2025-09-14T15:24:57.015Z

VKB - because our project manager won’t follow through or fix damage that we reported weeks ago, I am posting this negative review in hopes it will actually get someone’s attention at the office.VKB completed a bathroom renovation for us 8 weeks ago. The finished product was good, but not great - 3 stars. But the real problem was with management, communication, and customer service.Customer service I would rate 1/5 stars. Through our project, we went days without hot water, electricity, and damaged water filtration equipment because of contractor errors. Our project manager would randomly go unresponsive for multiple days and I would have to call the office to get a call back. We would never know if someone would be in our house or not, including weekends. Contractors showed up unpredictably, without communication or notice. I hired multiple outside contractors to consult and remedy issues VKB caused (and pay additionally out of pocket).Our front lawn was filled with trash for the majority of the project. Neighbors always complaining and VKB was in no rush to work with us to clear it. Our entire neighborhood watched this Reno play out publicly.Sales walked us through the process by assessing our bathroom. We were sold a ventilation fan for a vent that didn’t exist. Sales didn’t notice this fact when visiting our home. We had to argue the up charge for ventilation install. We were charged post-contract for replumbing on toilets that were wall mounted - sales didn’t see the mounting initially and verbally confirmed “it’s not a problem” after I reminded them a second time at signing. It was a problem for our contractors and we had to argue cost over it again weeks after the contract was complete. Sales and project manager need to work together before price is confirmed.Walk in shower tile has uneven tiling, grout popping out and over onto tiles, and cracking in the corners just weeks after completion. I was told that this was deliberate to make the aesthetic look “rustic”, because that’s what customers like and with our tile selection, it looks better like this. This gaslighting technique and avoidance of accountability is completely unprofessional and offends my intelligence as a consumer.Currently, our cabinet door is coming off the hinges because of a manufacturer error - 3 weeks ago VKB came out and told me they would have it fixed in 1-2 business days. 3 weeks later and I still haven’t heard anything.I hope VKB can make this right, but I have limited optimism given the way me and my family have been treated by management.The best part of VKB are their contractors - not necessarily based on skill, but kindness. Truly nice, respectful, and pleasant people to be around while they worked in my home. When problems arose, it was obvious they were also annoyed with our project manager, because of the lack of communication.I do not recommend this company and will not call them again for future projects.

2025-09-06T09:21:57.067Z

2025-08-07T18:48:47.424Z

I’m incredibly disappointed with my experience with VKB Kitchen & Bath and feel compelled to warn others. This isn’t just a case of poor customer service—it's about negligence, blame-shifting, and a complete lack of accountability. While they did a great job with the kitchen, I would not recommend them for customer service nor place any weight in their warranty.VKB during the construction did extensive electrical work that included the movement of a thermostat. They incorrectly wired and installed a thermostat during a summer renovation. Months later, while we were away on vacation in January, the error caused our home’s heating system to fail. The indoor temperature dropped to low 30°Fs, freezing pipes to which caused them to burst and causing over $15,000 in water damage when the basement flooded. VKB insisted that pipes along the exterior walls of the house can't freeze at that temperature and it must be my fault.When I contacted VKB, their initial response was vague. But once I filed an insurance claim—something I had no choice but to do—they turned around and blamed me, saying I should’ve called them in the middle of the night instead of contacting my insurance. I asked that VKB cover my insurance deductible and after that, they completely ghosted me: no returned calls, no replies to emails, nothing. I had been speaking to Will and Sharon who deflected blame to me. I asked to speak with the owner or a supervisor and it was then I was blocked.To summarize: VKB made a serious mistake, a mistake that caused catastrophic damage to my home. Rather than take responsibility, they deflected blame and vanished. I cannot in good conscience recommend this company to anyone. If you're looking for professionals who stand behind their work—look elsewhere.

2025-04-04T02:07:08.373Z

We are very pleased with VKB’s work.We hired them to design and build a bathroom addition to our house. We wanted to add a bathroom that would be attached to our bedroom, but as there was no existing space within the house, we needed an addition.The process with VKB was smooth, and the result was a beautiful bathroom of high quality construction. From the beginning, everyone we worked with on the project—Salome, Sean, Will, Ghafar—was very good at listening. We knew what we wanted for the most part, and they were able to provide it. And whenever we would get to a point where we didn’t quite know, they would provide suggestions and walk through the pros and cons with us.Ghafar led the construction on a daily basis and was extremely friendly and easy to talk to. He is highly skilled and obviously took great pride in his work.We love our new bathroom and would hire VKB again.

2025-03-15T15:54:20.980Z

Very satisfied !! Great company to work with !!

2025-03-05T20:09:22.654Z

We had a great experience with VKB Columbia. Salome put together an amazing design and worked with Ted and his team made it a reality. I love my new kitchen! Everyone I worked with was professional and I was updated every step of the way. There were delays, which is to be expected (it's in the contract), but it was worth the wait. I recommend VKB and am looking forward to working with them on our next project!

2025-02-27T22:22:41.580Z

Ted and Josue worked on our main bathroom remodel and we have zero complaints.Both had great communication and problem solving. The job was completed right on time and exceeded expectations.Sean was also very easy to work with regarding the design and choosing materials.We’ll be sure to go to VKB for any future projects.

2025-02-27T01:57:20.427Z

This is not a serious company. We signed a contract with these guys in November and its being 3 months not a single thing has been done. They have charged our line of credit the bank gave us up to the tune of 108,000. As I am typing this review, not a single thing has been done. They ordered a few cabinets and they just keep using "permit" as an excuse. All they care about is taking money from you and not a single thing being done. These guys are not a serious company. I'm not sure how folks even give them good reviews. They are the most ridiculous company I have dealt with since I've been in this country. Nobody should go through the headaches I'm going through for these guys to fulfill their part of a contract. What a scamming companyUpdate 02/26/25. One of the VKB guys replied to my previous review that I had the wrong company, no I don't have the wrong company, check your Columbia branch, we had a conf call last month with Paul Panah one of the owners and Mr. Sean , our designer/sales person. And the Paul guy running his mouth that they will get on track and get things done. Not a single thing has been done even after the conference call. Yeah, you guys are scammers. I regret ever doing any business with you guys

2025-02-24T00:55:45.902Z

We hired VKB Kitchen & Bath for our Bathroom remodelling recently. Designer Nadia helped us to come up with a design based on our needs and budget. The Project manager Will and the workers that came through have been very professional, detail oriented and communicative. Project was completed ahead of schedule and we are very happy with the overall work. Our Bathroom looks beautiful, amazing and very functional!!

2025-02-03T19:42:29.390Z

We recently had our bathroom renovated, and we couldn't be happier with the results! The team was fantastic from start to finish. Neftali, the crew leader, was super communicative, friendly, and really knew his stuff—he made sure everything was done to perfection. Salome helped us design the bathroom exactly the way we envisioned it in our price range, and her expertise really made a difference in creating a space that feels both beautiful and functional. Edwin, the Project Manager, kept everything running smoothly, and whenever we had any concerns or questions, they were resolved quickly and easily. The entire team was professional, efficient, and a pleasure to work with. We’re thrilled with how our bathroom turned out and highly recommend this team for anyone looking to renovate!

2025-01-24T16:57:54.214Z

Had a great experience with VKB. They helped keep my bathroom remodel in budget and they came up with some unique layouts that no other company suggested. Everything went smoothly with my bathroom remodel, even when hidden issues came up everything was resolved. Calvin and Will were always responsive and helpful. VKB came recommended from a neighbor and I would highly recommend to anyone.

2025-01-10T16:41:55.799Z

We met and signed with VKB Kitchen and Bath, MD for kitchen reno in 2/2024. 30% of total cost paid on 2/27/2024. We ordered our own appliances and specs given expeditiously so that our custom cabinets which take 3 months. Renovation start day was May 21st. We called the designer (Mr. J) close to the start date and did not hear anything. On June 2nd we learned that the designer no longer worked with the company (VKB) however still oversees project. Project manager (PM) was not aware of cabinets timeline. This delayed start date to 7/15/24. We asked about inspection during the design process and were told it delays project. We paid another 30% on the start date 7/15. We requested building permits and inspections. VKB did not submit appropriate docs on time. We did the leg work. Building and plumbing all failed at least once. Our cabinets took over our garage space for months (Delivered Aug 20 and finally installed Oct 11). With cabinets installed come to find out that our appliances will not fit because of incompetence and poor designer input who had all our appliances specs since 3/2024. They are declining to use the backsplash material agreed upon. We called our credit card company and learned that all credit lines were maxed/depleted prior to stated job without our authorization. Payment plan was 30% down, 30% at job start, 30% with countertops down and 10% at substantial completion. VKB as of Nov 5 had >100% of the cost and they owe us money from change orders and materials we procured to expedite the project. Complaint filed with the bank regarding fraudulent transactions. VKB emailed that our project is on hold because of our complaint. Addendum 1/10/25 1st VKB blamed the size of our kitchen or luxury appliances which I'm sure VKB has designed numerous custom kitchen cabinets with Subzero refrigerator 48 inches, Wolf double oven, range with hood and Cove dishwasher. Apparently, the appliances have not shrunk or enlarged in size since manufacturing, shipment or delivery. It was also brought to our attention by an Associate Kitchen & Bath Designer that a physical body cannot stand in front of the refrigerator or oven due to lack of space due to poor design this is a safety concern in maneuverability in the kitchen. This is simply very poor design on VKB’s part. It should have been common courtesy and professionalism on VKBs part to have reached out to its customers by informing them that the designer had left the company and that they were still on track with honoring and executing their obligation to the terms of the contract agreement in a professional and timely manner. VKB is now trying to say that there might have been some hiccups in the design but where does the responsibility lie with this level of incompetence, no we are not substantially complete. We have had to deal with this level of incompetence for now six months, we need a competent professional contractor to help get us out of this mess that's been going on for six months without a kitchen with custom cabinets that took 3 months to ship. This level of incompetence is just not acceptable anymore and VKB should be held accountable to a high standard. Correctly stated we entered an agreement with VKB on Feb 27th for our kitchen remodeling and they extended an invitation to collaborate and resolve this issue on Nov 19th but due to multiple experiences and displays of incompetence we have no confidence or trust that VKB will complete their work to professional standards thus we’re left with no options but to correct these actions applicable under Maryland State laws. VKB has been reported to the Better Business Bureau and as of January 2025 VKB has 4 Maryland Home Improvement Commission (MHIC) filed complaints in 2024, 3 open and 1 closed. 7 MHIC complaints since 2020. You don’t have to take my word, please call MHIC @ 410-230-6231 and provide VKB Kitchen and Bath, Columbia, MD MHIC license # 109265. Please do your research.

2025-01-06T11:13:12.094Z

Project manager Will done great job with he's team , Amazing work very professional service . Thank you guys

2024-12-30T17:04:23.025Z

I have recently had my kitchen renovated by VKB and I must say that everyone involved has done an amazing job!!!

2024-12-29T22:49:07.916Z

Working with VKB was a delight from start to finish. Their team's expertise and creativity breathed new life into my outdated bathroom. The end result? A luxurious oasis that exceeds my wildest dreams. Highly recommend!

2024-12-29T00:58:27.974Z

From design to construction to finishing touches, VKB did an outstanding job on our primary bathroom. Calvin listened to our "vision" and added his own special touches (VKB has a wide selection of fixtures and finish options). Carlos and David worked very hard to create a pristine space; they always asked questions when appropriate and were careful to clean up each evening. The project was managed by Will, who communicated quite well with us - giving us frequent updates - and the VKB team during the entire process. We are VERY pleased with our new bathroom!!

2024-12-27T21:29:28.870Z

If you're looking for a reliable and talented team for your home renovation, VKB Kitchen and Bath is the way to go. They remodeled our bathroom, and the entire process was seamless. Calvin the designer, and Will, the project manager, were a pleasure to work with. The quality of work is excellent, and we are so happy with our new bathroom!

2024-12-27T20:03:22.831Z

I can't say enough good things about VKB Kitchen and Bath! They recently completed a basement remodel for us, and the results are beyond our expectations. The designer Nadia and project manager Will were a fantastic team. They were communicative, organized, and made sure every detail was perfect. We are thrilled with our new space and highly recommend VKB!

2024-12-26T15:59:05.709Z

We engaged VKB Kitchen & Bath on a large project to renovate three 35 year old bathrooms - 2 full baths and a half bath. We are very very happy with the results (see photos.) The half bath was just an update but the two full baths involved some structural changes - moving a toilet in the hall bath and redoing all the shelving and doors in the hall bath linen closet, and replacing a late 1980's platform tub with a soaking tub and expanding the shower footprint in the primary bathroom. Both full baths were pretty much demolished to the studs and rebuilt. VKB was very flexible as we initiated a couple of change orders. We also had to pivot when there was a supply chain issue with the shower tile we had selected. Severe flooding in Spain had significantly impacted delivery dates. VKB worked very hard to source our newly selected tile and they were able to obtain it without negatively impacting the overall schedule. VKB demonstrated exceptional customer service in addressing every concern- we were pretty tough with high expectations. VKB delivered!

2024-12-23T05:30:25.429Z