Customers generally have a highly positive experience with the service, praising the professionalism, thoroughness, and knowledge of the staff, particularly highlighting their detailed and transparent estimation process with the use of helpful software tools. However, there is a notable negative experience regarding poor communication and time management, as one customer felt undervalued and frustrated by the service received during their estimate appointment. Overall, the company appears to be well-regarded for its customer service and quality work.
5
May 06, 2025
The in-home estimate process was fantastic!! The interactive discussion and design process creates a great first draft for a solid baseline estimate....
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The in-home estimate process was fantastic!! The interactive discussion and design process creates a great first draft for a solid baseline estimate. The process also creates a great initial visual for clients to further discuss and adjust as needed...and helps prevent oversights. This saves weeks of back and forth and produces excellent clarity...AWESOME!
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5
Apr 30, 2025
Seat at Northern Craft is not only extremely professional but will over deliver with the best quality bathrooms that will blow you away. Can’t recomme...
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Seat at Northern Craft is not only extremely professional but will over deliver with the best quality bathrooms that will blow you away. Can’t recommend them enough, you won’t be disappointed.
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5
Apr 26, 2025
Sean came out today to give my husband and I an estimate for our bathroom! He was highly knowledgeable and went above and beyond any expectations we h...
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Sean came out today to give my husband and I an estimate for our bathroom! He was highly knowledgeable and went above and beyond any expectations we had! We would highly recommend NorthernCraft for any renovations needs!
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5
Apr 24, 2025
Sean was very professional, detail oriented, and up front on all aspects of the design for my new bathroom. He spent a tremendous amount of time and a...
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Sean was very professional, detail oriented, and up front on all aspects of the design for my new bathroom. He spent a tremendous amount of time and answered all my questions. Couldn’t be happier.
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5
Apr 07, 2025
We contracted with Northern Craft for a bathroom remodel that included redesigning an adjoining room and linen closet for more bathroom space. Bruce, ...
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We contracted with Northern Craft for a bathroom remodel that included redesigning an adjoining room and linen closet for more bathroom space. Bruce, Sean, and David were great to work with and we are ecstatic. They were communicative and walked us through each step. They were here daily and worked incredibly clean considering the project.100% would work with them again.
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5
Mar 28, 2025
Bruce gave us an Honest, Detailed estimate, on site, no pushy sales tactics or upsells. Bruce investigated the issue, explained the step by step proce...
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Bruce gave us an Honest, Detailed estimate, on site, no pushy sales tactics or upsells. Bruce investigated the issue, explained the step by step process to fix it correctly, and answer all of our questions. He was informative, and his pricing was fair. More importantly, Bruce's estimate was detailed. I was looking for someone to give me an honest, accurate estimate that included a breakdown of the type, quantity and cost of materials, labor, inspections and permits, a project time line, and indicated where they may encounter a change order. Bruce provides all of that in a written estimate. It was truly a breath of fresh air! We are looking forward to working with Northern Craft Construction.
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5
Mar 28, 2025
We had a great experience working with Bruce during the estimate process for our kitchen addition and renovation. He was extremely knowledgeable in hi...
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We had a great experience working with Bruce during the estimate process for our kitchen addition and renovation. He was extremely knowledgeable in his craft and took the time to explain every detail of the project, making sure we fully understood the process from start to finish. Bruce was very easygoing and understanding, which made us feel comfortable discussing our ideas and concerns.One of the standout aspects of working with him was the computer software he used—it really helped us visualize exactly how the finished space would look, which made decision-making much easier. He was also very willing to work with us on our budget, helping us explore different options to make the project both feasible and high-quality. Overall, we highly recommend Bruce for his expertise, patience, and professionalism!
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5
Mar 06, 2025
Working with Bruce and his team has been a great experience. My husband and I have worked with different contractors in the past. Bruce’s commitment t...
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Working with Bruce and his team has been a great experience. My husband and I have worked with different contractors in the past. Bruce’s commitment to satisfaction and upscale, professional work is unmatched. He is very thorough from the initial consultation about expectations and how he works with you. He wants you to have a positive experience and a product that satisfies your wants and needs. His team was overall efficient and professional in their responsiveness and work. I highly recommend working with Bruce, especially for larger scale projects.
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