ACE Tree Service (Birmingham)
2026-04-24T03:57:07.812Z
Update: Two neighbors requested recommendations for tree service after seeing ours trees removed. We now make sure to let our neighborhood know to skip ACE.Pretty disappointed in the customer service experience with ACE. They messed up our scheduling and told us between 9-11 AM. When we called at 10:30 AM, they said they would be there around 1 PM. They claimed they had a note showing we agreed to an afternoon time. This was inaccurate and it appears they got our quote time mixed up with the actual service scheduled time. We remember when we scheduled they stated is afternoon still fine like the quote was and we said no. That’s when they told us 9-11 AM for the service date. So after we took off work, we find out they still put us down for the afternoon. So we essentially had to burn through a whole day taking off work, missing meetings that we had moved to the afternoon so that we wouldn’t miss them, looking silly to our boss, etc. All without even apologizing to us. Although the work performed was done professionally, their office communication could be vastly improved. I would recommend calling the day before to confirm times. They were friendly but an apology would have gone a long way. But instead we just got a bill via email the next day.They also never informed us that the haul away service would occur later and not on the date of cutting the tree down. The crew just left without telling us anything and we were very confused. If we had known that it wasn’t gonna be hauled away same day, we would have asked the crew not to leave the limbs blocking our parking spot.