Infinite Energy
2026-01-29T10:10:03.907Z
Update: the owner of the company reached out to me immediately following the review. An electrician came the next day and resolved the heating issue.Summary: Although they finished the solar installation, they appear to have damaged my heat pump in the process, leaving me with no heating. Rather than addressing the issue, they claimed it wasn't their responsibility and suggested I hire my own electrician to resolve it.Caveat: They may handle standard installations adequately, but if complications arise, you will be left to deal with the consequences alone.Full Timeline and Issues:Initial Phase (Oct - Nov 2025): I began my search for solar installers in October. Mac Dara from Infinite Energy provided an early quote and was initially very helpful. Because I wanted to avoid drilling through external walls or placing ducts in my dining room, he proposed an attic-based installation (without batteries) as a viable alternative. Based on this, I signed the contract and paid the deposit in November.Pre-Installation Changes (January): In January, Mac Dara informed me that attic installations were no longer offered, meaning the equipment had to go outside. I also requested a wired Ethernet connection for the Sigenergy system, which he promised to relay to the installation crew.The Installation (Jan 16th - 19th):The solar panel mounting (handled by a contractor) was efficient and completed without issues on Jan 16th.Problems began when the electricians arrived on Jan 19th. Despite the three layout options previously discussed, they insisted that drilling through the external wall and placing a duct in the dining room was the only way forward. Since the panels were already on the roof, I felt I had no choice but to proceed.They ended up drilling three different holes in my wall after failing to penetrate it on the first attempts.Electrical Failures: During the system connection, the main power switch tripped. While they restored the main switch, the RCD for the house sockets continued to trip. At 6 PM, the crew announced their day was over and left, leaving me with no functional electrical sockets overnight. (Note: I did make the mistake of attempting to replace a light switch myself during this time, which caused a wiring error I later fixed; however, the RCD continued to trip specifically whenever the heating system circuit breaker was engaged).The Aftermath and Refusal of Responsibility: On the second day, the electricians spent three hours consulting their office via video calls before concluding the heating issue wasn't their fault and telling me to call my own electrician. After I escalated the matter, a QA engineer arrived the following day. He claimed my Heatmiser thermostats were "dead" and needed replacement, then left with the thermostats disconnected and the heating breaker on.I have since replaced the thermostats as suggested, but the RCD continues to trip, proving that their "fix" was incorrect and the underlying issue caused by their installation persists.