2026-09-08T19:40:36.158Z

Unfortunately, after two very poor experiences with this company and ultimately having my concerns ignored by the owner, I feel I need to share our experience.Our first experience was in February when we moved into our home. Our leasing/management company hired this company to deep clean the house prior to move-in, so we did not personally select or hire them. When we arrived, however, the condition of the house was extremely disappointing. I contacted our management company and sent photos documenting what had been missed.Ryan, the owner, subsequently reached out to me directly. He acknowledged that the cleaning was not up to his company’s standards, told me the cleaner responsible had been let go, and kindly offered to have the house re-cleaned at no charge.At the time we were surrounded by moving boxes, and I found out I was pregnant just a few days later, so unpacking took longer than anticipated. I ultimately reached back out in July to take him up on his offer and schedule the re-clean for August. By then I was seven months pregnant and specifically wanted the house thoroughly cleaned before houseguests arrived and we hosted my baby shower.I genuinely appreciated Ryan honoring an offer he had made months earlier and hoped our first experience had simply been an isolated issue.Unfortunately, the re-clean was somehow even less thorough than the original. I wouldn’t even consider what was done a basic clean, much less a deep clean.Window sills were untouched and blinds barely dusted. Kitchen cabinet fronts had not been wiped down. Bathroom fixtures were missed, and one bathroom was not cleaned at all. Most tabletops, dressers, lamps and other surfaces remained visibly dusty. Ceiling fans were not dusted, and baseboards were barely touched despite being something I had specifically mentioned.The floors were also haphazardly cleaned. The dining room was untouched, as was most of my husband’s office. Although he was working, I explicitly told the cleaner she was welcome to clean around him. She spent approximately five minutes in the room, yet the floor wasn’t vacuumed, surfaces weren’t wiped down, the mirror wasn’t cleaned, and everything remained visibly dusty.There were initially two cleaners, but one left after roughly an hour and a half. Our home is almost 3,300 sq. ft., and considering this was a whole-home deep/re-clean specifically intended to correct a previous inadequate service, I was shocked by how little time and effort were spent. The entire cleaning lasted only about three hours.I then had to go behind them and clean the missed areas myself at seven months pregnant, with houseguests arriving the following day and my baby shower that weekend — exactly what I had hoped to avoid by having the house professionally cleaned.Afterward, I sent Ryan a lengthy but respectful message detailing the issues, thanked him multiple times for honoring his original offer, attached photos of what had been left behind, and offered to speak by phone if he wanted to discuss it further.I never received a response.That was ultimately the most disappointing part. Mistakes happen, and I actually had a very positive impression of Ryan after he proactively reached out following the first cleaning and offered to make things right. I gave the company another opportunity for exactly that reason. Unfortunately, the corrective cleaning was no better — and in many respects was worse. When I politely brought it to his attention, I was completely ignored. Part of me wonders if the lack of care from Ryan and the cleaning team comes from the fact that it was done for free.I waited before leaving this review because I genuinely do not enjoy negatively affecting a small business. However, after two experiences that fell incredibly far below professional cleaning standards, followed by no response whatsoever to my final message, I feel it is fair for prospective customers to know what our experience was.

2026-07-28T22:19:24.206Z

Team came through with strong numbers and did a great job completing our final construction cleans!

2026-07-18T15:27:10.446Z

Rachel did a fantastic job with the deep clean. She had excellent attention to detail and communication. If you want a spotless home, I highly recommend!

2026-07-16T22:06:04.089Z

Brittany did such a great job cleaning my mess of a home and was very accommodating with my pets. Overall very happy!

2026-07-14T18:23:15.971Z

2026-07-12T22:08:30.571Z

2026-07-02T01:40:40.342Z

Unreal house cleaning! On time, efficient and spotless. Couldn’t recommend enough

2026-07-02T00:31:48.575Z

Great work!

2026-06-22T20:24:24.769Z

highly recommend, apartment is spotless

2026-06-19T16:48:27.751Z

Brittany was very thorough and efficient she left our office sparkling clean!

2026-06-11T22:07:43.655Z

Brittany did a great job ! 10 out of 10!

2026-06-11T08:28:07.986Z

Brittany is a great cleaner ! Definetly recommend her!

2026-05-09T16:49:55.631Z

Jessica has been cleaning our Vrbo for a couple months now and she does a fabulous job! She was off and we needed someone to clean our personal home and Shelby cleaned for us and she was great as well!! I highly recommend Coastal Cleaners! And we are hard to please when it comes to cleaning because we are both OCD and clean daily!!! Thank you guys!!!

2026-04-07T23:08:57.430Z

Great customer service. Would highly recommend!

2026-03-17T22:28:19.225Z

I used Coastline cleaners when moving out of my apartment and they were so helpful! They were so detail oriented and I cant believe they were able to get some of those stains out! I ended up getting my deposit back thanks to Coastline!

2026-03-17T22:20:48.163Z

I really appreciate the attention to detail provided by Coastline cleaners. Their cleaners are top of the line and very friendly!

2026-03-17T22:10:05.189Z

Coastline home cleaners did an amazing job! The cleaners were kind and respectful. It is so hard to find someone you can trust to do a good job for a good price! Coastline cleaning got it right!

2026-03-17T17:35:44.198Z

Exceptional customer service! Highly recommend.

2026-03-17T15:38:42.908Z

I can’t say enough great things about Coastline. My family and I did not have time to clean our home prior to going on vacation. We have 2 kids and a large dog, so there was a good amount of things we needed done before we came home. Jessica did a very thorough cleaning, and best of all, the price was reasonable. I would highly recommend giving them a call—I will be using them again.

2026-03-09T13:00:31.013Z

Excellent service. Ryan and his team are very professional and prompt. Their services are also extremely affordable. Highly recommend!

2026-03-09T02:08:27.530Z

Absolutely crushed it, great cleaning service!

2026-03-07T15:52:03.368Z

Huge thanks to Coastline for making my house look like a place where a responsible adult lives. The team was on time, super professional, and incredibly thorough. Everything was spotless and they clearly pay attention to the details. I’ll definitely be using them again because I’d like to continue pretending my house normally looks this good.

2026-03-07T15:48:40.575Z

I can’t recommend this cleaning service enough! They were incredibly professional, thorough, and detail-oriented. They were also punctual, friendly, and very easy to work with. If you’re looking for a reliable cleaning service that does an outstanding job, this is it!

2026-03-07T04:13:11.261Z

Omg this service went above and beyond!! Such a great experience and the service was impeccable. 10/10 recommend!!

2026-02-19T21:58:56.876Z

They did an incredible deep clean on our home — the results were honestly night and day. Their attention to detail was unreal: bathrooms sparkling, kitchen spotless, and every corner looked refreshed like-new. The team was professional, trustworthy, and respectful in our space, and communication was quick and easy.If you’re considering a deep clean, Coastline is 100% worth it.

2026-02-17T22:16:47.613Z

Definitely recommend! The team is professional and efficient! 10/10

2026-02-14T05:54:06.934Z

Coastline has lived up to its reviews! Working with them to clean my apartment has been such a seamless, professional, and pleasant experience. They truly understand the value of a clean home, and I can't recommend them enough.

2026-02-13T20:42:43.301Z

im so happy with the service of costal cleaners!! the communication was always top tier and my house was spotless, very thankful i found them. if you’re reading this you should go ahead and book them!!

2026-02-12T19:08:36.171Z

I had Coastline clean a property and they did an amazing job! Would recommend!

2026-02-12T15:19:56.557Z

I was blown away with the cleaning services from Coastline. They were punctual, professional, and my home looks brand new. They cleaned areas I would have never even thought of!