2026-07-15T16:57:59.603Z

I went to this shop to help my daughter resolve a dispute regarding repairs to her vehicle. Our concern was that the repairs were completed before she had the opportunity to approve or decline them. In our experience with other repair shops, we've always been given an estimate and asked for approval before any work begins. While I felt the pricing was fair, she simply couldn't afford the repair, which is why knowing the cost beforehand was important.When I asked to see proof that she had authorized the repairs, I was shown an invoice. That wasn't what I had asked for, as I was specifically looking for proof that she had approved the work before it was performed.The interaction then escalated unexpectedly. The employee with face tattoos told me, in what I perceived as an intimidating and threatening manner, to have my daughter wait outside while he "dealt" with me. I found that completely unprofessional. We had only been discussing the issue for about 30 seconds, and I never expected a disagreement to escalate to that point.At that point, I decided to leave because I no longer felt the conversation was productive. As I was already walking out, I was told to leave the property and was trespassed.That was the end of my experience. Based on what I personally experienced, I would encourage others to be cautious if a disagreement arises, as I felt the situation escalated far more quickly than it should have in a customer service settingEdit- i did come in upset rightfully. But did not get hostile, the owner did after I asked any documents that approved the work to be done. And that's when he got hostile, because he could not provide any information, claimed it was righteous because he gave her a good deal. No matter what, work should be approved before being done, and no business owner or employee should should act like that towards anyone even even if they come in upset. If my tone was angry, it's because I was, but your reaction was unhinged and overboard. I don't know if any police report just you trespassing me because you didn't have any answer for issue accept, she should pay because it was a good deal. I don't understand if you use the software to send estimates to accept or deny repairs then why aren't they being used as intended.All this for a tone and my voice, no mean words were said the only words that came out of my mouth were about business .The reason I was there. So definitely did not expect that type of reaction from especially a business owner.And you very well know that we are speaking of this last repair, not the first one. you know the one that my daughter explain to you that she can't afford the remainder.After warranty. So yes you let her make payments. However, afterwards, she told you there was a sound coming from her front passenger side, and you told her to bring it in. She told you what she thought it was from google. And she called me crying, because you had called her and told her, you fixed it and that she owes a thousand dollars. Plus remainder of what she already owed, and you were gonna let her do five hundred dollars every two weeks. That's not feasible for her. And she wasn't able to even have a say so. She even explained to you her financial situation yet.For some reason, you still decided to go ahead with the work without her knowing. And sent the document asking for approval or denying repairs.Same day as she got the phone call from you.And about the officer's statements that is made up. because all he did was trying to mediate and negotiate. , which you denied.All the police officer knows is my word versus yours. I had nice conversations with the police officer and he was very understanding. So I highly doubt he had any statements about me. I think he was fair for both sides it being a civil matter.

2026-05-02T07:16:09.689Z

Matt and the team are excellent at what they do! Great communication and fantastic work. The best thing is that Matt would educate you about cars or their service with enthusiasm. Any question, would be greeted with a detailed response. No rushing and very honest.

2026-04-13T23:39:17.674Z

Best shop to service your BMW in town, great experience and outstanding work! Highly recommended!

2026-04-09T19:19:13.897Z

Terrific workmanship and great staff. Thanks Matt!

2026-04-08T21:39:27.570Z

Spoke to Matt about my 328i 2011. It is going into limp mode. This is a 3-4 year old problem and I went all over town trying to get it figured out, but all just made me pay $200+ and nothing.Matt from Speedhaus took about a week and investigated the root to the problem. They took their time and protected my car from weather damage.Thank, thank, thank you Speedhaus, truly amazing.You guys are a life saver and will continue to go to you guys and give the word out.Once again thank you Speedhaus.Wonderful work, and Great customer service.

2026-03-05T22:44:43.686Z

Extremely disappointed with the customer service at this shop. I attempted to ask specific questions regarding vehicle upgrades, but the staff was incredibly condescending and dismissive. It felt like answering basic questions was a chore rather than part of their job. If you value clear communication and professional expertise, save your time and take your business elsewhere.

2026-01-10T21:11:50.962Z

These guys are hands down the best. James is very knowledgeable, logical, and practical. He will shoot you straight, recommend what makes sense and explain why. All the guys are that way because they are passionate about what they do. I've had my 540 in for repairs and recently an exhaust upgrade. Matt and the team did a fantastic job. Can't recommend this place enough!

2025-12-13T01:06:27.989Z

Got me in right away, did a great job repairing the broken parts. Car runs great again.