Eric Kjelshus Energy Heating and Cooling
2025-02-19T22:18:25.501Z
⚠️ Word of Warning ⚠️Make sure you ask for a quote before agreeing to any work, however small the project, or you could get taken advantage of by this company. My husband and I had a broken GCFI outlet and asked for a technician to come out. We were told there was a $90 assessment fee that includes the trip to the house, assessing the problem and the fee would be applied to the fix. We were told that once the problem was diagnosed, we would get a quote for the whole job.We weren’t given a quote. We were charged over $600 to replace the outlet. I called to question the steep price and was told the $90 fee didn’t apply to assessing the problem and that’s why we were charged an additional $150 diagnostic fee. We were charged $375 for the GCFI replacement part, which is less than $50 at Lowe’s/Home Depot.When questioned, I was told it was because the tech had to go buy the part and then install it, plus, he didn’t have a tool he needed so another tech had to bring it out. We had to pay dearly for the lack of preparedness and lack of transparency in cost.Perhaps the company is better at large jobs, but in the case of our small job, we were told one thing about the fees but charged another.
⚠️ Word of Warning ⚠️Make sure you ask for a quote before agreeing to any work, however small the project, or you could get taken advantage of by this... More