Trident AC & Heating
2020-10-10T02:02:36.239Z
Joey and his crew at Trident are wonderful! **This is the team you want for your air conditioning needs.**We had gotten many quotes elsewhere some months ago when our older AC unit began having old age issues. We knew we needed to save up to have it replaced. But other big expenses hit us in the interim, including the craziness of 2020.Our old unit only gave up the ghost recently. We looked for local companies with great ratings to give us updated quotes, and Trident's customer reviews appeared on the top of the list we saw online.Joey came the same day and examined the unit thoroughly and crunched numbers and specs right then to find the right fit and brand choices. There was no upselling, pressure sales baloney, or talking over our heads. He sent an exact quote via email by evening and answered further questions we had and made price adjustments towards the best fit for our budget and particular AC situation.We reviewed our old quote notes from the past, and had another company come out for an additional one. But of the past and current ones, we just had the best feeling about Trident.They came out exactly when they said they would, and every worker was goodnatured and hardworking. The team was remarkably cheerful and efficient taking out our old equipment, putting in the new, and correcting some previous installation issues by constructing a support cage and leveling the unit at the correct elevation for drain efficiency, etc. Joey made sure some simple logistical issues were improved for best use and performance, and kept us updated along the way.It was a very hot day! The team worked thoroughly and cleaned up afterwards, leaving the installation area beautifully clean and the new unit and surrounding area gleaming. The instructions about use and future maintenance were straightforward, and the house now cools better than it ever did with the original unit.Because Joey fixed the elevation and drainage particulars, these should never be a future problem. The team went the extra mile without it being for the purpose of surprising us with extra costs. We opted for some budget components and some optional, and Joey's price was very fair and the work of high quality. And went the extra mile.All we can say is THANK YOU, we're glad we found you, we hope we never need any repairs, but if any future needs arise we're calling Trident!If anyone has AC issues and reads this review, you need this company. Call them and you'll see what we mean!Best wishes to the Trident team from two very HAPPY customers,Robbyn and Jack