2025-11-01T12:33:37.000Z

Well I find myself having to leave a very disappointing review for this company. I have used them for almost 8 years. During that time I found them to be very positive. However, this year has been beyond abysmal. This week I have tried to get a whole home humidifier repaired. When they installed it leaked to the point that I turned it off. It was almost $1,000! can you imagine that? Tuesday I changed my schedule to be here based on what they had available. They cancelled the appointment last minute and then scheduled it for the next day. Fine. The guy shows up 30 minutes late and says he cannot work on humidifiers. I was extremely frustrated. Not his fault though. The office never responds. I call the next day they say we can come Friday from 3-5 pm. Again, I change my schedule to be home. At 5:05 PM I call and the lady says oh yeah you are not on the schedule and there is nothing we can do! My advice - Find companies that want to earn your business. The owner of this company sent out a text campaign saying he wanted reviews as a small business person. Well start with living up to your word! Short of that you will get many bad reviews. Truly sad way to let your company fall apart - Bad installations - Horrid customer service - and a total lack of concern for people who have tried to shop local and support you.

2025-03-21T12:45:38.000Z

Great service, Ethan Rossin did an excellent job making sure I understood everything that he was doing. Very nice and knowledgeable technician. Highly recommend!

2024-10-12T23:47:12.000Z

Installers know what they are doing and do it well. I have never had them advise something that did not turn out to be truthful. You can’t go wrong hiring this company, they care and want to do a great job for you.

2024-09-05T15:10:38.437Z

Logan did a great job during the inspection and cleaning of our units. He explained to us the different options we had with our older units. I loved the report that was instantly sent over with a clear and easy to understand grading scale on how the units are working.

2024-09-05T06:51:00.409Z

Premier technician Logan Morton performed my fall furnace check-up today and was excellent. He was prompt, friendly and professional. He conducted all tests, provided photos and was ready to answer any questions I might have. I was very satisfied with his service, thanks Logan!

2024-09-05T02:25:20.992Z

Logan was very professional and efficient. Did great work, definitely recommend.

2024-09-03T17:43:54.240Z

Logan Morton was very knowledgeable, great service.

2024-09-03T16:16:06.508Z

Courteous, professional and knowledgable.

2024-09-02T03:09:43.443Z

Logan Morton, was very polite and honest. Helpful and seemed knowledgeable, was on time and through with our furnace and ac unit.

2024-08-30T21:39:46.819Z

Brice was professional, informative, and quick. I will be using Premier next time a HVAC appliance breaks in my home.

2024-08-30T20:47:36.470Z

Friendly and knowledgeable!

2024-08-29T21:56:54.123Z

On time, full transparency and communication on charges, work satisfactorily completed.

2024-08-29T20:13:45.537Z

Trevor was great! Highly recommend.

2024-08-28T19:43:39.635Z

Great experience, Logan was very friendly and knowledgeable. AC units are cleaner than ever!

2024-08-28T17:07:54.802Z

Always friendly on the phone and in person always up front what needs to done and the price is reasonable got a new system on 2018 and it works great

2024-08-28T15:01:33.212Z

Showed up on time and went above and beyond. Ari is the man. He did a great job.

2024-08-26T15:16:19.495Z

Premier has kept my furnace and air conditioning unit running efficiently. Logan signed us up for their monthly maintenance plan. He was straightforward and didn't try to up sale us. He cleaned our air conditioner and Prenier will return in the fall to clean the furnace. I feel good knowing my warranty will be good for 10 years.

2024-08-23T23:42:05.797Z

Very detailed and personal, went over all our options, financially friendly

2024-08-21T20:41:28.579Z

2024-08-21T17:48:06.756Z

Ari came out today to do my inspection. He was kind and knowledgeable, and explained everything to me well. I will continue to do business with Premier.