Sutton Aesthetic Dentistry
2025-07-24T14:50:13.603Z
Had someone asked me a few weeks ago on my opinion of this practice, I would have given 5 stars and said brilliant. I saw the bad reviews about the Omair Fazhal before visiting this practice and had reservations but as he had been recommended to me by another dental practice who didn’t offer the service I was looking into, I decided to find out for myself. Initial consultation and for the duration of my treatment (braces) he was fine. Straight talking but not unpleasant but serious and to the point. Although I could see the arrogance within him and potential for being condescending, I didn’t experience it directly so to say. One thing I have to say is that Michelle on reception has always been professional but friendly and kind to me. Chatting, showing an interest and listening to me whilst trying to make decisions. She doesn’t belong there as she is personable and the dentist clearly lacks this skill.Anyway, fast forward to my braces being taken off and after a few refinement trays, one tooth still stood (stands!) out as being slightly set back from the rest of my teeth. I raised this a couple of times and he said that from an underneath view of the back of my teeth, they’re all aligned. True but not helpful to the front which is what myself and other people see. So I booked in for my cosmetic bonding and decided to email him to double check that there was no further course of treatment I could undergo to correct this one tooth before going ahead with the bonding. This is where my experience of this place completely changed. His reply said that he has reservations about doing the bonding for me because we’d already discussed this tooth a couple of times and that he’d get the receptionist to call me to refund me because it’s in both of our best interests. That he’d recommend elsewhere for me as he can’t meet my expectations and that I still needed my retainer fitted but it makes sense to have it done somewhere else with the bonding. I replied expressing that I had not questioned his professional judgement but just wanted to know I’d clarified if there was anything different I could do. I asked if I was being told not to come back there or if it was advise and he sent a load of rubbish about losing confidence in his ability to meet my expectations, then the next day I had a phone call to provide my refund.I cannot believe that someone can behave in this way over being asked if there was anything different I could look into having done. He got his back up immediately and basically banned me from his practice. Now after reading the other negative reviews, I see that this is a common trend. So, if you’re prepared to go there and not know which of your words may send him into defensive, rude and dismissive mode meaning you’re left with incomplete treatment, go ahead.I hope your ‘complaints manager’ (he, himself) doesn’t even bother to respond to my review with any more dismissiveness. You know what you did and I know the people that work with you see it. I hope you don’t treat them with your arrogance.
Had someone asked me a few weeks ago on my opinion of this practice, I would have given 5 stars and said brilliant. I saw the bad reviews about the Om... More