Krav Maga Somerset
2024-10-08T15:19:43.178Z
Disorganised, unprofessional, and disrespectful. There's a certain irony to getting 4 courtesy reminders by email, more by text and WhatsApp, and even a phone call to make sure I'll attend an induction with Mark, only for Mark to be the one to not attend. After arriving 15 minutes early and waiting 45 minutes further, multiple phone calls that went straight to answerphone, and a text, I left. Mark contacted me back shortly after I arrived home to confirm that one Russ was meant to meet me instead (though this was the first I'd heard of this arrangement), and said Russ had insisted that I didn't show up, even though I was the only person standing at the reception desk - the agreed-upon meeting place - at the Leisure Centre. Missing a meeting is one thing. Covering for yourself by outright lying is just pathetic. Leaving the customer with no resolution is testament to how they feel about new signups. All-in-all, absolutely shambolic organisation.UPDATE:The following is a response to the updated section of the response below. It's intended for full candour of the situation to anyone reading this review.My reference to the reminders wasn't because I found them annoying (I didn't); it was because I found them ironic.There are written references to the nature of the meeting which I can quote. The following is from an email signed by Mark Edwards:"Before you start. I will meet with you to have a quick chat about Krav Maga, safety rules and introduce myself."Note the use of "I" not "we". Note the mention that the 18:45 time is for a "quick chat" and personal introduction. This runs contrary to the response below that suggested that I was informed that I would show up and jump into a class with whichever staff member was there.The response mentioned instructors present. I did see people in the building, which stands to reason because it's used for many classes, activities, and an open gym. I saw people in black clothing in the café. I looked and none were Mark, nor could I make out whatever regalia may have been on their clothing since I wasn't wearing my glasses to a Krav Maga session and they were a distance away from me - me, standing at reception, the agreed-upon meeting place.The crux is that I was informed that I would be meeting Mark Edwards at reception at 18:45 for a "quick chat" and for him to "introduce [himself]". I was at reception. Mark wasn't there. The response is now spinning this as if the onus was on me to figure out that what was really meant was that I was to meet people who are NOT Mark Edwards in the café for the class itself, no part of which was ever communicated to me.Furthermore, the response says that the staff on site were "expecting [me]". I believe it's perfectly reasonable for the onus to be on them to firstly be at the agreed-upon meeting place to begin with, but secondly, when they notice that one person they're "expecting" isn't present, to check the agreed-upon meeting place to see whether that person has indeed shown up at the agreed-upon meeting place.When I discussed this after the fact over text, I was told the following (verbatim):"I've spoken to the instructors who were at the session this evening. They waited in reception but didn't see anyone."This is the core of the unprofessionalism and disrespect I was referring to. Not only was I given explicitly incorrect information about whom I would be meeting, not only did the staff who had the correct information make no effort to meet with me to inform me that the "quick chat" with Mark was cancelled, but then they have the nerve to turn around and tell me that I was the one that didn't show up. I don't even understand what this bizarre gambit is since it would be quite trivial to objectively prove my presence.Ultimately, I followed the instructions I was given. If plans were going to deviate, then the onus should be on the organisation to communicate that with me rather than on me to somehow infer this. They had my phone number. A simple "r u there?" text from Russ would have solved a lot.
Disorganised, unprofessional, and disrespectful. There's a certain irony to getting 4 courtesy reminders by email, more by text and WhatsApp, and even... More