Sorriso Dental
2026-02-26T21:01:13.006Z
I’m extremely disappointed with the way our family was treated today. I called to cancel my daughter’s dental appointment because she was exposed to strep throat and is not feeling well. Instead of understanding, the receptionist was incredibly rude and refused to work with us to reschedule anything sooner than 3 months out. She actually said, “we encourage our patients to keep their appointments no matter what.”When I responded that I would bring my child in with strep throat then, she laughed. There was no concern for my child’s health, no “I hope she feels better,” and no effort to help us find a reasonable solution.After I expressed how upsetting the interaction was, the office suddenly had availability the following week…. which made the initial response even more frustrating.For a pediatric dental office, compassion and basic kindness should be the bare minimum. This interaction was unprofessional and completely lacking in empathy. Based on this experience, I would not recommend bringing your children here. They are not as kid-friendly or understanding as they should be.
I’m extremely disappointed with the way our family was treated today. I called to cancel my daughter’s dental appointment because she was exposed to s... More