Garaginization - Atlanta
2026-04-30T18:19:21.123Z
I am speaking my experience as a homeowner located in Atlanta. You may have different experience in other places.The initial quoting, and booking process was great! Their quote was higher than what I got from different business, but I trusted the google reviews and decided to move forward with Garaginization.However, they changed the date of installation for me multiple times as their truck broke down. This meant I needed to push dates for other garage installation appointments. It was a hassle, but that itself is not in their control and I ultimately can give Garaginization a benefit of the doubt.Real issue really comes with how Greg, the coordination manager at Atlanta location treated me in a call. In our phone conversation, rather than apologizing, let alone showing any kind of sympathy for the customer who he had to delay on multiple times, he focused on this story of how overbooked he is, and nothing was in his control. It almost felt like I was forced to baby him and sympathize with his situation in order for the work to be done.I was sympathetic and did not make any comment when they first had to delay and told them they can come the next time. However, him showing that kind of behavior once again when he had to delay was quite unprofessional. At the end of the day, I am a paying customer, and this is a business transaction. I am happy to provide drinks, give more time if needed, and genuinely be a pleasant customer to work with. However practically guilt tripping your customer to sympathize with your situation, and crying about how overbooked, while delaying the installation multiple times, is very unprofessional.I ultimately decided to go with a different business to get my flooring done as:1. I was not okay with leaving my home to be worked on by someone that did not seem professional2. If they are so overbooked to the point that they weaponize it to use against their customer in case anything goes wrong, I cannot imagine that they would put a professional effort and care into my homeIf you decide to move forward with Garaginization, I hope you have a different experience from me.
I am speaking my experience as a homeowner located in Atlanta. You may have different experience in other places.The initial quoting, and booking proc... More