Overall, customers express high satisfaction with the agency, praising their knowledgeable and responsive staff who provide excellent customer service and competitive pricing. Many noted significant savings on insurance premiums. However, no specific cons were mentioned in the reviews.
5
Jun 17, 2025
Great customer service
5
Jun 16, 2025
Paugata Tuitapa was very friendly and helpful with my request
5
Jun 12, 2025
I called The Ritz Agency for a quote on my homeowner’s insurance. I spoke with Jay several times. He made certain that I was getting the best quote ...
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I called The Ritz Agency for a quote on my homeowner’s insurance. I spoke with Jay several times. He made certain that I was getting the best quote possible. I changed to them where my insurance is several hundred dollars cheaper with better coverage. Highly recommend them for customer service as well.
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5
Jun 10, 2025
The Ritz agency keeps in touch with you unlike other insurance agencies.
5
Jun 10, 2025
Kayla helped me review my homeowner policy. She was great to work with which helped me with making the proper insurance decision.
5
Jun 07, 2025
We are extremely satisfied with the quality of service we received from Jay and Alisha. They worked very hard to find the best Auto and Homeowners ins...
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We are extremely satisfied with the quality of service we received from Jay and Alisha. They worked very hard to find the best Auto and Homeowners insurance. Saved us a bundle. Please contact them for the best service.
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5
Jun 06, 2025
Customer Service Representatives/Agents provided accurate and timely information for me to make a well informed decision. They are willing to dig and ...
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Customer Service Representatives/Agents provided accurate and timely information for me to make a well informed decision. They are willing to dig and call in additional resources when needed. I will continue to count on Bryson Ritz Agency and Allstate for all of our insurance needs and support.
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5
Jun 04, 2025
I have never had any problems with this Agency, who I talk to is always helpful and friendly and knowledgeable thank you for that. Have a great day
5
Jun 03, 2025
Sweet Sweet people! Don't know what I do with out them ! I recommend this company to everyone!
5
May 31, 2025
The Allstate office in Ocala has been exceptionally responsive to all all my questions and requests during my insurance changeover after 15 years with...
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The Allstate office in Ocala has been exceptionally responsive to all all my questions and requests during my insurance changeover after 15 years with a different provider.The entire staff was a pleasure to work with (Jay-home, Mike-auto, Paugata-admin). An all around great experience, I should have switched years ago.
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5
May 30, 2025
Just bought a new house. Worked with this company to get new insurance. Had the best rates in town. Even my own car insurance couldn't beat them wit...
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Just bought a new house. Worked with this company to get new insurance. Had the best rates in town. Even my own car insurance couldn't beat them with a bundle. Everyone was great and very responsive...
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5
May 29, 2025
Paugata is the best. Very attentive customer service rep.
5
May 28, 2025
Excellent customer service.Extremely polite and patient.
5
May 23, 2025
allstate policy would not cover a car we bought that had a rebuilt title, so we had to go to another co.Alisha at Ritz helped us immensely to resolve ...
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allstate policy would not cover a car we bought that had a rebuilt title, so we had to go to another co.Alisha at Ritz helped us immensely to resolve issues with our policy transfer , going beyond measure to help us. thank you Alisha God bless you.
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5
May 15, 2025
Paugata was very helpful and followed up immediately!
5
May 14, 2025
I have received very good service from the Ritz Agency and I would definitely recommend everyone here.
5
Apr 08, 2025
After being with State Farm for over 40 years and the cost was getting higher and higher, I contacted the Ritz Agency and they are saving me over $55@...
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After being with State Farm for over 40 years and the cost was getting higher and higher, I contacted the Ritz Agency and they are saving me over $55@month. Service was very good and I have since referred them and my Girlfriend changed too Logan did a great job!
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5
Apr 02, 2025
I received what looked like a scam bill from Allstate. Paguata was very diligent to research it and kept me posted. It appears that it was a scam.
5
Feb 03, 2025
The customer service I received was top notch for sure. Paugata was super helpful and very courteous while helping with my homeowners insurance. This ...
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The customer service I received was top notch for sure. Paugata was super helpful and very courteous while helping with my homeowners insurance. This review wouldn’t be complete if I didn’t mention Elizabeth as well. She had helped me a couple of weeks ago with my auto insurance and she too was amazing to work with.
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5
Jan 30, 2025
Logan and Levar are amazing! Very knowledgeable, professional, have your best interest at heart, and super helpful…10 stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️