Utah Mechanical Systems
2026-05-07T18:57:53.895Z
If you work with UMHA, proceed with caution! ⚠️ I had a very disappointing experience with Utah Mechanical Heating and Air Conditioning through my home warranty claim.The technician initially misdiagnosed my water heater issue and incorrectly stated that the failed internal part could not be replaced and that the entire water heater needed replacement. After days without updates, I contacted Rheem myself and learned the part was actually under warranty and had apparently been declined on my behalf.When the technician finally returned to install the part, he improperly restored water pressure to my manifold plumbing system, causing the manifold to burst. There were no prior leaks or issues before the repair visit. Instead of taking responsibility, I was told it was a “pre-existing condition,” my water was shut off, and the technician left without resolving the damage.A second licensed plumber later confirmed the damage was caused during the original repair and documented this accordingly. I was left without water for over 58 hours and still had to pay $350 out of pocket for repairs caused by their work.Mistakes can happen, but the lack of accountability, poor communication, misinformation, and refusal to take responsibility made this experience extremely frustrating. I would strongly encourage others to proceed with caution.
If you work with UMHA, proceed with caution! ⚠️ I had a very disappointing experience with Utah Mechanical Heating and Air Conditioning through my hom... More