Soft Touch Dental
2026-05-01T19:28:43.942Z
Beware of this office if you are an aware, educated and informed patient. I have worn gold crowns for many years. When my long-time dentist retired from dental insurance and went to cash only, I looked for a dentist who accepted my new retirement coverage HMO plan.This woman, Azita Rayet DDS, owns Soft Touch Dental. Name is very appropriate. She thought I was a soft touch. Google the phrase: "a pushover or easily taken advantage of. Easy mark/target. Someone easy to deceive or manipulate."I ordered two high noble gold crowns at this office. When I was told to pay the $700 upcharge for them over and above the insurance allowance for them, I asked Celso, Rayet's assistant if they would be high noble gold crowns as my other crowns are. He assured me they would be.When I came in to get them placed in my mouth, I asked to look at them first. They looked to be almost all silver. When I questioned the makeup of these crowns, Rayet tried to assure me they were gold.I then asked for the composition. Celso, after supposedly calling the lab, came back with 25% gold, 40% Palladium, 20% silver and 15% of some unknown material that they flatly refuse to disclose to this day what this is. Could be alluminum, lead, cadmium -- the latter being especially concerning. Who knows?After I had the nerve to ask what was being put in my mouth, Rayet says, "Well, do you want 40% gold?" This was while I'm in her chair with two raw, bleeding gaping holes in my mouth. She knew true high noble gold crowns contain at least 40% to 92% gold.At this point, she had already screwed up with the fittings on a prior visit and the crowns were sent back to the lab. After going through these rounds of painful shots a second time, I didn't trust her sending them back a second time and giving me the correct makeup for high noble gold crowns that should have been done in the first place.I even tried to give this woman the benefit of the doubt while in the chair, telling her that I blamed the lab, not her, for the sparse gold content.She grinned and nodded, knowing she's the one that ordered the materials for these "gold crowns." How naive was I, giving her the benefit of the doubt?She then offerred, apparently because she was caught and maybe out of consciousness of guilt, to refund me the pathetic gold portion of my crowns. I accepted, even though I am now stuck with 2 ersatz gold crowns that are still painful to this day and that I will have to replace out of concern for my health because of the unknown material used.I then receive a letter from Rayet, dated the same day of this awful visit, dismissing me as a patient! What nerve! I wouldn't come back here again after this attempted deception.If you are a patient here, you are expected to open wide and not question anything put in your mouth!On top of her dismissal letter, she wanted me to pay $50 for a copy of my dental records and xrays to be sent to another dentist!Upon reporting that to Cigna, my dental insurer, they immediately called Rayet's office to tell her that fee was not allowed, as those records were paid for and belong to me! What greed!In conclusion, I will find an honest and transparent dentist to remove and replace these low grade crowns with high quality materials that I deserve as a patient.Would not recommend this dentist at all!