. He made my lease renewal easy! Thanks, Ram. Since then, however, Realty Trust has been awful. I will never rent from them again.
I’m so glad I was able to go through my first rental experience with Realty Trust Services! Jean De Lassé was so patient and really made me feel that he was happy to be helping! Renting isn’t an easy process but he made it go as smoothly as it possibly could. He listened to all my questions and concerns and took time to reassure me on all of them! I couldn’t have asked for a better first time exp... More
I’m so glad I was able to go through my first rental experience with Realty Trust Services! Jean De Lassé was so patient and really made me feel that he was happy to be helping! Renting isn’t an easy process but he made it go as smoothly as it possibly could. He listened to all my questions and concerns and took time to reassure me on all of them! I couldn’t have asked for a better first time experience. Less
In my time with Realty Trust, I have had some good and a good bit of bad. First, the good. I worked primarily with Ram Pinta, and he has been consistently amazing. Always had timely replies and was always professional and helpful. Working with Ram was easily the best part of my experience with this company. I really appreciate everything he did for me. Now for the negative. I don’t know if these ... More
In my time with Realty Trust, I have had some good and a good bit of bad. First, the good. I worked primarily with Ram Pinta, and he has been consistently amazing. Always had timely replies and was always professional and helpful. Working with Ram was easily the best part of my experience with this company. I really appreciate everything he did for me. Now for the negative. I don’t know if these issues are on Realty Trust, or the property owner themselves, whom I have never met and don’t know the name of, but the assistance on issues with the house has been abysmal. Getting a reply from maintenance has been inconsistent. Getting someone to actually come out has been worse. Our garage door was broken for over a year leading to multiple thefts and this was listed on multiple maintenance requests. As we are moving out, it is still broken. There are parts of the ceiling falling off and peeling in multiple rooms. This has been documented and requests put in, but it has not been addressed. Some of these issues have gone on for months or years. Sometimes someone does come out to get a quote ready and give to our landlord. Clearly they don’t want to pay it because we never see that repairman again and the issue remains unaddressed. My experience with Realty Trust has been embarrassing to say the least. Thankfully there has been one bright spot in my experience with the ever reliable Ram Pinta. Thank you, sir, for being the best employee at that company. I hope other employees there start to step up the way you do. Less
Ram. He was so amazing he went above and beyond to help me out I was truly lucky to have had him as my agent
I was having some personal issues with my landlord and had to move ASAP. I have never dealt with Property Management Companies and I was having a pretty terrible time until I came across Realty Trust!! I was FINALLY able to speak to someone without leaving message after message after message!! I explained my urgency of needing a home for me and my three children, and that I had a few things worki... More
I was having some personal issues with my landlord and had to move ASAP. I have never dealt with Property Management Companies and I was having a pretty terrible time until I came across Realty Trust!! I was FINALLY able to speak to someone without leaving message after message after message!! I explained my urgency of needing a home for me and my three children, and that I had a few things working against me on my credit report. Realty Trust looked at me as a Human Being… A MOTHER.. and that’s is something NO other Management Company would take the time to listen to. Ram Pinta have been absolutely amazing in making sure my rental needs are being met and responding in a very timely matter from day one!! From someone that was uncertain about dealing with a Management Company I must say I am VERY impressed with Realty Trust and HIGHLY recommend this company!! And I want to personally thank Ram Pinta for making this transition a lot easier for me and my kids!!!!🙏🏾👍🏽 Less
Personable personality and professional
Ram Pinta was excellent with helping me through some difficulties processing my rent. Ram was patient, understanding and responded quickly to my emails. Thank you so much!
When ever i have needed help Mr Ram Pinto was there to help me out i do not know a lot about emails or things to do with a smart phone but he was there to help me out
I have been a tenant at a property managed by Realty Trust Services for about two years now & the quality of service/response has always been wonderful. However, that quality of service is a result of their caring employees, especially Ram. I recently had an issue with adding an additional tenant to my unit & Ram was prompt, courteous, attentive as he helped me resolve this issue.
We’ve been tenants since 2020, right at the height of the pandemic. Ram Pinta has been AWESOME and the only reason we stayed as long as we have. We’ve seen some really hard times, had some unique issues, and when we couldn’t get assistance from other reps, Ram stepped in and it’s left a huge impression. Every company has employees that sometimes make the difference between a subpar experience and... More
We’ve been tenants since 2020, right at the height of the pandemic. Ram Pinta has been AWESOME and the only reason we stayed as long as we have. We’ve seen some really hard times, had some unique issues, and when we couldn’t get assistance from other reps, Ram stepped in and it’s left a huge impression. Every company has employees that sometimes make the difference between a subpar experience and an impactful encounter, so I’m just here to give honor where it’s due! Less
I am a new homeowner, and Realty Trust Services is my first experience using a property management company, and they have been wonderful. Andy, the owner, runs an honest and upfront enterprise. Ram, who handles lease renewals, is throrough, friendly, and prompt. Hugo and Cris, who run the onsite maintenance and operations for my house, are caring and detailed, and always strive to make sure th... More
I am a new homeowner, and Realty Trust Services is my first experience using a property management company, and they have been wonderful. Andy, the owner, runs an honest and upfront enterprise. Ram, who handles lease renewals, is throrough, friendly, and prompt. Hugo and Cris, who run the onsite maintenance and operations for my house, are caring and detailed, and always strive to make sure things run smoothly for my tenants and for me. Joe, Monse, Jean and the rest of the staff are likewise all helpful and pleasant and easy to work with and have always solved any questions I have. A very nice operation all around! Less
We have been with Realty Trust for the past three years. The staff has been receptive to our needs. They were able to accommodate our requests to make us comfortable. We would like to especially, thank Ram Pita for his ongoing communication and willingness to assist us...Thank you for your service!
Ram is always helping us out Thank you!!!
Working with Realty trust has been a pleasure Most of my contact has been through Ram Pinta. In my opinion Ram has been a true professional. He’s extremely helpful and responsive to questions and issues.
Ram is always professional and responsive. He treats me with respect and is empathetic. I appreciate that, it is becoming more and more rare to be treated that way
We recently bought house with Rakesh. He was very knowledgeable and professional. As first time home buyer, i really had smooth transaction working with him. I would absolutely recommend him to any other buyers.
Ram, Hugo and Jessica are awesome!
Ram Pinto has been a pleasure to work with
I rented a property managed by Realty Trust. I had a lot of communication with Ram Pinta and Jean De Lasse, both who always responded to my emails very quickly and answered all my questions thoroughly. They definitely set an example of what a great property management company should be.
I want to share my experience that I have with this company I’ve been working with me for a while I’m a tenant there’s Mr. ram it’s easy to work with easy to get along with and I will give him high repect
As a first-time home buyer from California, I was looking for someone who is trustable and willing to work with out-of-state investors. Rakesh has been an absolute professional in helping me at each step, right from screening the houses to closing the deal. As a first-time homebuyer, Rakesh gave me very useful insights which helped me shortlist the perfect house. He has been patient enough to ans... More
As a first-time home buyer from California, I was looking for someone who is trustable and willing to work with out-of-state investors. Rakesh has been an absolute professional in helping me at each step, right from screening the houses to closing the deal. As a first-time homebuyer, Rakesh gave me very useful insights which helped me shortlist the perfect house. He has been patient enough to answer my questions any time of the day. Less
Pre-existing rodent infestation at unit. I live above a crazy person in Parma. The realty company fails to screens tenants. Mr. Ram Pinta is only concerned about his google review. Tried to bribe me to remove review. Be careful with mold and mice issues as my unit has them and property company doesn’t comply with fixing issues. They are more concerned with highest and best use $$$$ of property no... More
Pre-existing rodent infestation at unit. I live above a crazy person in Parma. The realty company fails to screens tenants. Mr. Ram Pinta is only concerned about his google review. Tried to bribe me to remove review. Be careful with mold and mice issues as my unit has them and property company doesn’t comply with fixing issues. They are more concerned with highest and best use $$$$ of property not well being of tenant or health. Less
Rakesh was a pleasure to work with. We were concerned that selling our house from 2,400 mi away would be a complicated process but he took care of everything. We would highly recommend him!
As a lender involved in the transaction, Rakesh Baniya was very profesional, communicative , and help on every possible way to make this a seen less transaction, highly recommended.
Rakesh Was extremely Helpful in selling our rental property. With him a the helm I was able to relax, knowing he would and did keep me informed. We had to work through several situations because of renter, but he handled it professionally. Highly recommend this realtor!!
I would suggest changing the name of this business to "Realty THEFT Services" with a "THEFT" being the correct absolute opposite to "TRUST". An extremely unprofessional, unreliable, and dishonest business that is robbed my WHOLE deposit for no valid reason. I can go on and on describing the EXTREMELY bad experience I had with this business throughout the 3 years I rented a house in Parma. They ar... More
I would suggest changing the name of this business to "Realty THEFT Services" with a "THEFT" being the correct absolute opposite to "TRUST". An extremely unprofessional, unreliable, and dishonest business that is robbed my WHOLE deposit for no valid reason. I can go on and on describing the EXTREMELY bad experience I had with this business throughout the 3 years I rented a house in Parma. They are very cheap and they sent me a "handyman" to fix an electricity issue in the house who has no idea what he is doing! I end up calling the electric company who sent me a real professional who fixed the issue that was there before we moved into that old house built in 1959!!! The house had received cosmetic touches to make it look nice without real work to fix the main issues, which are MANY. They are (or the landlord) are cheap. The main issue is that after we left the house, they sent me a long list of things that need to fixed which have been broken or damaged LONG before we moved to this OLD house. They asked me to pay over $4,000 for the repairs!! I know that was just a trick to rip me off, and that is why I refused the whole "made up" list. Then, as I expected, they asked me to settle this issue by taking the whole deposit. I knew how thieves plan and act to steal and I am currently working with an attorney to get my money back. Last warning: DON'T TRUST their real estate agents and take plenty pictures for any property you are renting from "Realty THEFT Services". If you can avoid them, do it without hesitation! I wish Google added negative stars instead of being forced to select a star ( I will select 1000K negative stars for this business). They charge me for "normal wear and tear" and I diligently responded to the "made-up" list of "damage" - normal wear and tear - and denied the majority of that list. I acknowledged some responsibility to what I believe should pay for but they insist on thier side of the story. The list was made without a final walkthrough inspection - as honest businesses do - and they waited about 3-4 weeks to do the so called "inspection" - with nothing real was done! I cleaned the property very carefully before leaving it and made sure the smoke detectors have batteries although when we moved in we had to put batteries in the smoke detectors. I can go on and on but I will save these details to my attorney. I see that this business is keen to defend themselves publicly by false claims and will not refrain from saying any lies to look good! Less
Ram pinta is a wonderful communicator and quick to respond to my emails and inquiries. Thank you for making the renting experience uncomplicated and smooth.
Ram is so responsive! Thank you so much!
Things have really improved at this property management company, and I finally feel like we are all on the same page. Ram has been absolutely amazing at getting things on track with my property and tenant and I couldn't be happier. He tirelessly worked with the tenant during the pandemic to locate assistance programs and stay in touch so as to create a communicative atmosphere during a challengin... More
Things have really improved at this property management company, and I finally feel like we are all on the same page. Ram has been absolutely amazing at getting things on track with my property and tenant and I couldn't be happier. He tirelessly worked with the tenant during the pandemic to locate assistance programs and stay in touch so as to create a communicative atmosphere during a challenging time. I also receive a fast response to any question I have no matter how difficult or silly it may be, and I never feel like I am a bother. Ram is a true professional with an unbelievable talent of remaining patient, helpful, and positive regardless of the situation or level of frustration coming from the customer. This level of customer service is rare! I certainly appreciate the improvement with this company and look forward to working with them in the future. Less
Helpful and Good quality ..
Realty Trust Services is a pleasure to work with. They are responsive and cost competitive, and have been managing my properties for over seven years now. In particular, I would like to praise Ram Pinta, who has gone above and beyond on numerous occasions to make sure that any issues were promptly attended to and delivered quality work. Thank you Ram and the entire team at Realty Trust Services!
Ram was helpful and attentive to our questions and concerns. Realty Trust Services is lucky to have such a caring and detail oriented person representing their company! Ram, thank you for your consideration, consistency, and assistance each time we reached out! We appreciate you!!
Throughout the last 15 months, Ram Pinta at Realty Trust Services gave us outstanding customer service, was attentive to our needs, and delivered fast customer service whenever we needed it. We couldn’t have been more impressed with his professionalism and candidness whenever we reached out.RTS is lucky to have someone like him.
Andy handled my concern promptly
Rakesh Baniya, I value the help you have given to me through the time while buying a house. I appreciate your help and thank you so much
I am a renter and I have had multiple issues with this company responding to maintenance issues in a timely manner. We had a tree fall on our sunroom on Aug 29 and my husband and sons ended up having to remove the tree because they wouldn't send someone out. It took them a week to come out and remove the rest of the tree. And they have yet to come and remove all of the hazardous debris (broken... More
I am a renter and I have had multiple issues with this company responding to maintenance issues in a timely manner. We had a tree fall on our sunroom on Aug 29 and my husband and sons ended up having to remove the tree because they wouldn't send someone out. It took them a week to come out and remove the rest of the tree. And they have yet to come and remove all of the hazardous debris (broken glass, slate tiles, jagged wood). We had to put up the tarps to keep the weather out because they wouldn't. Everything that has been done has been done by us. Now we are having plumbing issues and I have had to call them 3 times and they still haven't sent anyone out. If you are a landlord looking for a management company, DO NOT USE THIS COMPANY! Less
I had the pleasure of working with Ram on an issue and he was very responsive and attentive to all my questions and concerns.
We’ve rented a house managed by Realty Trust Services for more than 6 years. They make it very easy to submit payments, put in maintenance requests at any time, and work promptly to get things resolved — and if there are delays, they are pretty good with communication. We primarily communicate with Ram and he is always thorough, helpful, quick to respond, and nice. He recently helped us get appro... More
We’ve rented a house managed by Realty Trust Services for more than 6 years. They make it very easy to submit payments, put in maintenance requests at any time, and work promptly to get things resolved — and if there are delays, they are pretty good with communication. We primarily communicate with Ram and he is always thorough, helpful, quick to respond, and nice. He recently helped us get approved by the homeowners to get a dog, and got us answers about construction damage to our driveway — so also really knowledgeable. It’s nice to know that if we have a question, request, or concern, Ram will help us out. Less
Andy and his team go above and beyond for their clients. The programs and systems they offer to clients are far above what most are doing. I enjoy working with their entire team and highly recommend them!
Their customer service representative Ram Pinat is great. Always supportive and super professional. Replies back to me asap with all my questions answered and easily as possible. I appreciate the quick respond. They are a great company.
Ram is great with fast responses, communicating, professionalism. As a tenant he’s great to work with.
There was miscommunication but everything was cleared up. They were very patient with me. They’re very busy, but they make up for it with their professionalism.
Realty Trust Services is very important and helpful for everyone.Thank you Realty Trust Services.
Active beautiful ministry. Young women's conference visiting. Awesome message and singing. Look forward to visiting again.
Always helped when I needed it! Thank you for your service🖤
The experience was great and very easy to set up! Rakesh was very knowledgeable and helpful throughout the entire process. He made the viewing very comfortable and did a great job!
Ram is outstanding and a pleasure to work with! Excellent customer service!
Realty Trust Services is Amazing, they are helpful, and very trusted. Ram Pinta helped me with my lease renewel in a very quick and efficient manner, he was nice, polite, and explained everything effectively. Thanks so much.
Have been working with Hugo this past year and he is very responsive and on top of coordinating maintenance!
Realty Trust Services is a great property management company. They do a fantastic job screening tenants. Ram and Irida both provide excellent customer service and they take the time to thoroughly answer questions. Their communication skills are fantastic.
Working with Realty Trust has been a pleasure. Thank you Ran Pinta for being so helpful and answering all of my questions. I truly appreciate all you have done and keeping me and my family needs on our best interest.
Ram has the right mix of professional and personal skills. Last 18 months of pandemic have been tough for everyone. Ram has shown his abilities to find creative solutions for everyone involved during these tough times. It is a pleasure working with Ram.
I can't deny that we did start off on a rocky foot. There was a whole miscommunication about when we would move in, and, as if moving isn't a stressful enough situation, hitting that kind of a roadblock really did just stress us out even more. But we were constantly in contact with Jean getting everything sorted out and finalizing the details. They were great with communicating, getting everythin... More
I can't deny that we did start off on a rocky foot. There was a whole miscommunication about when we would move in, and, as if moving isn't a stressful enough situation, hitting that kind of a roadblock really did just stress us out even more. But we were constantly in contact with Jean getting everything sorted out and finalizing the details. They were great with communicating, getting everything all figured out, accommodating us as much as possible. And especially coming from a property where we didn't care for the property management, working with Realty Trust has been a breath of fresh air! We're so happy that we got to work with them through the whole move. They've been so wonderful. Less
Ram has been a very good influence very professional since me and my family has been renting this property with Realty Trust Services! I am so sad to hear of the changed. May Ram Continue to give professional support to whoever he may come in contact with in his future! Thank you for your full support. Blessed be
The property was beautiful and updated! The team was helpful with getting our application in and approved and was so accommodating to all our questions. Claire was great help and responded quickly! Definitely recommend!
Moving is such a terrible time I dread every minute of the process but Realty Trust Services made the process very easy and actually enjoyable for my family and I. I am a very indecisive person we started off seeing a home we liked in pictures but ended up not liking in person. Jean was very patient and accommodating and understood how important choosing the perfect home for us was. The process w... More
Moving is such a terrible time I dread every minute of the process but Realty Trust Services made the process very easy and actually enjoyable for my family and I. I am a very indecisive person we started off seeing a home we liked in pictures but ended up not liking in person. Jean was very patient and accommodating and understood how important choosing the perfect home for us was. The process was clear and organized and I would definitely recommend Realty Trust Services. Less
Andy Morris and Realty Trust Services have been a real pleasure to work with. Prompt attention to details, and follow up services make every interaction a pleasure.
-- Ram Pinta is amazing!!!! Very helpful, professional and responsive to emails. Thank you Ram for going above and beyond to help us with our lease renewal.
This company is easy to work with. I specifically worked with Ram and he was very responsive and helpful.
I needed a bigger home for me and my kids and Jean helped me quickly and was there every step of the way. My kids love the space and the way the home looks. So do I! Thank you Realty Trust Services!
Ram is the best, he responded promptly to every email that I sent, was very professional and helped with my problem, and it’s greatly appreciated!
I had some issues that needed resolved an Ram helped me through them. I am so thankful for that.
Ram Pinta, has always been professional and very responsive to any questions that I may have. I appreciate the attention to detail that is given even when I have a maintenance request.
Most of my contact has been through Ram Pinta at RTS. He is very responsive and super helpful. I appreciate the fact that if I need any questions answered, he always does so in a timely manner. He has made my experience with the company easy going, which is always appreciated.
The customer service representative Ram P was very professional with all my inquires and issues. He was Awesome! He Responded in a timely fashion and helped to resolve any issues.
I have been leasing with Realty Trust since 2019 and have been pleased with them. I just re-signed my lease and Ram Pinta made the experience so easy and was so very kind during our correspondence. I greatly appreciate Ram's attentiveness and responsiveness. Thank you!
Every interaction we have had with this management company has been disappointing and frankly frustrating. Turnaround times for any issue have been at least a month and a few are ongoing for 6months. If we call, we are usually met by an answering machine, which must never be checked because we rarely get a call back. The connection to any their phone lines when you finally reach someone is so bad... More
Every interaction we have had with this management company has been disappointing and frankly frustrating. Turnaround times for any issue have been at least a month and a few are ongoing for 6months. If we call, we are usually met by an answering machine, which must never be checked because we rarely get a call back. The connection to any their phone lines when you finally reach someone is so bad that one can only hear every 5th word, and often cut out. The only reason I can give them a star is because they recently hired a contractor (Craig) who is the only person that knows what he is doing and doesn't waste time. Be ready to be frustrated. Less
I appreciate Ram with his rapid responses and professionalism! Your amazing!
Rakesh did an amazing job with following safety precautions. Thank you for making the viewing and application process a smooth sail!
I feel as if Ram is one of the greatest, most helpful and most caring people I’ve gotten serviced from within the company. From the fast response time too the answering every question too the willingness to actually understand, help and still do it in a professional but comfortable way to make sure everyone is happy. Thanks for all the help and he gets my 5 star rating anyday !!
Very professional, prompt with responses when needing help.
This leasing company has been wonderful. Professional, responsive, caring, and understanding. Ram Pinta has been an absolute joy to work with durning a difficult time.
Agent was friendly, listebed, answered all my questions. Very helpful. 👍
Rak was wonderful, on time and very professional. I would gladly recommend him to my friends and family 🤗
Excellent and very professional to work with Rakesh
Ram pita is very professional and understanding
Been renting with RTS for two years now and have never had a single problem. The staff is kind and responds quickly to any issues, specifically Ram who has been around for anything I’ve needed, at basically any hour. Can’t really ask for more!
I recently worked with Rakesh brother!!! It was a great experienced!! I would recommend everybody to contact him as well!!!!
Update 6/28/21: I had a question about repair charges and emailed the team over the weekend. Irida responded with extreme detail, answering all my questions with notes and specific repairs which made me feel comfortable enough to not require a follow up call or email. This PM company continues to provide outstanding service. If I could have all my properties managed by them I would. In fact, I a... More
Update 6/28/21: I had a question about repair charges and emailed the team over the weekend. Irida responded with extreme detail, answering all my questions with notes and specific repairs which made me feel comfortable enough to not require a follow up call or email. This PM company continues to provide outstanding service. If I could have all my properties managed by them I would. In fact, I am saving Irida's email to share with other PM's to show an example of what is the right way to communicate when questions are asked. As a property owner, I started working with Realty Trust Services in 2013 on a few rentals in the Cleveland area. Andy grew his team to a a much improved group of professionals since then. I truly feel like they are communicating to me about tenants, properties, and the issues we have. I respect their professional opinion and even when I disagree they take time to jump on a call, explain the situation, and help me understand why certain charges occur or why we should take a certain path with a tenant. Special shout out to the folks that I interact with regularly: Andy, Ram, Joe, Irida, Andreina, Rakesh, Hugo, Cindy, Ruben. Less
Ram Pinta made my lease renewal easy and quick.
Ram Pinta is very helpful, professional and responsive via email.
Rakesh was a great host. Very polite and informative. Answered all questions and practiced social distancing/followed covid guidelines. He also provided his personal contact where I was able to continue to ask questions!
I recently worked with Ram Pinta to extend the lease at our current rental property. He was extremely responsive and understanding, and thoroughly outlined the extensions options and costs. Thank you for the assistance! All in all the process took less than a week. Highly recommend working with Ram.
We are building a house and had to extend the lease to allow time to have it completed. Ram Pinta made it very easy for us and was super helpful and polite in every interaction that I had with him.
Ram Pinta is always very helpful with speedy responses and solutions. Thanks for everything.
Ram is always helpful and understanding and responds in a timely manner.
REMARKABLE experience with Realty Trust Services!!
My experience with renting a home has been a whole lot easier thanks to Andreina Jaimes. She’s been super helpful and very professional through this whole experience. Now I just have to narrow it down to choosing the right one that is going to fit me. Thank you so much for your help Andreina.
ram has been great at helping with everything in a fast and timely matter .
I have been a customer of Realty Trust Services for almost 3 years now, being the longest I've leased through a realty company. I believe that speaks for itself. My experiences with this company and the home we chose have been an overall pleasure. I appreciate the promptness and professionalism on any and all concerns that have come up. My collections and renewals have been handled by Ram Pinta w... More
I have been a customer of Realty Trust Services for almost 3 years now, being the longest I've leased through a realty company. I believe that speaks for itself. My experiences with this company and the home we chose have been an overall pleasure. I appreciate the promptness and professionalism on any and all concerns that have come up. My collections and renewals have been handled by Ram Pinta whose services I have been the most appreciative of. Ram is extremely professional, prompt with responses, informative, and always very polite. A warm attitude goes a long way in customer service, and I am very thankful for all of our positive interactions. Less
Andreina Jaimes helped me get all my paperwork together, stayed in contacted with me through the whole process and I was approved fast for my apartment. She is amazing!
They were very helpful as well as attentive and I really appreciated that quality. They responded to very email and expressed how they will assist you and any way possible which was also nice to see in there workers. The only trouble I really had was sometimes I could not really hear when they would call, however they respond to emails well. This was my first experience going through this process... More
They were very helpful as well as attentive and I really appreciated that quality. They responded to very email and expressed how they will assist you and any way possible which was also nice to see in there workers. The only trouble I really had was sometimes I could not really hear when they would call, however they respond to emails well. This was my first experience going through this process of renting a home and although it was a process they were very understanding and answered very question that I had to ensure that I was comfortable with everything. I really do appreciate Andreina, the leasing specialist, she was so sweet and nice and she was with us every step of the way until we were moved into our home. Less
Rakesh was great to work with!
My family and I have been living in a reality trust property for 2.5 years. While we have had some ups and downs, we love our home. The customer service I have received from Ram Pinta has always been excellent! He is very responsive and has gone above and beyond to assist us!
Andreina Jaimes is a great leasing specialist. She answered all emails and calls quickly and answered a lot of my questions. She went out her way to help me even with questions that weren’t in her department. Very kind and professional and knowledgeable!
I will never rent from this place ever again. They either ignore the request for repairs to be completed or send people who say " We are here to report the problem Not to fix it. We will send someone out to complete the needed repairs". Poor service for the price. I Don't recommend this company
I had the pleasure in working with Andreina for a rental property here in Cleveland. She was wonderful to work with and extremely timely and professional throughout our correspondence. She made the process comfortable and seamless.
Ram Pinta from Realty Trust Services is very responsive to email requests, and works hard to solve problems for tenants. Great person to work with!
The agent, Rajesh, was direct and attentive. He managed expectations at open houses very well and made multiple prospective clients feel comfortable while looking at the rental space. This is especially important during the pandemic when sharing public spaces is fraught with worry. He also used feedback creatively and made fine-tuned suggestions to facilitate a successful fit with customers. Very... More
The agent, Rajesh, was direct and attentive. He managed expectations at open houses very well and made multiple prospective clients feel comfortable while looking at the rental space. This is especially important during the pandemic when sharing public spaces is fraught with worry. He also used feedback creatively and made fine-tuned suggestions to facilitate a successful fit with customers. Very nice guy- sincere and not pushy. He clearly has providing good service as his foremost goal! Less
I meet with Rakesh today to see a property I was interested in renting, He was very nice and professional explained the rental process very clearly. Unfortunately the property that I saw was not suitable for my needs, so there is another one of their properties that I am interested in renting, the house was very nice in a nice neighborhood and right across the street from a park. I look forward t... More
I meet with Rakesh today to see a property I was interested in renting, He was very nice and professional explained the rental process very clearly. Unfortunately the property that I saw was not suitable for my needs, so there is another one of their properties that I am interested in renting, the house was very nice in a nice neighborhood and right across the street from a park. I look forward to long working relationship with this company and I'm sure I will be happy with their service. If you are looking for a good home give them a call you won't be disappointed. Less
Rakesh was very professional and knowledgeable. I really had a positive experience and truly will refer them to others in their search for a new home as well.⭐️⭐️⭐️⭐️⭐️
Thank you Ram for your assistance! I appreciate it.
Rakesh was an awesome guide, he gave good information on the apartment, and was on time to the showing. He was also very helpful and professional.
Rakesh was an awesome guide, he gave good information on the house, and was on time to the showing. He was also very helpful and professional.
While our overall experience with Realty Trust Services was mediocre, their customer support representative Ram Pinta provided exceptional customer service. He was responsive, attentive, and applied appropriate judgment to enhance our experience. Ram was genuinely enjoyable to work with and the company should look to have more representatives like him. All of our negative interactions with Realt... More
While our overall experience with Realty Trust Services was mediocre, their customer support representative Ram Pinta provided exceptional customer service. He was responsive, attentive, and applied appropriate judgment to enhance our experience. Ram was genuinely enjoyable to work with and the company should look to have more representatives like him. All of our negative interactions with Realty Trust Services were outside of his purview, such as late responses to maintenance requests and rude, unprofessional representatives that handle the leasing and maintenance team. Less
I’ve had quiet a hard time dealing with responses and fixes when moving into the house a few years back. Multiple issues with the home and response/ attitudes with the responses. I’ve had crazy change in mind about this company. Anytime there’s an issue or a delay in their system Ram Pinta, specifically, responds in a timely manner & clears the issue right up! Kudos to you! Thanks for all your he... More
I’ve had quiet a hard time dealing with responses and fixes when moving into the house a few years back. Multiple issues with the home and response/ attitudes with the responses. I’ve had crazy change in mind about this company. Anytime there’s an issue or a delay in their system Ram Pinta, specifically, responds in a timely manner & clears the issue right up! Kudos to you! Thanks for all your help and for being so kind. Keep it up. It really shows when a person has the right job for them and is actually happy with what they do! Less
Rakesh was very nice and helpful over the pass 3 months I’ve been looking for home that best fits me and my needs Rakesh showed me a total of 4 homes and the 4th home was the right one for me :) I did 4 stars for good customer service and being patient with me, Once I move into the home of my choice I will be back to give more reviews :) Thanks Realty Trust Services....
Ram Pinta very professional service with me greatly appreciated the help 5 stars for Pam Pinta
Ram Pinta has been our go-to person at RTS for a couple of years now. He is always professional and friendly and takes care of any issues with our account quickly. He just helped us renew our lease again and it was smoothly done, as we’ve come to expect. Thanks again Ram!—Derek Lee
Great experience with Ram, he is very persistent, and always make sure I’m ok after speaking with him.
Ran Pinta is a very Good and Professional caring person he gets back to you with in minutes He helps get things done and he checks up on you to make sure that everything is right before he goes forth for what u asked of him to do I will recommend him and the company to whomever I meet looking to by a house thank u so much for being a phone call or text away
Excellent service
Ram is Absolutely Amazing! He is so professional and super helpful in regards to asking any and every question that has arisen in a timely fashion..
Ram Pinta has been nothing but professional, friendly and understanding. With COVID-19 going on right now a lot of people are struggling with paying their bills. Myself included, I had a delay in paying my rent and Ram helped me out a lot. Thank you so much
Ram is professional and helps me everytime i need him to thanks for everything😀
Rakesh has been a tremendous help throughout the process of finding a new home. His customer service is top notch, as he always responds in a timely manner and shows great professionalism. Highly recommend!
Ram from Realty Trust Service has been the most professional and helpful person I spoke with (within last 2 years). Every time I emailed him, he always responses with 24 hours with a answers.
Rakesh was very helpful an very politely
Reality trust is by far the the best management company in the city! Ram Pinta is excellent to work!!! Communicative skills are on point!
Great brand! Great Work!
Ram is THE BOMB!!!! So considerate of others and I am always glad speaking with him, he never disappoints me...THANK YOU RAM
I have been renting since October 2019 and I have nothing but great things to say!! Every time I speak with Ram Pinta he is very helpful, kind and professional! You can tell that he truly loves what he does and has a passion for helping others!! He is truly an asset to the company!!
DO NOT RENT FROM THESE PEOPLE. They refused to get back to me in a timely matter and only replied to the review online with LIES. They have NOT released the hold on the check that they took a FULL WEEK to send out, and now they're saying that I just tried to deposit it yesterday. That's a lie too! It's been pending for like a week and a half. They have the worst costumer service EVER. I honestly ... More
DO NOT RENT FROM THESE PEOPLE. They refused to get back to me in a timely matter and only replied to the review online with LIES. They have NOT released the hold on the check that they took a FULL WEEK to send out, and now they're saying that I just tried to deposit it yesterday. That's a lie too! It's been pending for like a week and a half. They have the worst costumer service EVER. I honestly don't care that they rented out the apartment after i signed the hold agreement and sent them the money, what i care about is my refund, which they have NO IDEA how to give back. All they'll do is try to put them blame on you and lie online :)) They really thought lying to me would make me want to change my review. -10 stars Less
They rented out the apartment I was supposed to get within two hours of sending me the lease AND telling me to set up the utilities. I’ve been trying to get back the hold fee that they had made me pay before sending me the lease. It’s been 3 weeks and I still don’t have my money back. Do not rent from these people! They will waste your time and never email/call you back. edit: pretty sure all th... More
They rented out the apartment I was supposed to get within two hours of sending me the lease AND telling me to set up the utilities. I’ve been trying to get back the hold fee that they had made me pay before sending me the lease. It’s been 3 weeks and I still don’t have my money back. Do not rent from these people! They will waste your time and never email/call you back. edit: pretty sure all the good reviews on here are fake :))) Less
Ram has been absolutely amazing in regards to answering any and every question that has arisen in a timely fashion. Super helpful and professional.
I recently started leasing a unit and due to COVID-19 I was unable to travel to Cleveland from Buffalo. The grass started to become overgrown and the city cut the grass. I was contacted by Ram Pinta and he was very responsive and went out of his way to help with another problem I was having. Ram was very professional and understanding of the problem.
I Wanna Say That Ram Is One Of The Best People At Reality Trust Services. He Responds Quick & Take Care Of Yo Needs. If You Need Assistant He Will Point You In The Right Direction! Hes Willing To Work With You As Long As You Communicate With Him So He Will Know Whats Going On. thanks Ram!! Also Joe Is A Great Person As well. joe Was My Little Sales Person When I Got The House. Joe Always Went Ab... More
I Wanna Say That Ram Is One Of The Best People At Reality Trust Services. He Responds Quick & Take Care Of Yo Needs. If You Need Assistant He Will Point You In The Right Direction! Hes Willing To Work With You As Long As You Communicate With Him So He Will Know Whats Going On. thanks Ram!! Also Joe Is A Great Person As well. joe Was My Little Sales Person When I Got The House. Joe Always Went Above & Beyond His Job To Make Sure I Was Straight When Maintenance Wasnt Doin Their Part. Joe Keep Intouch Keep Me Posted On Every move & Called Once He Knew Things Wasnt Going Well. thanks Joe For Everything! Less
Ram was extremely prompt with helping us with an issue that we had recently. I am very happy to work with him on this because he always does timely work and responds quickly no matter how busy he is.
I want to specifically state that this review is only for Ram Pinta, everyone else in the office was a joke. Ram was the only person who responded to emails and concerns of mine in a timely manner. He was always extremely professional with me even though he knew I absolutely hated my place of living but he did try to make it the best for me. He went out of his way to buy headphones and a white no... More
I want to specifically state that this review is only for Ram Pinta, everyone else in the office was a joke. Ram was the only person who responded to emails and concerns of mine in a timely manner. He was always extremely professional with me even though he knew I absolutely hated my place of living but he did try to make it the best for me. He went out of his way to buy headphones and a white noise machine- I really appreciate him. Everyone else in this company were extremely rude, made you think the problems in THE PLACE YOU RENTED were your problems and the issues were never fixed. I moved into my apartment in Lakewood on Ridgewood within two days and I was getting bit and found out I had bugs. I am STILL DEALING WITH THIS ISSUE IN AUGUST. And nothing has been done about it. I wish I had someone to tell me to not rent through Realty Trust Service, but if you have to make sure you are in contact with Ram Pinta because he's the only one willing to help. Less
this company and sales person didn’t do there findings correct with background and employment check ups. I gave a bad review then , sales man conned me into giving him a great review. Now based on if his review was redone by me.. they want to know too muchhh
Jean De Lassé helped us in a good manner. Me and my fiancée had a change of plans, but that didn't deter Jean from showing support in our decision and he responded professionally. Couldn't ask for anything more.
Rakesh was very professional and help with any question or concerned I had. Very informative. Jean was responsive to my application and trying to keep the process going. Great time work
Reported a maintenance issue, broken kitchen sink, had to call them over 24 hours later to find out if and when maintenance was coming out. I was informed they’d be there sometime that day. No one ever showed up, no call, no apology for wasting my time and lost work so they could not show up. Called again today, 48 hours later, no response Via phone call text or email, no one to talk to, still no... More
Reported a maintenance issue, broken kitchen sink, had to call them over 24 hours later to find out if and when maintenance was coming out. I was informed they’d be there sometime that day. No one ever showed up, no call, no apology for wasting my time and lost work so they could not show up. Called again today, 48 hours later, no response Via phone call text or email, no one to talk to, still no maintenance person has shown up. More of my time they are wasting. Less
Reality trust services is fantastic! Quick to respond to any requests, professional, kind and understanding, Ram Pinta makes you feel like family, I couldn't have asked for a better company when dealing with something as important as my home!
Jean very professional and responsive. Works hard and communicate well.
Rakesh Was Awesome!! Thank you again
Ram Pinta is the best employee you have and yinz should take note.
This place is a joke. If I had the money to get out of my lease a year early I would. They constantly send us our bills late so they are past due, but that is not even my biggest issue. My biggest issue is with them never following through with maintenance. Our windows were not sealed correctly allowing a bunch of bugs to get into our house I called after hours and they did nothing. I had to take... More
This place is a joke. If I had the money to get out of my lease a year early I would. They constantly send us our bills late so they are past due, but that is not even my biggest issue. My biggest issue is with them never following through with maintenance. Our windows were not sealed correctly allowing a bunch of bugs to get into our house I called after hours and they did nothing. I had to take it upon myself to buy a sealing kit and take care of the issue. I just had to call today because our ceiling is leaking badly into our laundry room. I spoke with Cindy, she was rude and I feel as if nothing was accomplished. If you have any other options please do not rent with this company. I have never had such issues with a place before, The only reason I am leaving two stars is because they do allow dogs and it was very difficult for us to find a place that would hence why we decided to rent this home. Less
Nava was Great n Professional
Ram Pinta was wonderful to work with, and assisted me in lowering my rent for some issues we encountered with our rental home. He was so helpful, responsive, and friendly.
When we moved out from our rented house, Ram Pinta helped us for smooth relocation. We could avoid many problems associated with moving out process by his valuable advice.
Rakesh and jean was very attentive to my needs. Rakesh met me for 3 different showings and was determined to get me in a house. Once I decided on a house Jean closed the deal with quick responses and provided all the necessary documents to finalize my deal. Realty trust is a must!
Rakish is very helpful and answers all questions professionally and in a timely manner.
Ram is very professional, understanding and accommodating, and is always helpful!!!! A great asset to the company!!
Rakesh is an asset to Realty Trust. He is kind, courteous and professional and goes above and beyond to help his clients.
Rakesh was very polite and professional while me and my fiancé was viewing the house and was open about any questions we had pertaining to the property.
Nava was a big help and very professional!!
I reviewed RTS before but this time I am adding a new review for a new amazing experience with one of their employees named Ram Pinta. I was disappointed with RTS for not meeting my expectations with timely responses to maintenance requests and for sending the water and gas bills late but Ram thankfully changed my disappointment to cheers and on top of that he made me renew my lease for another y... More
I reviewed RTS before but this time I am adding a new review for a new amazing experience with one of their employees named Ram Pinta. I was disappointed with RTS for not meeting my expectations with timely responses to maintenance requests and for sending the water and gas bills late but Ram thankfully changed my disappointment to cheers and on top of that he made me renew my lease for another year with happiness and excitement. Ram was so kind, respectful, caring, and he did his best to communicate my concerns with the landlord who was also kind and supportive. I am so glad to work with Ram on the renewal and hope he will get the due recognition he deserves from his boss for the good work he is doing. Ram was also working more than the daily 8 business hours to make sure tenants are happy and feel welcome. Ram: you are my man! Less
Ram was very helpful and responsive.
Ram is a great representative for Reality Trust Services. Always a 5 star performance!
I have had a positive experience with Jean throughout our time. We are 8 months in and not very happy with the company. A lot of miss communication and lack of accountability for mistakes.
It was a very good experience. Ram was extremely responsive to my requests and was able to address all of my concerns in a timely manner. He has always been pleasant and easy to deal with. I highly recommend him and Realty Trust Services for all of your rental and management needs. Jamie Kreger
We had a showing with Rakesh today in Cleveland heights today he was amazing. Very patient, informative and knowledgeable about the property. He walked us thru everything we needed to do on our end to apply. Provided us with a direct link and followed up very professional and he didn’t touch us through the house he allowed us to take our time and look much appreciated. Kudos to him.
I had a very pleasant experience with Realty Trust Services, and I look forward to renting through them! From calling the office and speaking with Jean, to viewing a property with Nava - both gentlemen were extremely helpful, friendly, outgoing, and made me feel like a resident already. Application process was very easy and straightforward. Definitely recommend them!
Nava was great
Nava was very professional
Nava was great 👍
Ram was extremely helpful and quick to return messages with any questions we had!
Nava is very professional and patient.
Rakesh was a great and very helpful!
Rakesh Baniya was kind, patient and professional . He asked me about my needs and let me know what he could do to assist me. The property I viewed was lovely, I am excited to see another that better fits my needs. Thank you!
Rakesh was very accommodating after my move out. I mistakenly forgot to change my address on several packages and Rakesh went out of his way to make sure nobody took them and that I received everything I ordered. I appreciate him caring!
Due to COVID 19, my kids will be back on their college campuses earlier than usual this summer. Rom Pinta helped me to negotiate a new end date to my lease so that I'm not spending extra money needlessly. He responded quickly and was able to help me solve my problem! 5 Stars!!
Rakesh was very helpful and informative. I appreciate how knowledgeable he was about the property and the process. He is a gem.
Rakesh was very professional and knowledgeable! He happily greeted me at the door ready to show the property. I was very pleased with the experience.
Nava was very kind and courtesy and well respectful. And easy to talk to and answers all our questions.
Nava great host on showing the property. Looking forward to becoming a tenant.
Rakesh was very responsive and helpful with our showings. Thanks!
I had a wonderful experience with one of the representatives from the company. His name is Ram Pinta he has been very helpful and professional helping deal with some issues I needed to take care of. He made the process effortless. Thank you 🙂
Rakesh was very professional and punctual.
Rakesh did a great job showing me the house.
Rakesh our agent was very helpful during our tour. If there was a n issue he was great with following up and trying to help us find something more suitable to my liking.
We like the house overall but it’s a little small. If my search doesn’t go well and it’s still available I would settle. The agent (Rakesh) who showed us around was very helpful.
Nava and Rakesh were very helpful
I spoke with A gentleman name Jean/ John and he was very helpful with all my concerns and questions show me a place that cannot wait to see a showing I would give him 10 Stars ⭐️
I can always receive a quick and professional response from Ram. He has done over and above to assist me in issues in a very timely manner. He displayed outstanding tenant/management communication. Indeed he represent Realty Trust in a very positive manner. Kudos to Ram
Working with Rakesh and Jean was smooth. Very easy to work with!
I’ve been working with Jean De Lasse the leasing Coordinator I am very please with his services he was able to approve me for a home with my credit history so I very happy and I will be moving in my new home soon . Thank you Jean .👍👍👍👍👍 09/15/2020 I had another great interactions with Ram Pinta from Realty Services in the collection department. He was able to assist me even though I am la... More
I’ve been working with Jean De Lasse the leasing Coordinator I am very please with his services he was able to approve me for a home with my credit history so I very happy and I will be moving in my new home soon . Thank you Jean .👍👍👍👍👍 09/15/2020 I had another great interactions with Ram Pinta from Realty Services in the collection department. He was able to assist me even though I am late he was still willing to work with me and my situation. Another thumbs up 👍 👍👍👍 I’m happy with the services . Less
Rakesh was very helpful and informative.
I am an out-of-state real estate investor and have had several property managers in Cleveland, Ohio and by far, Realty Trust Services has surpassed all other property managers I've encountered in that City. To begin, they are on-point with their professionalism and communication. I recently encountered a situation with a duplex that had entailed to tenants, completely at odds. RTS Team Member R... More
I am an out-of-state real estate investor and have had several property managers in Cleveland, Ohio and by far, Realty Trust Services has surpassed all other property managers I've encountered in that City. To begin, they are on-point with their professionalism and communication. I recently encountered a situation with a duplex that had entailed to tenants, completely at odds. RTS Team Member Ram Pinta, handled it like a true professional by reaching out to each tenant, listening to their concerns and addressing each, professionally. At the end of the day, Ram held each tenant responsible for their actions and created a win-win for both tenants. He held each tenant accountable, followed up and kept me in the loop the ENTIRE time. A breath of fresh air when it comes to property management. 5 STARS for sure! Less
Rakesh was very professional and so helpfu. He even worked with my timeframe to fit the showing in impromptu!👍👍👍👍
Nava very professional
Ram Pinta Did a great job helping me he keep me updated with everything I needed help with and always emailed me back fast I appreciate his help
It was a pleasure working with Ram Pinta , very professional and always responsive with I had a question or needed a answer for something . The whole Reality service company .
Ram Pinta has been great to us. Majority of the people don’t answer calls or return calls and ignore us. But Ram goes above and behind to make sure things get done. Give this man a raise.
Ram was able to rectify all of my concerns and took good care of me! He showed he really cared and I appreciate that. Thank you Ram!
Rakesh was very helpful
The agent Rakesh was very professional and attentive. He was very responsive when asked questions.
I have been working with Ram Pita from Realty Trust services for over a year and he is excellent at his job. He gets things done quickly and I know if I ask him for information or to get a process completed I can count on it. It is great working with him and glad to give him five stars.
I spoke with Andy last year to learn about the company and their process in handling my real estate rentals. Andy is very responsible and he took his time and provided me the realistic expectations. Since then, I had listed my 2 homes with realty trust and my experience has been beyond the expectations. I have been in touch with John and Joe on the Operations side of the business mostly and they... More
I spoke with Andy last year to learn about the company and their process in handling my real estate rentals. Andy is very responsible and he took his time and provided me the realistic expectations. Since then, I had listed my 2 homes with realty trust and my experience has been beyond the expectations. I have been in touch with John and Joe on the Operations side of the business mostly and they both are super friendly, humble, truly professionals and always take your call to discuss the updates and listen to your inputs about your property listings. They made me feel that I am on the front seat in making decisions and approving any work to bring the homes to presentable conditions for tenants and my experience is just delightful. John and Joe are very responsive and did a wonderful job at representing my rental property. You can tell it's truly a team atmosphere that has your back as an owner and I'd recommend them to anyone looking to rent their property. In near future, I will use them again for my next Rental investments. Less
Ram Pinta
The guy i talk to Name is Rakesh Baniya and he was very professional he offered to help me & my wife in every way he could & we like the fact he has a very good personality I personally ask that you keep Mr. Baniya on your Team. Thank you.
Rakesh was very helpful & polite! He made sure all of my questions were answered & gave me his card before I left. He is still helping me find the perfect home for my family!
Hi and thank u so much Rakesh you were awesome and I look forward to working with u
Very kind people and patient. Works with you to get you in the home for you. I recommend them to everyone. Jones De Lasse' was amazing to me. He made sure that I had everything I needed and was very polite and patient during the showing.
Ram Pinta really helped me with all my concerns a couple weeks ago. Fast at responding and very understanding. Very professional as well. Appreciate it all.
I’ve been renting a place that realty trust takes care of for about 6 yrs now. For a long time it was very hard to get ahold of anyone there about any issues that I had. Nobody would answer emails or call back. Then I got ahold of an employee from realty trust named Ram Pinta. Ram has been amazing and gets back to me every single time I email or call him and does everything he can to help me, ev... More
I’ve been renting a place that realty trust takes care of for about 6 yrs now. For a long time it was very hard to get ahold of anyone there about any issues that I had. Nobody would answer emails or call back. Then I got ahold of an employee from realty trust named Ram Pinta. Ram has been amazing and gets back to me every single time I email or call him and does everything he can to help me, even when it’s not his job. Those 5 stars are for Ram Less
Extremely cutting edge technology mixed with great professionalism.
Ram Pinta is the best. Whenever I have a question about my account, he answers it promptly and takes care of whatever issue I have quickly and easily. We typically pay our rent early, which can sometimes throw the system off. I can always email him and he’ll make sure our payment is applied correctly. He is a true pleasure to deal with.
My experience thus far has only been a short one but Rakesh was ready to show the property at the time that was scheduled and very much on top of answeing inquiries about property .
Rakesh was an amazing owner! Also the house was great for a family my size
Rakesh answered all questions I had and did not rush me away.
I had a Phenomenal experience with Rekesh Baniya. He was very Knowledgeable about the house in question, and his customer service skills really exceeded my expectations. I would recommend these services to whoever is searching for a new living space, with hopes that Rakesh Baniya will be able to assist them
Just wanted to say- I toured a home with Rakesh this past week and he was awesome! We ended up looking at another property but I was so impressed with the home and with Rakesh that I’ve referred a couple of people to RTS. It’s my philosophy that ANYBODY can create a social media page or website, and anybody can list a house on Zillow. But I’m interested in customer service and quality representat... More
Just wanted to say- I toured a home with Rakesh this past week and he was awesome! We ended up looking at another property but I was so impressed with the home and with Rakesh that I’ve referred a couple of people to RTS. It’s my philosophy that ANYBODY can create a social media page or website, and anybody can list a house on Zillow. But I’m interested in customer service and quality representation. And I refer based on that. Cheers to you all and give that man a raise (no, I don’t know him! He just deserved the acknowledgement)! Less
Rakesh was prompt, friendly, and totally professional. He made a great effort to accommodate my schedule in showing us the house we were interested in. He was knowledgeable and answered our questions readily. Would definitely recommend this company.
Jean, was very helpful and easy to work with throughout the process. Made things quick, and got us the resources we needed. Would highly recommend working with him to anyone.
I lived in my home through Realty Trust for over two years and have always been quite satisfied with the service from their staff. Locating my home was the hardest part but once I did I must say this company was nothing short of amazing with resolving any situations that may have come up (normal wear and tear). I specially want to thank Ram Pinta for all of the assistance during he provided me wh... More
I lived in my home through Realty Trust for over two years and have always been quite satisfied with the service from their staff. Locating my home was the hardest part but once I did I must say this company was nothing short of amazing with resolving any situations that may have come up (normal wear and tear). I specially want to thank Ram Pinta for all of the assistance during he provided me while in my home. If I ever move back to the Cleveland area, I’ll know who I will be contacting. Appreciate you, Ameer Edwards Less
Alex Schram was so helpful with the process of retrieving my rent deposit after ending my lease and moving out Ram was very helpful as well in returning my messages and finding solutions to my issues.
Got the website and leasing phone number from Alex. He wasnt an agent but pointed me in the right direction. They dont carry many section 8 properties but there are alot of rentals available... Thanks!
I met with Rakesh to view the property on W.65th in Cleveland. He was on time, attentive and very professional. Answered all of my questions with no problem.
Ram was the fastest-acting worker at his office. Others should be more proactive like him.
Alex was pleasant and gave us helpful information, suggesting we look at the other rentals on the website when the house we stopped at was already rented. Nice places in the area. Thank you for your help!
The experience we have had with Realty Trust Services over the past two years has been exceptional. We have a great customer service all around the board but the one person who truly wow'd us in the past year has been Ram Pinta. Ram responds to emails quickly and has so much compassion and understanding that we truly are grateful for him this past year. We look forward to continuing our rental ... More
The experience we have had with Realty Trust Services over the past two years has been exceptional. We have a great customer service all around the board but the one person who truly wow'd us in the past year has been Ram Pinta. Ram responds to emails quickly and has so much compassion and understanding that we truly are grateful for him this past year. We look forward to continuing our rental journey with Realty Trust Services Less
I’ve been a tenant with Realty Trust for over a year now & I want to thank Ram for always being there when I had any questions or concerns. He is very professional. It’s been a pleasure. Thank you Ram!
Alex is very helpful and professional and obviously a hard worker. Thank you Alex for going out of your way for my family. Happy holidays. We really appreciated your assistance.
Rakesh was very professional at the showing of the house,he was very informative and answered all questions concerning the property.
Nava did wonderful job show me he very good and patient
Nava was my agent and he was great! He was very patient and knowledgeable about the property.
Rakesh was very informative and helpful with looking at the property
I am currently working with Rakesh and he has been most helpful and consistent.
Rakesh was an amazing realtor. He had all the answers to my questions. He made me feel real comfortable about looking for my new home
Rakesh Bainya was my leading assistant and he was very nice. When I told him I didn’t get off work until 6, and couldn’t get there until 6:30pm, he said he would Be there from 630p to 7pm. I ended up having to pick up my kids and didn’t arrive at the viewing until 6:50pm!Looked like Rajesh was going to warm his car up when he arrived but when he saw us, he bounded out and into the house. I felt b... More
Rakesh Bainya was my leading assistant and he was very nice. When I told him I didn’t get off work until 6, and couldn’t get there until 6:30pm, he said he would Be there from 630p to 7pm. I ended up having to pick up my kids and didn’t arrive at the viewing until 6:50pm!Looked like Rajesh was going to warm his car up when he arrived but when he saw us, he bounded out and into the house. I felt bad not having arrived sooner but he told us to take our time and look around. After the viewing, Rakesh called later to see if I had completed my application yet. I told him home was a little small for my family, but Rajesh said that if apply, we would have the opportunity to view other homes. Thanks Rakesh! Less
I really enjoyed my tour of the property! Rakesh was very helpful in answering all of my questions and concerns.
Ram, Always get back with me in a timely matter. That's so important to me and my mom. He never sound irritated when you call always calm.
Shawn the maintenance tech did an amazing job today fixing all of the items on my work order!! Thank you!!!
It was good experience rakesh was able to answer all the questions I had. Very friendly and was very helpful with all the questions I had regarding the property and other properties .
The property manager was more than prompt and he was very accommodating. He made the experience very transparent and he was pleasant to talk to. Rakesh made the experience quite pleasant.
Rakesh is kind and professional. It was an amazing experience and I am truly appreciative.
Rakesh was nice and helpful
We recently started working with Realty Trust to manage an investment portfolio. Communication has been sharp, and we have been working with Alex scheduling turnover of completed projects for rent. Hard to find people with attention to detail that can manage a schedule , so looking forward to continuing our relationship.
My boyfriend & I are looking for a nice house to rent out with our dog, Tracer. Nava was very helpful at the showing & answered all questions I asked or needed to know. He switched the lock box so my boyfriend could see the place too & was all around a great assistance. I would recommended Nava to anyone who wants a smooth showing of a property. Thank you!
The realtor Rekesh was very punctual, professional, and knowledgeable, concerning the property I viewed and even offered his assistance after the showing I found that to be very useful and helpful. I would recommend for any of your Realestate needs.
Rakesh very respectful kind hearted I truly appreciate his time and patience. Very kind spirit totally dedicated in assisting and guiding you through the process. You may forget what was said but you will Nev2r forget how a person you you feel. Thank you Rakesh for being a very kind hearted young man. May God continue to keep you.
Visited property recently And received great customer service from Alex Schram, CERTAINLY looking into realty trust
Rakesh is nice and friendly to show me the house.
It was great speaking to Rakesh. He presented the property to me and was very welcoming. He answered all of my questions as well.
Rakesh was very polite my first time meeting up him. I will recommend other to Realty Trust Services for any homes rental concerns.
I had a wonderful meet with Rakesh, he was very helpful, talkative and knowledgeable about the property....he was an all around cool n great guy...and i know from our conversation i can believe what he says...
Rakesh was very hepful Answered all my questions and very polite and was not in a rush
Met with Rakesh, he showed me a beautiful house that I’m very interested in . He walked me through and answered all my questions . He was very helpful
Rakesh was great to work with was on time for viewing and when I asked for more listing he was quick to get me to where I needed to be for more info
Cannot say enough good things about Realty Trust Services. They have conscientious experts to cover all phases of investment property management. From Andy, the owner, to Linda of accounts, to Cindy of maintenance, to Jean of marketing, to Joe of operations, Alex of inspections, etc. Because my property had a lengthy maintenance items to-do list, I had the pleasure of working with Alex quite a... More
Cannot say enough good things about Realty Trust Services. They have conscientious experts to cover all phases of investment property management. From Andy, the owner, to Linda of accounts, to Cindy of maintenance, to Jean of marketing, to Joe of operations, Alex of inspections, etc. Because my property had a lengthy maintenance items to-do list, I had the pleasure of working with Alex quite a bit to resolve. Alex helped me to make sure all the work was done to proper workmanship standards. For sub-par work, he worked to get it corrected. Alex kept me in the loop continuously until all maintenance items were fully resolved. Alex really gave me peace-of-mind. Less
I would like to thank everyone at RTS especially ram pinta. He has been very patient and most generous to me and my family.
The house was very nice and Rakesh was on time, very professional, and explained everything in detail, very polite..
Very quick response time during leasing. very professional during leasing. Jean De Lasse always answers the phone and was very helpful.
I have a few good things and some not so good things to say about this company. The house we were renting was originally through XLNT Properties and was then switched over to Realty Trust while we were there. Then when we were ending our lease they tried to stick us with a $2000+ bill for repairs and painting. Many of the listed items were non existent and some had nothing to do with what they c... More
I have a few good things and some not so good things to say about this company. The house we were renting was originally through XLNT Properties and was then switched over to Realty Trust while we were there. Then when we were ending our lease they tried to stick us with a $2000+ bill for repairs and painting. Many of the listed items were non existent and some had nothing to do with what they could charge us on top of our deposit. I spoke to Ram Pinta and he was very helpful in assisting us with closing our lease, but in the end I ended up painting and cleaning the house to ready it for the next tenant myself. While we were painting and cleaning Realty Trust was offering showings of the home, so at random people would show up and walk right in because the realty company was giving out the lock box key code to anyone who wanted a viewing. With no reapresentative from the company there people were trying to ask me info about the houses.We don't know this at first and left tools and supplies overnight which could've been stolen or the house couldve been vandalised at that time and we would be the ones to blame. Also one day we were there with our 1 week old baby and she was sleeping in her car seat in the front entry way as my wife was cleaning in the basement and I was on the 3rd floor. A couple with the key walk right in the front door without knocking or ringing the bell and start screaming "HELLO!! HELLO!!?" We're like WTF? They could've snatched our baby right then and there. We got our deposite back, but personally I think we did way more then we needed to and we are not Happy with several of the practices this company uses. Fortunately we won't have to rent ever again. Thanks for the help Ram, you were actually helpful. Less
I had a great showing with Rakesh! He was very informative and personable. Would definitely recommend this company.
Rakesh is professional friendly and extremely accommodating. He provided excellent customer service
Rakesh Baniya is doing a great job. He is always on time and very professional.
Hello All - I had a wonderful service experience dealing with Ram Pinta from customers service. When I had problems Ram treated them as they were his and did a great job solving them. Ram doing everything with a great attitude and a big desire to please his customers. Thank you Ram!
It is shame that you pay your rent and when submitting a maintenance request it's never addresse. My toliet has not been functioning for three weeks now and I received a email that someone was going to address this issue back on September. I am still waiting.
David was very professional and efficient with my maintenance request. He troubleshooted the problem and found an immediate solution. The issue was resolved the same day the request was sent, which is amazing!
This leasing office has been very Good!! Joe has gone above and beyond to help me with a problem I had. They are very professional great company! The whole team is excellent.
Let me make this clear - if this review was JUST for realty trust services - it would be lower. BUT, this review is for Ram Pinta. He made our move out experience pleasant and listened to all of our concerns with an open mind. I could not be happier with his service!
Ram always handles my problems. Thank you for your hard work.
We happened to stop by to see a unit while it was being inspected by a nice young man, Alex Schram. He was friendly and enthusiastic, we recommend looking into Realty Trust Properties!
Nava was very kind and helpful regarding your property you have for rent
I base this on 4 emails. But I got fast answers, and good help
Ram Pinta was an excellent representative of realty trust services.
Ram Pinta went above and beyond in helping me with my situation. He was always available when I needed him, and was a pleasure to work with.
I rented a property from this company and they did a good job. When i was moving out I dealt with Ram Pinta and he handled all of my concerns with the moving out process.
Rakesh Baniya was very polite and customer service friendly. He showed that he had knowledge about the property by answering all the questions I had!
Ram Pinta was helpful getting me back on track.
Ram Pinta is AWESOME!!!! Whenever I need any kind of help or question him and Linda are always efficient, prompt and effective. They try their hardest to work with me and help me with any issue possible.
Rakish baniya was an amazing host he answered all my questions and the house was nice ty for your help
I viewed this location on 9/13 with Nava. He was very helpful and answered all of my questions. Thank you.
Nava was wonderful while showing me the property. I would definitely recommend to everyone else. Thank you for a wonderful experience. Thumbs up.
Ram provided excellent service. He was very responsive to my inquiries and addressed many of my concerns. Additionally, he provided needed insight into the current market. I highly recommend his services for anyone looking for property management.
David was very professional and courteous, when repairing and repainting our bathroom. Was done in a very timely manner.
Ram Pinta gave me excellent customer service. He not only return my email in fashionable time. He also answered all my questions promptly, and rectified the issue by the end of business day.
Ram Pinta was very helpful. She deserves a big raise.
Top notch customer service. Would recommend any day. Shout out to Ram Pinta.
Thank you for your time Ram!
My name is Precious I had the opportunity to visit a home in Cleveland heights the tourist Rakesh was really nice and very informative. Seems like a really great company looking forward to be a perspective tenant ☺️.
Rakesh Baniya thank you for your help! Excellent service.
Had David to come over and repair my window he was very professional did a wonderful job cleaned up after himself and make sure that everything was like he found it so I appreciate it very much for the work that he did
David was professional and put pride into his work.
This company helps out a lot would refer them to anyone. Ram Pinta really helped me and my son a lot this company is for you and your family. They get it done. Appreciate them so much
My husband and I rented a house through Realty Trust Services for over 2 years. All of the staff was extremely attentive and helpful, from signing the lease to move-out. Whenever we had a maintenance problem, it was tended to quickly and the problem was remedied appropriately (thanks James Long!). The move-out process was especially easy thanks to Rakesh Baniya, whom was always very respectful an... More
My husband and I rented a house through Realty Trust Services for over 2 years. All of the staff was extremely attentive and helpful, from signing the lease to move-out. Whenever we had a maintenance problem, it was tended to quickly and the problem was remedied appropriately (thanks James Long!). The move-out process was especially easy thanks to Rakesh Baniya, whom was always very respectful and friendly when letting us know when potential new tenants wanted to tour the home, as well as Ram Pinta, whom was very attentive via email, answering our many questions and being fair when it came to returning our security deposit. I would definitely recommend renting from this company for not only the great customer service, but also the quality of houses they represent. Less
I’ve been with this company for over 2 years and working with Ram Pinta is a Great Experience.. He’s answer all my questions when I’ve needed help and their customer service is Awesome!! Recommend Realty Trust Services if you’re looking to find a good home!
Overall, no complaints with Realty Trust after renting for the past 5 years. Management is very easy to deal with and will coordinate accordingly when problems arise. Especially, Ram Pinta, who helped us out countless times throughout our time. Ram is very understanding, shows OVER THE TOP customer service and demonstrates sensitivity to your needs. Thank you Ram!
This place is good looking, basement was not up to my expectancy. Overall I just don't see what they're asking when you pull up or tour the inside of this house. No complaints for Realty Trust Services.
I rented a house for two years managed by RTS in the east Cleveland suburbs. It was hands down the best property management company I've worked with in my 8-years as a tenant. Because the house was fairly dated, we occasionally had maintenance requests and these were promptly addressed by an always professional staff. Communication was consistently smooth both ways. Event at times of negotiations... More
I rented a house for two years managed by RTS in the east Cleveland suburbs. It was hands down the best property management company I've worked with in my 8-years as a tenant. Because the house was fairly dated, we occasionally had maintenance requests and these were promptly addressed by an always professional staff. Communication was consistently smooth both ways. Event at times of negotiations, the staff was always courteous and diligent. I was particularly impressed with the good work of Joe Sanchez and Ram Pinta. I would have no hesitation to rent from RTS in the future. Less
Rakesh baniya was awesome!!!!
Ram Pinta was great! He responded quickly and thoroughly to my questions and concerns. I felt like he was very interested in understanding my situation and was willing to do whatever it took to resolve any issues. I am very thankful for his service.
Realty Trust Services has been a phenomenal company to work with. They treat every tenant with respect and put a ton of hard work into only providing the best services. I personally have had a great experience as a renter working with Ram Pinta, Nelson, Andy and others.
Ram Pinta was very helpful and fast in helping me solve everything I needed. Thanks.
My experience with Realty Trust as a property management company overall has been very positive. The highlight, specifically is the customer service provided by staff member, Ram Pinta. Ram is so helpful, responsive and easy to work with, above all else he is just great at what he does. It’s people like Ram that make your day a little brighter and your life a little easier which, in my opinion, g... More
My experience with Realty Trust as a property management company overall has been very positive. The highlight, specifically is the customer service provided by staff member, Ram Pinta. Ram is so helpful, responsive and easy to work with, above all else he is just great at what he does. It’s people like Ram that make your day a little brighter and your life a little easier which, in my opinion, goes a very long way. Less
The house is nice,but the master bedroom is shaped into many sections. The bedrooms on the lower level are small,
Profesionals at their best!
I am a current tenant for going on two years. Ive had a few minor issues along the way, however agent Ram Pinta is the absolute best. I mean he has literally had a resolution for every issue including personal that would help me stay on track. He has great communication, Always gives timely responses to any questions and if he doesnt know the answer he will be sure to get clarity. I love Ram Pint... More
I am a current tenant for going on two years. Ive had a few minor issues along the way, however agent Ram Pinta is the absolute best. I mean he has literally had a resolution for every issue including personal that would help me stay on track. He has great communication, Always gives timely responses to any questions and if he doesnt know the answer he will be sure to get clarity. I love Ram Pinta. He is true definition of " going above and beyond". Ram's customer service alone deserves a 5 star rating. Anyone looking into buying or renting, definitely speak with Ram Pinta, he's your guy!!!!! Less
BEWARE! This is a fraudulent company. They give incentives for good reviews but I'm about to tell you the truth. I rented from this company 3 years ago. My rent was 1250, and i lived there 2 years. I was evicted for non payment 1 month before my lease was up. I received a bill saying I owe them 16,667 dollars. They sent this bill to collections and asked for a itemized statement. The statement sh... More
BEWARE! This is a fraudulent company. They give incentives for good reviews but I'm about to tell you the truth. I rented from this company 3 years ago. My rent was 1250, and i lived there 2 years. I was evicted for non payment 1 month before my lease was up. I received a bill saying I owe them 16,667 dollars. They sent this bill to collections and asked for a itemized statement. The statement showed 6000 dollars in late fees and 11000 in maintenance. I ask how do I owe 7000 dollars in late fees if i was evicted the month before my lease was up. Not just that how do i owe 11k i matainence fees thats just ridiculous. The collection lady even said she never seen anything like that. The only thing they had to do to the home when i moved was replace the carpet. The carpet was horrible when i moved in. The property manager Ram gets smart every-time i call him. When i ask for a copy of receipts showing what they spent 11k on they literally send me a paper saying 11k in maintenance fees. These people or crooked. If you rent from them you'll NEVER be able to purchase a home in the future. PLEASE PLEASE PLEASE find another company there's so many rental agencies out here. If you rent from them when you leave take pictures of every single room in the house because when you move you will need a lawyer.update as you all can see hes having people leave reviews and mentioning his name. He's probably giving people 20 dollar gift card or half off rent to leave reviews. What he's saying is a complete lie. These people are trying to charge me 16000 dollars and this is FRAUD. These people are fraudulent please do not rent from them. 16000 dollars and my lease was up a month before i was evicted. This is the house since i moved out the only thing they did was paint. These are the ragedy homes they rent to people. The only thing that's different from when i lives there is the walls were white and it was better furniture. They probably evicted these people too because its for sale now. Less
RTS gave us nothing but trouble in fixing the long list of issues with our apartment. Upon arriving in May, we reported issues of burned out light bulbs, missing light switch covers, missing light diffusers, a leaking shower handle, doors that can't close, broken blinds, bad outlets, and the list goes on. It took them a total of 2.5 months to fix the majority of the issues, but there are still on... More
RTS gave us nothing but trouble in fixing the long list of issues with our apartment. Upon arriving in May, we reported issues of burned out light bulbs, missing light switch covers, missing light diffusers, a leaking shower handle, doors that can't close, broken blinds, bad outlets, and the list goes on. It took them a total of 2.5 months to fix the majority of the issues, but there are still ongoing issues that I have given up on trying to get fixed at this point. Additionally, they have so far refused to communicate with us to give us a refund for a water bill the homeowner left from before we were occupying the space. Generally speaking, it is impossible to reach RTS for any issues, and even if you get in contact with anyone, they will simply apologize and not help you fix anything. My experience with RTS has been horrible and I would not recommend them to anyone. Less
I have to thank Ram for all the help he has giving me and my family. As a tnt he has help me resolve some big issues concerning utilities. Always answers his emails promptly. Return my calls and do follow ups. Great job Ram we appreciate you.
I don't know if I am the only one having issues based on the numerous 5 star ratings, but my experience with Realty Trust Services has been anything but 5 star. The common theme has been a lack of communication, despite my numerous attempts. My unit was "newly renovated" upon move in, however it was not complete. Light bulbs were burnt out, electrical covers were missing, an outlet didn't work, s... More
I don't know if I am the only one having issues based on the numerous 5 star ratings, but my experience with Realty Trust Services has been anything but 5 star. The common theme has been a lack of communication, despite my numerous attempts. My unit was "newly renovated" upon move in, however it was not complete. Light bulbs were burnt out, electrical covers were missing, an outlet didn't work, slats in the blinds were missing, etc. We made management aware of the numerous issues, and we were unable to get maintenance to our unit for over a month. The excuse I was given after a month was that they property manager didn't have a spare key to our property. I gave them a key to make a copy upon their request, and after 2 days, they didn't have a copy made. I ended up having to pay to get a spare key made myself at a local hardware store to give to them. Their maintenance crew came in to fix about half of the issues we had, however there were still tasks left to do. After an additional month, and many unanswered emails to multiple employees, the remaining maintenance items still have not been addressed. I would NOT recommend living in a property managed by Realty Trust Services to anyone. Less
I honestly cant believe any of the 5 star ratings and I am seriously wondering if they wrote them themselves. Wish i could give a 0, because here I am with a flooded basement that ive been dealing with over a year. They wont even come out to pump it out when it floods and have refused to reimburse me for the pump i purchased because no one in their maintenance department either cared or took the ... More
I honestly cant believe any of the 5 star ratings and I am seriously wondering if they wrote them themselves. Wish i could give a 0, because here I am with a flooded basement that ive been dealing with over a year. They wont even come out to pump it out when it floods and have refused to reimburse me for the pump i purchased because no one in their maintenance department either cared or took the time. Its caused significant damage to this owners home so home owners should be aware. Im not positive if the owner even knows about all the issues. I can call the maintenance department 20× a day and not get an answer, the only time i speak with someone is when i press the options acting is if i want to rent, other than that, nada. Then they schedule maintenance and dont show up then its back to callling again. The city has been out several times to cite multiple violations and still no one fixes anything. Ive had a cracked porched front n back for 8 months now that they wont fix. The only time they respond is when u threaten to pay into Escrow only to lie again. I had to get them to fix the maintenance dept phone # cuz anytime past 5pm or weekends u couldn't reach anyone or they route u to non working #s. A broken garage door and I pay 1150 a month. They will stall stall stall and lie. I decided to finally pay into Escrow this month cuz ive simply had enough. Slumlords is what comes to mind when I think about what im going through. I still cant believe their ratings. Maybe its different depending on who you are ( take what u want from that) so if you're ready for excuse after excuse and never need any maintenance at all I guess they are perfect. Less
Rakesh is very nice always greeted me with a smile remember who you are. Met him for others property viewing always on time and very knowledgeable about the properties.
Thank you very much for your work and care Mr. Pinta. My best wishes to you and your family.
Rakesh was very professional in dealing with me and i ended up getting a nice apartment.
Very helpful and accommodating staff. Sorry that it took us a while to leave this, we would definitely recommend Realty Trust anytime. Thank you for your time and kindness Ram.
Montse Gardesan with Realty Trust services is always very helpful , she always sends us over any utility bills that are due for our rental units She is a true Asset to us and Realty Trust . Thank You Montse :)
We are very satisfied with the service we have received from Realty Trust over the last several years. We have eight rental properties in Cleveland and live in Los Angeles, making it impossible to do anything for these properties in person. I found that the people at Realty Trust have continually earned our trust and we rely on them to do the right thing at the right time and at the right price. ... More
We are very satisfied with the service we have received from Realty Trust over the last several years. We have eight rental properties in Cleveland and live in Los Angeles, making it impossible to do anything for these properties in person. I found that the people at Realty Trust have continually earned our trust and we rely on them to do the right thing at the right time and at the right price. Specifically, Ram Pinta just notified us that he worked closely with one of our tenants to avoid an eviction! This will save us a great deal of $$ and we are very appreciative. Less
During our tenancy, the maintenance department was NOT EASY to work with. I understand that they are managing multiple properties and need to prioritize, but we had many maintenance projects that were half completed. That said, there ARE some exceptional staff members there, specifically Ram Pinta (worked with our move out/security deposit) and Linda Floyd (general account). These two individual... More
During our tenancy, the maintenance department was NOT EASY to work with. I understand that they are managing multiple properties and need to prioritize, but we had many maintenance projects that were half completed. That said, there ARE some exceptional staff members there, specifically Ram Pinta (worked with our move out/security deposit) and Linda Floyd (general account). These two individuals were beyond responsive and accommodating. They were timely, courteous, and thorough with all communication. Ram specifically, through communication, was able to advocate on our behalf to get our full security deposit back. He is fair yet understanding. Less
While there were a few hiccups along the way, Sometimes that is to be expected..realty trust stayed on top of any issues we had and we would definitely rent through them again! Ram pinta was a huge help at the end of our stay , he got us through the closing process to help ensure our full deposit was refunded (which it was). Thanks again guys and keep up the great work !
Thank you for taking my call the other day Ram. Great service.
Ms. Pinta is so polite and understanding It's an extreme pleasure working with her!
I had the pleasure of working with Ram Pinta through emails. I am Happy to say that my experience with this person was very positive, all of my emails were responded in a very quick time and all of my questions were answered very professionally. Thank You Ram great job.
Realty Trust Services are excellent in renting and maintaining the property. Ram Pinta / Abraham Olague / Nava whom I have dealt with my property lease in Moving out Inspection / Tenant relationship was of great help and support. I recommend and kudos to them.
I mostly enjoyed working with Realty Trust. A responsive organization, especially Abraham Olague.
I had a great experience with Ram and would highly recommend his hard work and incredible personality.
I would like to thank Ram Pinta for being so helpful. He is professional, responsive and very kind. He deserves 5 stars! I would recommend Realty Trust!
I had the pleasure to work with Ram. He has been very helpful with everything from our lease ending and moving out. Definitely is making the process easier.
I've been @current property 3 1/2 years - RTS has always taken care of situations / minor repairs as they've came up. Most recently Ram P was helpful and accommodating for a personal issue that I brought to him Thx -Sir!!!
I was looking into housing options for the area of Cuyahoga and Mr. Ram was great to us. If there's something that suits our needs in the list we'll give you guys a call again. Thank you!
Ram pinta has done an excellent job helping me even though I’m currently not a renter. Even though I’ve had a bad experience with reality trust Ram has done everything he can to help. Great costumer service.
I have been a tenant with them for over 4 yrs and I have received excellent service from their team. I recently had an excellent experience with Ram Pinta. Ram took time to listen to my issues and gave me some options to help me resolve them. I was impressed with his timeliness in returning my phone calls and answering my emails. He was considerate of my time and extremely professional.
RAM PINTA did it again and again. My overall experience has been very positive. The work ethics is superb. From moving to a new house and leaving from the old house. The transition is very smooth. Great Company. very Reliable
I was a tenant with them until last year. I'd say everything went smoothly for the most part. I recently called Realty Trust to request information that the property management that runs my new place required about me and this was taken care of immediately, so thank you. Shout out to Ramsey who got in touch with them as soon as he got my message.
Working with Andy at Realty Trust was a wonderful experience. I would highly recommend others to check RTS out.
Thank you Mr. Pinta for everything you did for us. You care for other people and this makes you a great human being. Our best wishes for you and your family.
Muchas gracias por su atención Ramces. Es bonito cuando te atiende alguien que habla en español.
I will be honest, we hit a few bumps while we were being tenants for Realty Trust and it caused us a lot of trouble at some point, specially with maintenance. Having said that, Ram was excellent at taking care of everything we needed, following up, and sometimes offering counsel when he didn't even have to. You showed us that you don't only care about property owners, but also the tenants well be... More
I will be honest, we hit a few bumps while we were being tenants for Realty Trust and it caused us a lot of trouble at some point, specially with maintenance. Having said that, Ram was excellent at taking care of everything we needed, following up, and sometimes offering counsel when he didn't even have to. You showed us that you don't only care about property owners, but also the tenants well being. THANK YOU for this. Less
The home owner and Alex and the entire Reality Trust team have been really good to work with. They have promptly addressed all my maintenance needs for the house. The home owner was even kind enough to send a Christmas gift. Am really glad I decided to rent this house for nearly 5 years. Has been a really good experience.
Can't get an answer from Andy when trying to rent my property. He never answers his phone.
Garbage Company!!!! They will either destroy your property or your credit!!! I wouldn’t let them near either of mine.
I am writing this letter to inform new tenants to BEWARE. A friend of mine was moving out of town but her lease was not up until end of January 31, 2019. I spoke with Joe Sanchez & Linda Floyd from the leasing office on December 3, 2018, and expressed my interest in the property. I was told I needed to make a deposit of $1350.00 to start the paper work. I completed the deposit with an online pr... More
I am writing this letter to inform new tenants to BEWARE. A friend of mine was moving out of town but her lease was not up until end of January 31, 2019. I spoke with Joe Sanchez & Linda Floyd from the leasing office on December 3, 2018, and expressed my interest in the property. I was told I needed to make a deposit of $1350.00 to start the paper work. I completed the deposit with an online process called Plastiq on December 5,2018. My deposit was returned due to Plastiq’s difficult verification process. “DON’T USE THIS METHOD.” I called Joe Sanchez he said to bring my first month rent and the security deposit down to the office. I gave $2700.00 certified check to Realty Trust on Dec 11, 2018 and was told to sign the document for a receipt. I did all of this without doing a walkthrough, because the home was not available at that time. They have not provided me with a copy of the lease. This is when everything went BAD. The lack of commutation was horrible. Numerous of email were sent from me to Realty Trust. I asked for someone to call me directly. I received a phone call from John from the maintenance department on December 28, 2018 advising me that the property was not going to be ready on January 1, 2019 due to the repairs of the property not being completed in a timely fashion. Also, the property still needed to be cleaned. I contacted Andy Morris with my concerns. There were multiple repairs that needed to be fixed in the amount of $3874.95. They left the keys and told me to do a walkthrough BY MYSELF, and let them know if there were any issues. During the walkthrough I discovered that there was NO HEAT in the upstairs bedroom that was supposed to have been where my four year old daughter sleep. THE BACK SCREEN DOOR WAS NOT PROPERLY ATTACHED MEANING ANYONE COULD EASILY BREAK IN!!!! THERE WERE CIGARETTE BUTTS ON THE FLOOR OF THE BASEMENT, A HOLE IN THE PLASTER CEILING THAT APPEARED AS IF IT HAD BEEN PATCHED WITH LEAD PAINT CHIPS!!! THE EXHAUST FAN IN THE BATHROOM WAS UNCOVERED. After voicing my concerns to Andy I asked him for my money back, he had Joe Sanchez send me an email attached On December 28th, I informed them that this was nowhere near move in ready, and that if it was not in a SAFE, LIVEABLE, CLEAN condition by the move in date I would not be able to move in, and would be forced to find a SAFE, LIVEABLE and CLEAN environment for my CHILDREN and myself. I have been forced to find another place to live, as the house still is not in a SAFE, LIVEABLE, CLEAN condition. They have not refunded me any money for my inconvenience, and this has put my family and myself at a tremendous disadvantage. I refuse to be taken advantage of by a company that cannot honor their commitment to lease me a SAFE, LIVEABLE and CLEAN environment. They told me numerous of times that I could move in, and would later repair it after I moved in. HOW CAN I MOVE INTO A HOUSE THAT IS UNSECURED, UNCLEAN, UNHEATED (in parts), and UNSAFE???? They did not offer to compensate me for my inconvenience, and I have not been refunded. This is not the way anyone should do business. Please advise me on when my security deposit and First month rent will be returned. I never took possession of the property due to the safety concerns and the repairs and cleaning of the 1539 Holmden South Euclid 44121 was not completely done by January 1, 2019. The amount of $2,700 needs to be returned to me, because none of the events that have transpired were within my control. They completely ruined this process from start to finish and have not acted in good faith. FOLLOW UP: Reports have been filed with the bbb, and Ohio attorney general. I was willing to move in and it had nothing to do with her charges. It has to do with you having NO HEAT, and the DOOR BEING UNSECURED. Why don’t you move your family in there if you feel it was ready? And if I never saw the house how did I get these pictures. STOP LYING!!!! No part of this was cleaned or fixed. Should I move my children into a home with LEAD PAINT CHIPS on the wall to patch stuff???? Less
Every issue that I came across when dealing with the leasing office was handled efficiently and effectively. They even took the time out to listen to my personal issues and make the best decisions possible for myself and my family.
Thank you very much for helping me with my doubts and questions last week Ram! Excellent attention from this company most of the time.
Thank you for your help Ram! So fast.
I'm one of RTS client for years and always trust them with excellent service. Ram and Andy always give me help and they solved issue in time to prevent me from getting dragged into trouble. Thanks you guys!
Good interactions with the staff.
👍🏽🙂
I'm not a client but I was treated as such. That speaks volumes. Thank you for your time Ram.
Mr. Pinta was very helpful to me, and friendly as well. It's nice to get this type of attention in an industry whose main focus usually isn't customer service.
Ram Pinta is my connection, stellar to work with Realty Trust Services in Northern Ohio is the go to property manager if working with a consummate professional is your desire. I just recommended them to a friend of mine who has 140 houses.
I want to thank Ram for being so polite and prompt with everything I needed. Even when he wasn't able to help me with something because it wasn't his area he'd go ahead and work something out or connect me to somebody else in the team so I could get it sovled. Felt like I was being helped by a friend, not staff.
Ram Pinta from Realty Trust was very helpful to me and my family. He was very polite and professional showing great customer service. He did a great job being the middle man in the communication between myself and the owner of the property being rented. Mr. Pinta is an asset to the leasing company.
For the brief time you guys were managing and I didn't know what was happening to my lease, Ramsey kept on calling and trying to solve my situation all the time. I said I'd give a review before and I completely forgot about it. Thank you for your time man!
Joe S. was a great help and very responsive through the process of finding a new home and made it very easy.
I'll give you 4 stars because sometimes it takes a while to get a response from the staff in order to get something solved or an update. Having said that, some members of your team (shout-out to Ram) are helpful even during the week-ends and I think that shows that you care. Thanks!
I've been working with this group for over a year for all of my property management needs. I was referred to this group and am so glad I've had the honor of doing business with them. From on time appointments, to courteous, professional encounters this firm delivers the whole package. Their friendly service, knowledge base, ability to analyze/troubleshoot and dedication to assist clients with ... More
I've been working with this group for over a year for all of my property management needs. I was referred to this group and am so glad I've had the honor of doing business with them. From on time appointments, to courteous, professional encounters this firm delivers the whole package. Their friendly service, knowledge base, ability to analyze/troubleshoot and dedication to assist clients with exactly what they need exceeds my expectations each time. This week I was working with John and Abraham on some issues. They took the time to explain everything in great detail to me. Moreover, Andy, the owner, personally responds to concerns as they arise to ensure continuity of service. If you have the opportunity, give this group a try, it will be the last property management firm you seek! Less
Quick and effective communication. Thank you for your help Mr. Pinta.
Andy M. As fast as your question, comes your answer. Cause and effect in action!
Realty Trust Services has been so refreshing to work with! People and companies can be so quick to make a promise but when it comes time to step up they don't. The Realty Trust team is different and I am so pleased. They do what they say and follow through as promised. When a problem cropped up - they were quick to respond. Awesome!
As an out of state investor working with many property management companies in Cleveland I must say I had a very good experience with Realty Trust. In large part my concerns were always answered and while I didn't remain a customer I had the best service working with this team. Ram Pinta is without a doubt the greatest, most responsive person I have ever worked with in any property management com... More
As an out of state investor working with many property management companies in Cleveland I must say I had a very good experience with Realty Trust. In large part my concerns were always answered and while I didn't remain a customer I had the best service working with this team. Ram Pinta is without a doubt the greatest, most responsive person I have ever worked with in any property management company. He went out of his way to proactive resolve any concerns and regularly checked in with me to make sure I was content with services. Ram's service is beyond stellar! Linda Floyd is also an amazing asset to the company and a person to be acknowledged for outstanding service. Less
Amazing customer service, I was treated like a client eventhough I was just interested in some general information about your available properties in Cleveland. What I requested was in my email in 5 minutes, along with an extended invitation to reach back if I needed anything else; and all of this in such a pleasant tone. This is the type of treatment that deserves a an immediate review. If my e... More
Amazing customer service, I was treated like a client eventhough I was just interested in some general information about your available properties in Cleveland. What I requested was in my email in 5 minutes, along with an extended invitation to reach back if I needed anything else; and all of this in such a pleasant tone. This is the type of treatment that deserves a an immediate review. If my employer finds what he's looking for, we'll definitely be getting back in touch with you to do some business. Thank you. Also please tell Mr. Rand I really appreciate his help! Less
You guys are great! I don't have easy access to a computer so the online process was a hassle but Joe helped us the whole time and made it easier. He had the property taken care if any problems and all trash before i was moved in, and he always responded as soon as he could to any of my questions. We have just moved in and are absolutely happy with the house and the help from Joe, thank you!
I haven't had the chance to work with Andy yet but I hope to soon. I had originally asked him to help rent out my duplex but he unfortunately doesn't work within certain neighborhoods. I was able to meet him during my last recent trip to Ohio and he's been extremely patient and resourceful. Thanks for everything Andy!
I am very satisfied with the customer service and responsiveness I received from John the maintenance manager and the repair person who rendered the service. In the past I was hesitant to call because I would never get service, but I must admit I had to call for maintenance Due to a leaking roof and John returned the call immediately and we spoke about other maintenance issue and he sent someone ... More
I am very satisfied with the customer service and responsiveness I received from John the maintenance manager and the repair person who rendered the service. In the past I was hesitant to call because I would never get service, but I must admit I had to call for maintenance Due to a leaking roof and John returned the call immediately and we spoke about other maintenance issue and he sent someone immediately and they have all been resolved and or moving towards resolution.. thank you David and John for your professionalism, sense of urgency and great customer service. John you have renewed my trust. You can send David to my home anytime I trust his work he is very knowledgeable and a hard worker.. Thank you Realty Trust!! Less
Thank you for the quick reply. Ram was great and sent me the information I requested immediately.
Very helpful and responsive
Ram is the best! He’s always so helpful and attentive to our needs.
"I was just looking for some general information on different PM in that area but the customer service I received from this one really stands out compared to others I contacted. Ram was great with answering my questions and very friendly!"
Nice properties for lease and convenient ways to.schedule for showimgs.
Reality trust has been a wonderful company as renters. We’ve been renting through them for almost 5 years now. Shout out to Ram, for being one of the most assertive employees. He has helped us square away any and all questions/concerns/issues that have come up, and is always timely with responses. Appreciative for great customer service like his.
Ram Pinta provided great customer service. He was prompt and professional with each inquiry that was made. Keep up the good work, Ram!
Easy to talk to and seems like a good listener. Lets see if we can make some money together.
Update- 8/21- I emailed Andy personally at the email address he provided and he got back to me within a couple days and refunded my application fee. I am pleased with his efforts to make the situation right. Thanks Andy. Terrible experience applying to rent/take over a lease. I spoke to one gentleman, applied, and then received a call from another gentleman who had no idea of the situation or wh... More
Update- 8/21- I emailed Andy personally at the email address he provided and he got back to me within a couple days and refunded my application fee. I am pleased with his efforts to make the situation right. Thanks Andy. Terrible experience applying to rent/take over a lease. I spoke to one gentleman, applied, and then received a call from another gentleman who had no idea of the situation or what apartment I was applying for. I was assured with good references, no evictions and no criminal history, I would be approved. Long story short, these guys knew I had a new job to start, it took over a week for my application for be processed, I was ignored via text messaging several times when I was simply trying to see what the status of my application was so I knew if I had to move on and find another place as I was starting a new job. All of this to finally be told they wanted double security, which was never mentioned, although I was offering 2 months rent in advance. All to take over a 7 month lease, when they were already keeping the security of the woman leaving. Moving on, I understand my credit is less than stellar and I understand the requirements. My issue is how unprofessional these guys were during a time that’s usually pretty stressful for people. Im moving from NC to OH and this company wasn’t even professional enough to relay information to coworkers after we spoke resulting in confusion, return a text OR give a call when they finally decided what they needed from me after reviewing my application. I was never called to be given the response to my application, who does that?! They jerked me around in a very time sensitive situation and were super unprofessional in my opinion. I had to bother them daily via text message (most texts completely ignored) to have any idea at all what was going on and the entire experience was a nightmare and wasted precious time I had to find housing. Wish I had just saved my time and worked with one of the various other property management company’s in CLE who were super great to me, responsive and respectful of my time. Such as Hi-Tech realty who were happy to get me in to my new place and have been very helpful. Thanks for nothing but a headache Bill Solomon and the rest of “Realty Trust” 😂 Less
Andy is very helpful, conscientious and giving. Fair in all his dealings.
My experience with this company as an investor wanting to have a reliable property management company was very good. Andy and Dan and the rest of the crew was professional and helpful. If you consider hiring Realty Trust as your property management company you are going to be in good hands.
Nice and quick feedback! Great people.
Andy really is a pretty good guy. If you have concerns, I guess it would be best to contact Andy rather than post anything public. Thanks to him, I am giving Realty Trust 4 stars after working with me with a difficult concern for my credit application. He provided a more detailed explanation and is working with me now so I have a better understanding of what a property management company actua... More
Andy really is a pretty good guy. If you have concerns, I guess it would be best to contact Andy rather than post anything public. Thanks to him, I am giving Realty Trust 4 stars after working with me with a difficult concern for my credit application. He provided a more detailed explanation and is working with me now so I have a better understanding of what a property management company actually does to help potential tenants. Realty Trust was actually fair to me. Thanks Andy! Less
Very unprofessional. Did an rental application and sent in all my paper work and never received a call text or email. Bill Salamon is the guy I spoke with once and he basically gave me the run around and told me he would call me with an answer and i never heard from him since that day. This organization is very unprofessional and will never be dealing with them again.
Linda is the BEST. I have multiple property managers - Linda exceeds them all. Responsive, pleasant ... fantastic.
Thanks Linda for picking up my call quickly and resolving my questions. As an out of state landlord, I appreciate the attention you have provided my account.
Linda always answers the phone with a polite and bright attitude! Every time I have called she goes out of her way to get what I need! Thank you Linda you are AMAZING!!
So far so good ... Thanks to ram and linda I was able to get my payment in when I couldn't figure it out myself
An excellent experience working with Realty Trust and its dedicated staff--especially Lydia--demonstrating how property management should be done.
I worked with closing on the property with James Maradits and was very impressed with his services. The transaction went very smooth and would love to work with him again in the near future. I would highly recommend him and his company to all.
Fast Reliable and Easy To Contact
Ram has been excellent in keeping track of maintenance issues on both my properties.
Professional company with high standards. Highly recommend!
Andy and his team at Realty Trust Services are top notch. I run a management company in another market. I can attest to the hunger for Education to stay ahead of their competition that the Realty Trust Services strives for. If you are looking for 5 star management company, you have found them in Realty Trust Services.
Andy and his team are top notch professionals. Definitely recommend.
Andy is very responsive to customers needs and do everything to help with our needs great guy.
Every employee that I have interacted with at Realty Trust Services has been unprofessional, uninformed, and frankly, grossly incompetent. We have been having issues since we moved in to the property of EXTREME lack of communication on their end, lack of knowledge about the property, and even fees being charged to us without ANY notification, explanation, or even being in our lease. I would not r... More
Every employee that I have interacted with at Realty Trust Services has been unprofessional, uninformed, and frankly, grossly incompetent. We have been having issues since we moved in to the property of EXTREME lack of communication on their end, lack of knowledge about the property, and even fees being charged to us without ANY notification, explanation, or even being in our lease. I would not recommend this company to property owners or tenants, unless you want a massive headache. Less
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Tania Clarke The staff at Realty Trust was exceptional. They went over and beyond to help me in every way possible. Thank you Quinton for all your help and support. Definitely a hard worker. And thank you Dan for all your help. Looking for a home, please call Realty Trust services.
Hi, I have been a tenant for two years with reality trust and they have a great team of people working there. They response right away if there is a problem. I would recommend others to do business with them.
The maintenance man David does a wonderful job, he's friendly, efficient, and knows what he's doing. I'm absolutely confident with him working on our property.
initially....My experience with Realty Trust .... was to understand that life happens! And that they were attempting (initially) to respond to some of my concerns given that they received roughly $2917.00 so of course they were going to address some of the issues to make it appear to be a good company! The homes that are available for showings are gorgeous! (True)... And me and my Family absolut... More
initially....My experience with Realty Trust .... was to understand that life happens! And that they were attempting (initially) to respond to some of my concerns given that they received roughly $2917.00 so of course they were going to address some of the issues to make it appear to be a good company! The homes that are available for showings are gorgeous! (True)... And me and my Family absolutely love the home/neighborhood! Which is why we really wanted to stay! As time went on: they begin adding absurd fees and began to slack on service requests. This was very disappointing and disturbing especially because I was a respectable paying tenant and upon moving I left the home in the same condition I moved in. Also adding; I eventually had to render my rental payments to Euclid Municipal Court for 3 months. After court; provided that I submitted tons of evidence, (e.g) email correspondences and photos: I won my case and was awarded 1/3 of monies deposited and my $1723.00 of DEPOSIT or (move in charges). The staff, from my own observations is...- try very hard to keep things leveled as possible. (Meaning the Maintenance Staff) ...They are quite busy trying to fix some of the issues that they were “skilled in” So I understand when (life) happens and we have to try to accommodate one another to get the job done! Nonetheless, I learned a valuable lesson when dealing with this Realty company and how they treat people! Lastly; please do your homework before moving you and your children! It is very costly to move and being a Mother of 6 children; it was very disappointing to learn that the house you chose to move your family in, and a school system that you thought your children would graduate from, turned out to be a hopeless dream and a waste of time and energy! Less
We rented a property and come to find out it never past inspection and we were told by the city no tenants should be there. We gave them several times to fix this and they failed inspection over 4 times. This is in a course of several months. My children were kicked out of school because the city said no tenants should be there and we couldn't have garbage picked up because we weren't suppose to ... More
We rented a property and come to find out it never past inspection and we were told by the city no tenants should be there. We gave them several times to fix this and they failed inspection over 4 times. This is in a course of several months. My children were kicked out of school because the city said no tenants should be there and we couldn't have garbage picked up because we weren't suppose to be there. On top of that the entire time I've been there people have been coming by saying that agents from the company is setting up viewings to rent the place out. They told us no matter the outcome it didn't matter they were just going to put the house back up for rent when we move out. Mind you it still hasn't past inspection. So you can't even get the garbage picked up. We got tricked out of $3000 and because we can't afford a lawyer we are forced to take it on the chin and cut our losses and move. This company is horrible and unprofessional. Less
The team at Realty Trust is fantastic! If there was ever any concern, all I did was call. The issue was addressed that day. There were even follow up phone calls to make sure everything was resolved to satisfaction. They were always respectful and professional. In addition, Andrew Morris treated my family with a personal touch, He was there to help with concerns and answer questions. He went ab... More
The team at Realty Trust is fantastic! If there was ever any concern, all I did was call. The issue was addressed that day. There were even follow up phone calls to make sure everything was resolved to satisfaction. They were always respectful and professional. In addition, Andrew Morris treated my family with a personal touch, He was there to help with concerns and answer questions. He went above and beyond for my family and it is greatly appreciated! Thank you Realty Trust! Less
James You Are The Best
Andy is a top rate professional. He knows his stuff. Very reliable!
RTS has never let us down in our interactions with them. They are timely and respond whenever we need them. We trust them to do the right thing time after time and to always be there with a helpful hand.
Realty Trust Services is a Great company to work with as they manage my properties while I live out of state. It truly gives me a sense of comfort having a property manager in the local area to take care of these properties. I also appreciate their professional communication both ways as they always let me know what's going on with these properties. Thank you Andy and your team for a great proper... More
Realty Trust Services is a Great company to work with as they manage my properties while I live out of state. It truly gives me a sense of comfort having a property manager in the local area to take care of these properties. I also appreciate their professional communication both ways as they always let me know what's going on with these properties. Thank you Andy and your team for a great property management service! Less
Andy, Dan, and the staff at Realty Trust Services stay on top of things and make sure things run smoothly for landlords. They are always quick to respond to any questions and are a pleasure to deal with.
Worst property management ever. Don't ask them to repair anything. They rent the appliances but put in the rental agreement that you have to replace the appliance that you don't even own. They also rent properties from slumlords who don't like to fix problems, just patch them. Save your money.
The RTS team is quick to respond to any concerns and questions that we home owners may have. They notify us of any issues and we appreciate that!
I called to speak to the leasing agent eliott Taylor. I tried to speak with him about an issue and he hung up on me. Then when I tried to call back to speak with him again I got transferred to his voicemail by his secretary. I have never dealt with such an unprofessional business in my life. These people are only in it for the paycheck. Truly immature and pathetic. So sad!
I love the property in renting and Elliott is always available foe any questions or concerns I may have. Keep up the good work . Oh Glen is awesome!!!
Elliott Taylor has offered outstanding service in managing my investment property in New Bedford, Cleveland, OH. He has worked diligently with the tenant to arrange for timely rental payments. On occasions when rent was not paid in full or not paid in a timely manner, Elliott applied his complete understanding of Cuyahoga County and Ohio rental law to protect myself as the owner as well as offe... More
Elliott Taylor has offered outstanding service in managing my investment property in New Bedford, Cleveland, OH. He has worked diligently with the tenant to arrange for timely rental payments. On occasions when rent was not paid in full or not paid in a timely manner, Elliott applied his complete understanding of Cuyahoga County and Ohio rental law to protect myself as the owner as well as offer every opportunity for the tenant to satisfy rental commitments. Many thanks again Elliott for your careful and comprehensive service. Less
I am EXTREMELY pleased with the service I received from Ram Pinta at Realty Trust. We have been in a rental for the past 3 years and recently found ourselves in a financial bind. Ram is my portfolio manager. I explained the situation to him and he spoke for the owner on my behalf. The results he got for us was above and beyond what we expected. He did an excellent job of responding and helping us... More
I am EXTREMELY pleased with the service I received from Ram Pinta at Realty Trust. We have been in a rental for the past 3 years and recently found ourselves in a financial bind. Ram is my portfolio manager. I explained the situation to him and he spoke for the owner on my behalf. The results he got for us was above and beyond what we expected. He did an excellent job of responding and helping us during this very stressful time. If you choose Realty Trust, ask for him as your portfolio manager! Less
Tim did a great job fixing our kitchen plumbing issues. He was friendly and professional, and very efficient. Thanks!
Realty Trust Services is a great property management company. They are very quick to handle any issues, and they have a great maintenance team. Glenn Chambers came out to fix our leaking water valve. He was fast, very nice, and even waited for the water company to come back to the house and turn back on the main water to ensure there were no further issues or leaks! Thank you!
Elliott and Andy are the best managers there. I have been working with them for more than a year now. They are very responsible and easy to reach. They communicate message to me clearly and always have my best interest in mind. I would recommend people to work with them. It will save you a lot of hassle.
I have been working with Realty Trust for about two years now. When I began looking for a property manager, I contacted numerous companies and thoroughly researched their marketing methods, software capabilities, maintenance resources, and, in general, the manner in which they conducted business with owners and with tenants. What sold me on Realty Trust was their marketing system for securing new... More
I have been working with Realty Trust for about two years now. When I began looking for a property manager, I contacted numerous companies and thoroughly researched their marketing methods, software capabilities, maintenance resources, and, in general, the manner in which they conducted business with owners and with tenants. What sold me on Realty Trust was their marketing system for securing new tenants. What has kept me loyal as a client has been their attention to my properties, treating them as if they were their own, and their exceptional service. Regarding marketing to tenants, RT is at the top of their game. Andy, the owner, conducted a narrated video walk-through of the property as it was being readied. His walk-through was skillful as he highlighted all the unique features of the property, and even managed to hide some of the features that weren't quite ready or point them out as such. The video was thoroughly customized (it was not just a slideshow of photos strung together). I have rarely seen such thorough and well-done videos for homes listed for sale by realtors. No other property manager was offering this marketing approach at the time, and to my knowledge, few property managers are offering it now. The power of this method is that RT rented my property within one week to high-quality tenants. Then, they did it again with another property a few months later. Property management goes well beyond securing great tenants. RT has provided me with excellent service on every level. RT staff are highly professional, friendly and efficient. They are also highly proactive, addressing issues when they are small. They also offer highly competitive pricing on maintenance work. RT's software is excellent as well, providing 24/7 visibility into the status of my properties. Direct deposit of rents is consistently early or, at the worst, on schedule. Without hesitation, I recommend RT to property owners as well as to tenants looking for a highly responsive property manager. The professionalism and attentiveness of management and staff is second to none. Less
My experience is recent, and we have been using property management firms since 2012. I like using smaller firms usually, but i failed to properly research this one. We contracted with these folks for property management of rental homes in Cleveland. They were to manage maintenance and rent collection. During the time we used them, from May thru Nov, 2015, they failed to keep us informed, per... More
My experience is recent, and we have been using property management firms since 2012. I like using smaller firms usually, but i failed to properly research this one. We contracted with these folks for property management of rental homes in Cleveland. They were to manage maintenance and rent collection. During the time we used them, from May thru Nov, 2015, they failed to keep us informed, perform services on a timely basis, follow up on contractor work performed on my properties and generally act in a professional property management manner which is why we left for another firm after only 6 months. However, they specifically were contracted to clean an empty property in July, 2015, which they mostly did by 9/15. However, when a new tenant finally did move in, he found additional trash that they failed to clean up. We informed them and they agreed to pick up the trash. They did not do so at the time they said they would by 12/5/2015. I asked for a refund in order to pay the new company to do it, or to have Realty Trust complete the job they were originally paid to do. They declined on both counts. As a result, I want this noted in reference to their business rating and practices. It should also be noted that the maintenance guy they used, Greg, no longer works with them after i questioned some charges he submitted. Also, the agent i dealt with that said the maintenance was not needed at the time Greg did it, is no longer there. Not sure if it's related. Go somewhere else for your property management requirements. I've got the emails to justify my opinions, and their responses. Want more info, just email me. Less
I highly recommend Andy Morris with Realty Trust Services if you need someone to manage your property. No surprise he has 5 stars because he is professional and cares about his clients.
Andy is top notch. This is a 'details' business, and he doesn't stop short in his effort to provide great service. He and his team do it right and aren't afraid to work. Highly recommend him.
When we had a issue with our plumbing in our rental Realty Trust sent a plumber out to fix the problem. It was fixed by Craig, he did a good job, and we even got a new toilet out of the deal. Look let's be candid, if you are looking to rent a property, go with Realty Trust Services!!! They are the best!!!! They actually deserve 10 stars in my opinion!!!
I have been a customer of Realty Trust Service for over a year and have been very satisfied with them. They have been very responsive to my inquiries (including responding to emails on weekends!) and professional in every step of the transaction. Thank you!