Royal Spa Nails & Lashes
2026-08-03T15:21:19.256Z
I’ve been a loyal customer of Royal Spa for years, which is why I’m so disappointed by how this situation was handled.About a month ago, I went in for a chin wax, and one of the staff members burned my skin, leaving me with a scar. Since the owner wasn’t there, I returned later, explained what had happened to another staff member, and left my phone number, expecting someone to call me. At the very least, I expected an apology, some concern about what happened, or an effort to make things right.Unfortunately, I never received a call.When I returned for a manicure, the owner didn’t mention the incident at all. I even had to ask a staff member whether they had informed her, and he confirmed that they had. When I brought it up with the owner myself, her response was simply that she had told the employee “to be easy.”As someone who works in customer service, I know how important it is to acknowledge a customer’s experience and take responsibility when something goes wrong. Mistakes can happen, but it’s how a business responds that truly matters.After years of supporting this business, I expected much better. The complete lack of communication, apology, or concern made me feel like my loyalty wasn’t valued.
I’ve been a loyal customer of Royal Spa for years, which is why I’m so disappointed by how this situation was handled.About a month ago, I went in for... More