Bobby's Tree Service
2022-10-06T17:56:49.760Z
This crew was truly amazing. From the initial contact through completion, this was a very pleasant experience, and I'd HIGHLY recommend them. They were very responsive, very competitive in pricing, and did great quality work.Initial Contact: I was able to contact them to setup a survey and estimate on-site within a few days. Tony was great and very informative and was able to estimate a price directly on-site. He was very upfront about the longer lead times as a result of a backlog of work, but assured me they could complete the work. Both of my trees were directly behind my back property fence on a steep decline, which was behind a fence with only a 3-4ft gate opening. I had some worry that being too close to the fence might be an issue, but he reassured me it was not.Contracting the work: All I had to do was sign and send the estimate document over to commit. The document was very clear in explaining any cancellation terms and expectations. They provided proof of insurance upon my request as well.Scheduling: They contacted me the day before to let me know they could come out the very next day. Once I confirmed, they were on-site the next day around 8:30am as estimated in the call.On-site work: The equipment they brought was quite large, but was able to collapse to fit in my fence door. Unfortunately, my fence door has a lip that made it just a tad bit to small, but the tree crew was able to remove the fence door to allow enough room to get through. My lawn was quite wet, and I had aerated the weekend before their arrival, so the equipment did make some tracks, and picked up grass, but they had someone already at work to re-fluff, rake, and repair as much as possible. This was definitely above and beyond in my opinion. Tony was also transparent about this during the estimate, but let's face it, a damaged yard is much better than a broken roof, right?They made quick work of the trees once the equipment was in place. They were able to cut down the tree in pieces from the top down and dropped it over the hill (which was in our agreement as I did not need any clean-up due to the nature of my back property). Other than very faint signs of track in the yard, the top of my crab apple tree, and the two missing trees, you'd never know they were there. They did a really great job cleaning up their mess, repairing all that they could from the tracks of the equipment, and reinstalling the fence door.Overall, A+. I can definitely sleep more soundly knowing that giant Pine Tree (which was leaning towards my home) is not coming down during a minor windstorm.Thanks again Tony and crew!