What our clients say about us
5.00
203 reviews
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AI Summary
Customers consistently praise the service for its promptness, professionalism, and effective communication, especially in urgent situations like flooding and water damage. The team is commended for their thorough work, honesty, and customer-focused approach, with many customers indicating a high level of satisfaction and a willingness to recommend the service. No notable cons were mentioned in the reviews.
5
Highly recommend Express Restoration. They were honest, fair and helped us repair water damage that became evident during the massive rains of the pas... More
Highly recommend Express Restoration. They were honest, fair and helped us repair water damage that became evident during the massive rains of the past two months. Bob was quick to answer all our questions and also very helpful providing advice on how to save money since our repair was not covered by insurance. Great owner and company to deal with. Thank you for helping during a stressful situation. Less
5
When water started pouring out of my recessed lights in my LRm in late February, I had no idea what was happening. I ran to my neighbor's house and he... More
When water started pouring out of my recessed lights in my LRm in late February, I had no idea what was happening. I ran to my neighbor's house and he came to turn off the main water valve. I had ceiling sprinklers and the pipe in the attic that supplied the water cracked during the freeze flooding my house. A friend found Express Restoration on Google who advertised 24/7 which is exactly what we needed because it was already 6:00 PM! They arrived within 45 min with very large drying fans and some that pulled the water out of the area rugs all over the house. Bob and his "Kids" as he called the young men who worked with him were so friendly and reassuring and said they would do everything they could to get things back to normal as quickly as possible. He called his contractor, Walter, who came right away. He also reassured me they were there to work for me. They worked with my insurance agent very well. Although I had to move out for a few weeks because they packed up everything and stored it in their warehouse, I was comfortable in a hotel suite 5 min. away so I was able to check on the progress of the repairs every day. Bob's packers and mover were so delightful! I still find myself laughing as I recall the time they spent with me in my home. They were very precise in labeling and packing the many boxes having taken pictures before they packed the items. I could not have found a more professional and personable company to take care of this water damage. Less
5
Bob was amazingly helpful in a stressful situation. He provided advice and solutions that allowed us to make great decisions in the long run. For an... More
Bob was amazingly helpful in a stressful situation. He provided advice and solutions that allowed us to make great decisions in the long run. For any water damage, I would highly recommend Express Restoration! Less
5
I had a small leak that turned out to be a big problem. Bob came to my house quickly to address the situation and promptly began work on my project. A... More
I had a small leak that turned out to be a big problem. Bob came to my house quickly to address the situation and promptly began work on my project. Aside from being very attentive, what set them apart from others was how well they worked with my insurance company to get my master closet repaired. I am thankful to Bob and his team for working efficiently and for always addressing my concerns with care. Less
5
I highly recommend Bob and his team. After a kitchen flood and almost a full house remodel I can say, they went above and beyond to help us! When you’... More
I highly recommend Bob and his team. After a kitchen flood and almost a full house remodel I can say, they went above and beyond to help us! When you’re thrown into a situation of displacement, it’s was comforting having support through the entire process from move out to move back in. They took great care of all of our belongs like they were their own. They even helped me work with insurance to make sure appropriate funds were paid out. Hopefully I don’t need them again, but if I do they’ll be the first one to call. Less
5
Called Bob and told him my storm shelter was flooded. Within 5 minutes he had the situation under control and helped me find an extremely cost effecti... More
Called Bob and told him my storm shelter was flooded. Within 5 minutes he had the situation under control and helped me find an extremely cost effective solution. Saved me hundreds of dollars and hours of head aches. On top of all the call was professional yet felt like I was talking to a friend. These guys are the real deal and I cannot recommend them enough. Any future service I need I already know I'm coming back Less
5
The whole team is amazing. We had a flood at a business and Bob got there within 30 mins. He helped me with everything. He stayed with me until his te... More
The whole team is amazing. We had a flood at a business and Bob got there within 30 mins. He helped me with everything. He stayed with me until his team arrived to set things up to help us dry out the flooded areas. Awesome place! Less
5
Bob and his team are a terrific go to for any emergency. Call immediately. Incredibly helpful, honest, and pleasant.