2026-10-14T23:56:39.844Z

2026-09-08T19:08:47.935Z

I spent several weeks trying to schedule work on our BMW X5 35D through Facebook messages, phone calls, and voicemails, with very little response.The first time we drove more than 30 minutes to the shop during normal business hours, nobody was there. We later learned they were away on an off-roading trip, but there was no notice on Facebook, their voicemail, or the front door. I had assumed they were simply busy working in the shop and unable to answer.For our second trip, we were specifically told that Matt would be there that morning to meet us and accept the vehicle. My wife drove over to drop it off, but Matt was gone, and the employee who spoke with her was rude and uninterested in helping.We already had all the parts and were prepared to give them a substantial amount of work, purchase wheels and tires through them, and continue using them for service. I was even planning to buy another BMW diesel and have similar work performed if this project went well. Initially, it felt like they wanted our business, but their communication and treatment of my wife made it clear that our business was not important to them. We will be going elsewhere.

2026-08-13T14:42:35.871Z

Best in the business. Truly thankful for this crew. Fair pricing and best work in OKC. Highly recommend them for any BMW service

2026-07-28T23:42:14.682Z

I love this place and everyone that is employed here. The owners are absolutely awesome, and their work is flawless. If you have a BMW and live in oklahoma, I would take it to these guys!

2026-07-17T17:08:45.775Z

The staff at SPEEDhaus are amazing. Thanks for getting my exhaust addressed on the X3MC!

2026-07-15T16:57:59.603Z

I went to this shop to help my daughter resolve a dispute regarding repairs to her vehicle. Our concern was that the repairs were completed before she had the opportunity to approve or decline them. In our experience with other repair shops, we've always been given an estimate and asked for approval before any work begins. While I felt the pricing was fair, she simply couldn't afford the repair, which is why knowing the cost beforehand was important.When I asked to see proof that she had authorized the repairs, I was shown an invoice. That wasn't what I had asked for, as I was specifically looking for proof that she had approved the work before it was performed.The interaction then escalated unexpectedly. The employee with face tattoos told me, in what I perceived as an intimidating and threatening manner, to have my daughter wait outside while he "dealt" with me. I found that completely unprofessional. We had only been discussing the issue for about 30 seconds, and I never expected a disagreement to escalate to that point.At that point, I decided to leave because I no longer felt the conversation was productive. As I was already walking out, I was told to leave the property and was trespassed.That was the end of my experience. Based on what I personally experienced, I would encourage others to be cautious if a disagreement arises, as I felt the situation escalated far more quickly than it should have in a customer service settingEdit- i did come in upset rightfully. But did not get hostile, the owner did after I asked any documents that approved the work to be done. And that's when he got hostile, because he could not provide any information, claimed it was righteous because he gave her a good deal. No matter what, work should be approved before being done, and no business owner or employee should should act like that towards anyone even even if they come in upset. If my tone was angry, it's because I was, but your reaction was unhinged and overboard. I don't know if any police report just you trespassing me because you didn't have any answer for issue accept, she should pay because it was a good deal. I don't understand if you use the software to send estimates to accept or deny repairs then why aren't they being used as intended.All this for a tone and my voice, no mean words were said the only words that came out of my mouth were about business .The reason I was there. So definitely did not expect that type of reaction from especially a business owner.And you very well know that we are speaking of this last repair, not the first one. you know the one that my daughter explain to you that she can't afford the remainder.After warranty. So yes you let her make payments. However, afterwards, she told you there was a sound coming from her front passenger side, and you told her to bring it in. She told you what she thought it was from google. And she called me crying, because you had called her and told her, you fixed it and that she owes a thousand dollars. Plus remainder of what she already owed, and you were gonna let her do five hundred dollars every two weeks. That's not feasible for her. And she wasn't able to even have a say so. She even explained to you her financial situation yet.For some reason, you still decided to go ahead with the work without her knowing. And sent the document asking for approval or denying repairs.Same day as she got the phone call from you.And about the officer's statements that is made up. because all he did was trying to mediate and negotiate. , which you denied.All the police officer knows is my word versus yours. I had nice conversations with the police officer and he was very understanding. So I highly doubt he had any statements about me. I think he was fair for both sides it being a civil matter.

2026-05-02T07:16:09.689Z

Matt and the team are excellent at what they do! Great communication and fantastic work. The best thing is that Matt would educate you about cars or their service with enthusiasm. Any question, would be greeted with a detailed response. No rushing and very honest.

2026-04-13T23:39:17.674Z

Best shop to service your BMW in town, great experience and outstanding work! Highly recommended!