2026-04-03T14:54:50.365Z

I had a very disappointing experience with this shop’s gunsmithing service and would not recommend it to others.I originally brought in my AR due to failure-to-feed issues and failure to lock back. Based on my own assessment, I suspected the rifle might be short stroking, but I wanted a professional diagnosis, which is why I brought it in. I also requested that an optic be installed and zeroed.After about a week, I was told the issue was related to the bolt. There was no documentation, test data, or video provided, just a verbal explanation through the phone and in-person. When I picked up the rifle, not only did I question the diagnosis, but the optic I asked to have installed and zeroed had actually been removed instead.I then took the rifle to the range and conducted my own testing. I swapped out the entire bolt carrier group (BCG) and still experienced the same malfunctions. To further confirm, I placed the supposedly “faulty” BCG into two different ARs, ran multiple rounds through each, and experienced zero issues.At that point, I was confident the problem was not the bolt or BCG. I also consulted multiple individuals at the range, including someone with a small arms repair background. Across five different opinions and hands-on testing, the consistent conclusion was that the issue pointed to the gas system.I returned to the shop, explained all of this, and gave them another opportunity to reassess the rifle and complete the original request. Time rolls by, I receive a phone call and I was told that they had also swapped BCGs and were not experiencing any issues, which directly conflicted with repeated testing results.After picking up the rifle again, I went back to the range and tested it with yet another BCG. Same malfunctions. Despite this, I was given the same incorrect diagnosis, the optic was still not installed or zeroed, and I was charged again.At this point, I lost confidence in their gunsmithing capabilities. The lack of proper diagnostics, no proof or documentation of their testing and failure to complete requested work, make this experience unacceptable.This experience was a reminder that just because a shop offers gunsmithing services doesn’t mean you’re getting someone with the expertise to properly diagnose and fix the issue. I would strongly recommend looking elsewhere for competent and reliable gunsmithing work.

2026-04-02T19:44:56.281Z

It was a pleasure working with you.

2026-03-30T23:13:59.794Z

Knowledgeable, nice, and supportive staff made my experience wonderful. I bought a rifle for my 84 year old mother to start her bucket list item of going shooting. Thank you everyone.

2026-03-23T16:53:30.492Z

My go to store. Treats veterans well with a good discount on essentially all items in store. They charge a 2% fee when you use card so factor that in, but generally I can get close to online pricing on a lot of things with the discount. Transfer fees are higher than normal at $40 but they cut it in half to $20 for veterans and the like, which makes it reasonable. Ammo prices are higher than what you will find online but occasionally they have a decent deal where they toss in an ammo can or something. Pretty much any gun store trying to make a profit is going to have these issues in the current economic reality though. The reason I keep going here is the staff. They are very helpful and kind to me, my wife and child. They don't try and push a sale and have always given sincere advice, even of that advice was to buy something elsewhere. I try and support as much as I reasonably can because this store is a great community resource.

2026-03-20T15:54:09.091Z

Great experience. They were very patient, friendly and knowledgeable. We left with 2 new additions to the family.

2026-03-20T10:26:08.828Z

Purchased a gun at an auction and the auction company dropped them off here. My first employee interaction was with an individual that had no training to run the computer, he passed me off to another. The next employee also had limited skills , finally after 1 hour the paperwork was completed , after he called a individual to find a specific screen as he talked himself through the screens, and they transferred the guns , or so I thought to my FFL . That was a Sunday, they finally arrived within 10 minutes of my Hagerstown FFL closing on Thursday . Apparently from Martinsburg to Hagerstown they shipped it ( insured for only $100, and they gave me no instructions that i could have increased that amount) it took 4 days . HORRIBLE CUSTOMER SERVICE. Instead of calling my FFL who would have picked them up and driven them to Hagerstown, they unbelievably shipped them. Green Monstha used USPS ,( not Fedex or UPS) to make matters worse they would not give me the tracking numbers. I paid for the transfer but the company refused to give me the tracking numbers!! That was beyond ridiculous. The gentlemen simply said he could see the screen but could only tell me the projected delivery date. I asked to talk to someone else he said no one was available. Finally they called back after 2 hours and gave me the numbers, after i called the auction company to complain. The route was Martinsburg to Harrisburg to Baltimore to Hagerstown- I am sure they will say they had no idea but WHY ship them? I rarely if ever give a 1 star, but I have to be honest. The ATF should review the employee training and this management team. If you have read this at least you have more knowledge than I had. I will never do business with this company ever again and if I use that auction house I will have them sent to a different FFL. Please don't go through what I did. Good luck there are far better choices in Martinsburg. Read the negative reviews and choose. I am sure the owner will respond but that does nothing and the business has not improved.

2026-03-18T22:08:51.014Z

Bought a $200 Benchmade knife not realizing I received the wrong knife until a few days later. I attempted to return/exchange the knife for the correct one that I actually wanted, but unfortunately they have a “strict no return policy” which is highly unfortunate. I’m not blaming them for the mix up as to which knife I received vs which knife I truly wanted because I could have misspoke but it’s sad they can’t fix this issue.

2026-03-05T22:07:57.109Z

the short lady is the rudest person i’ve ever met! worst experience ever with a gun broker.

2026-03-02T01:23:29.709Z

I recently purchased a product here and it was an excellent experience. I had been the store previously a couple times but only to do some pre-shopping and to sample the inventory. Every time I was there I found the staff to be friendly, knowledgeable and professional. It was a major reason that I chose to purchase something there. The customer service is excellent and the prices are very competitive. I will definitely be returning for future purchases.

2026-02-25T15:38:58.091Z

Very friendly environment, and super quick process.

2026-02-25T15:08:03.487Z

Great folks to work wife.

2026-02-24T20:07:25.918Z

Excellent business! Top notch customer service!

2026-02-23T23:59:02.464Z

Always friendly, knowledgeable and eager to assist with whatever you may be looking for! Check them out!

2026-02-21T21:57:18.324Z

Extremely friendly and knowledgeable staff. Nice selection of firearms as well as accessories.

2026-02-18T20:01:50.457Z

Very friendly staff and eager to help. Law Enforcement friendly as well.

2026-02-15T05:50:30.264Z

So far, Green Monstah is the best gun store I've been to in this area. The staff are cool and they have a great selection of firearms, ammo, suppressors, and accessories. The prices are fair too.

2026-02-13T22:02:13.490Z

What a great gun shop! I will be back for sure!

2026-01-26T19:00:30.729Z

Update 2/Response 1/26/26 - my reply to owner, Richie.- You did not “hold” a gun for 3.5 months, you had a gun I wanted on order, you offered to “hold” it but requested I pay it in full and also I purchased 3 other handguns the same day that were in stock. One you offered me a $25 discount which was actually not applied at checkout but I did not notice it until later and was not worried about it.- Associate helping me when I attempted to exchange the $25 part said he spoke with owner, Richie and said the policy was in stone and even after expressing that I would take my business elsewhere he made no attempts to resolve or get Richie the owner involved. Receipts state “no-return policy” not anything about exchange and this was 25 days after the purchase date so less than 30 days if it really matters.- If my business is truly appreciated and valued, I’m sure the owner, Richie could have contacted me (you have my info)- 1/1/26 was the date I picked up handgun that was paid for and was held until 1/1/26. Also the date I was looking to exchange the $25 part for a $50 part and was also looking at buying a $1100 gun (told associate)- 12/6/25 the date I purchased the $25 part which I had already purchased earlier in 2025 from this store for a gun that I also purchased at this store- 10/21/25 was the date I paid for a gun in full that this store did not have in stock but had one on orderUPDATED REVIEW 1/2026So I’ve been doing business with Green Monstah for a year now and as of today and this review I will probably find somewhere else to do business with. I see on my receipt they have a no-refund policy but I bought a part and wanted to exchange it for something else today but nope, told NO returns or exchanges period. It was a $25 part and I had already bought a similar part from them earlier for a handgun I also bought from them earlier and I’ve spent thousands over last 12 months, talk their shop up to others and this is how I’m treated, appreciated as a customer! The owner would not even come out and personally tell me or even talk through it and she had one of the counter people helping me tell me. Worst part is, she, the owner has exchanged parts for me before, more than 2 times that I can remember.Original Review: Excellent experience! I have been trying to find a gun store since moving to WV and well… I found it! Brandon and the team there won me over. I especially liked that most all accessories I had planned to buy to go with my new Glock they had in stock and installed it all while I wrapped up payment and paperwork. Highly recommend

2026-01-10T21:58:19.937Z

Worst customer service experience ever. They’re rude in person and worse on the phone. Shop elsewhere is all I can recommend.

2026-01-08T17:15:54.726Z

Friendly knowledgeable staff and great selection