2026-08-13T21:10:29.894Z

I had the opportunity to work with Chris, and I was very impressed with his service. He was professional, friendly, and arrived right on time here in Layton.I asked him to help troubleshoot my evaporative cooler, which had a tricky leak that only occurred when both the cooler and pump were running at the same time. Chris took the time to look into the issue and help get things figured out.I really appreciated his professionalism, knowledge, and reliability. I would definitely recommend Chris to anyone looking for dependable service!

2026-08-13T14:49:32.910Z

Chris and the whole utah mechanical system’s team were great to work with and so professional! They helped me get my restaurants air conditioner and heater running again!

2026-08-12T21:23:42.652Z

2026-08-12T16:50:25.814Z

The Company and their Mechanics are outstanding!They have done an amazing job with our Water Heater Replacement.On time, great Communication system, Job well done!!!100 % Recommended

2026-08-12T16:49:50.625Z

The Company and their Mechanics are outstanding!They have done an amazing job with our Water Heater Replacement.On time, great Communication system, Job well done!!!100 % Recommended

2026-08-11T15:03:49.476Z

Shit jobs on AC, they have to come back and redo the condensation reservoir on all my units. And I had one ac workorder come in and they blew me off “passed my 8 hours”Worthless

2026-08-07T13:23:28.309Z

I reached out to UMS because my friends at The Rainbow Saloon were urgently needing a new pump and pads on one of their roof mount swamp coolers. Even though it’s a steep roof, the owner usually does the repairs, and pads but has had some physical issues this year.I was paying for repairs as a donation to the Rainbow because they do several fundraisers every year and they are one of the biggest financial contributors to Shriners Children's Hospital in Utah, if not the top contributor, so I wanted to help them out as they are selfless and give back to the community more than any other business I know! I had seen UMS on FB groups and was very happy that they scheduled the work for 5:30pm Monday Aug 3rd. Their on boarding video is almost 13 minutes long, on rules, policies etc., it did mention they could be there an hour early or an hour late depending on their current job at 36 seconds to 40 second into the video. I was at the Sara Evans concert after a hard day’s work and was excited that The Rainbow was going to have cool air for the first time in 3 days and they were beyond grateful that I had made arrangements to get it fixed and was paying for it as a donation which I had already mentioned to Emily at UMS. The first red flag was a text 40 minutes after they were supposed to arrive at 5:30. I got a text at 6:19pm telling me the tech was running late. No info on when he may show up so I asked for an estimate of arrival time. They texted "hopefully within an hour." I did comment that with my own business I give Customers a heads up before my scheduled arrival time when I know I'm going to be late, and I give my customers a time slot of when I'll be there.According to Leah at the Rainbow, the tech arrived at 8:40, 3 hrs. & 10 minutes after scheduled arrival time. Was there for 15 minutes and left because the roof was too steep & he was going to have to bring another tech to help him and he had to get approval to modify the roof and install a D ring for safety.I texted Emily that " I told you the roof was steep" and "You’ve really dropped the ball on this one Emily!” on top of that he was 3 hrs past the scheduled appt, and to hours past their service window on the onboarding video!She told me the tech had tried to call me and explain this, even though they had been communicating through text up to this point and I have NO call or message on my phone that I had received a call. She told the tech to wrap up & head out.By this time, I was so frustrated, missed half the concert and said, " Yeah, let me know how much I owe you and I will put the post back on FB. It was an expensive learning lesson!”She said... We would love to help you tomorrow, but 2 things must happen.1- Stop yelling at me over text."It's 10 pm at night and I’m trying to help you and schedule you. I won’t be treated with disrespect like that.2- Provide written authorization to modify roof to allow access. We can come at 11, but I need you to be respectful.”First of all, I didn't yell! Usually done with all caps! Lol.I said, “No thank you!Everything from being so late to not being prepared for a steep roof, I'll get someone else that can do it without modifying the roof like it's been done many times before! I'm done!"I happily paid the $199.00 service fee.I immediately found a 5☆ company that came out the next morning and got it done safely and quickly without modifying the roof and they charged me such a reasonable amount that it made up for the 199.00 service fee I had to pay to UMS! There was later a big apology on their part. Too little, too late!The only one that was rude, disrespectful and unprofessional, was Emily!I don't want anyone to go through what The Rainbow and I had to go through that evening!I certainly don't recommend this company!

2026-08-03T16:15:30.399Z

Chris did excellent job of covering the air conditioning and explaining everything including the member

2026-08-03T09:30:03.876Z

Paid $ for an appointment that was canceled 48 hours before the appointment because it was made in error and now the company is ignoring my request for a refund.

2026-07-31T23:13:23.205Z

Chris worked on my AC he was very knowledgeable and took the time to explain everything he was doing he was very polite and respectful you’ll be lucky if you get him as your service man

2026-07-28T03:05:52.000Z

Overpriced | $1–200 I was referred to Utah Mechanical by my home warranty company, and my experience was extremely disappointing. My home's main sewer line is clogged to the point that the plumbing is unusable. Every time a toilet is flushed or a shower is used, sewage backs up into the downstairs shower. As a result, my family cannot use the bathrooms in our own home and has had to leave the house just to use restroom facilities. I was told by Emily that if I canceled my home warranty claim and paid Utah Mechanical $399 directly, they could come out the same day. However, if I chose to use the home warranty as intended, they would not schedule me until August 5—nine days later. It is hard not to conclude that customers paying out of pocket are prioritized over customers using a home warranty, even during emergency situations. A homeowner without functioning plumbing should not have to choose between paying extra out of pocket or waiting more than a week without basic sanitation. If this is how warranty customers are treated, I do not believe Utah Mechanical should continue participating in home warranty networks. Homeowners expect the same urgency and level of service regardless of how the repair is being paid for. If I had the ability to give them 0 stars I would but I gave them a 1 star because that is the lowest possible choice.

2026-07-28T03:01:36.914Z

Overpriced | $1–200I was referred to Utah Mechanical by my home warranty company, and my experience was extremely disappointing.My home's main sewer line is clogged to the point that the plumbing is unusable. Every time a toilet is flushed or a shower is used, sewage backs up into the downstairs shower. As a result, my family cannot use the bathrooms in our own home and has had to leave the house just to use restroom facilities.I was told by Emily that if I canceled my home warranty claim and paid Utah Mechanical $399 directly, they could come out the same day. However, if I chose to use the home warranty as intended, they would not schedule me until August 5—nine days later.It is hard not to conclude that customers paying out of pocket are prioritized over customers using a home warranty, even during emergency situations. A homeowner without functioning plumbing should not have to choose between paying extra out of pocket or waiting more than a week without basic sanitation.If this is how warranty customers are treated, I do not believe Utah Mechanical should continue participating in home warranty networks. Homeowners expect the same urgency and level of service regardless of how the repair is being paid for.If I had the ability to give them 0 stars I would but I gave them a 1 star because that is the lowest possible choice.

2026-07-23T18:26:57.000Z

Much like Rachel below, this company lacks communication. Hung up three times, emily stated she could not transfer or help me. Was referred here from my home warranty company. Received an email from emily that they will contact me. Followed by an email stating everything is taken care of. To me now calling asking to confirm my appointment - oh, they were waiting for me to contact them. No empathy and then they ghost me. I bet that just wanted my service fee first. Definitely a shady business.

2026-07-23T18:21:23.529Z

Tried to work with them on a home warranty claim. They emailed me stating they would contact me. Then emailed saying everything was set up. The day before my appointment, I call them. They said “well, you never contacted us so the earliest we can do is next week.” Then proceed to ghost. Stay away.

2026-07-22T04:08:23.530Z

My heater had a leak in the expansion tank.They called me back and had a technician cone the same day.Zach came ready with the part and he fixed my heater.If you have a plumbing problem (my current experience) call them. They are absolutely professional!

2026-07-16T04:41:33.642Z

Chris did doing a great job and helping to make ac working and running. He’s good to communicate with and explaining clearly. Definitely will contact with this business again in the future

2026-07-16T03:58:31.000Z

I had sent a claim to our warranty company for our AC the warranty company messed up our appointment so UMC hadn't received our order but Emily was so sweet and was able to squeeze us in last minute. Matt was our technician he was very professional super nice and very knowledgeable. Our AC is 23 years old and definitely needs to be replaced but he was able to help us with a temporary fix until we could afford purchasing a new unite. The quote we were provided was very reasonably priced and was the lowest quote we've gotten. I highly recommend this company

2026-07-16T01:44:25.982Z

The communication between me and Emily as well as the mechanics was outstanding. The issue was resolved in a very timely manner. Kyler was very respectful of home and pets and children. Knowledgeable and got the issue resolved. Took them up on another service "motor blower deep clean" the tech Nate also was so kind respectful and thorough. Leaves no mess. Prices were the fairest in the land 😄

2026-07-15T22:51:43.766Z

Chris did a great job

2026-07-14T19:58:34.561Z

Called a different hvac company who will remain unnamed. They said we were headed for an entire new system, 15 grand we were not in a position to cover. We called Utah Mechanical and Zach was out the next morning, found the problem very quickly and got us back up and running. There were no sales tactics or pushy pitches, he told us what was wrong, when we're probably going to actually need a new system, and gave us some service tips. A+ job here. I won't be calling anyone else.