Alloy Personal Training - Overland Park KS
2026-05-28T17:57:20.250Z
I recently tried Alloy Personal Training, and honestly, my actual training session was great. I left feeling excited and like the program really could make a positive difference for me. I signed up for a 2x/week membership, but during the signup process I specifically explained that I would be out of town for the next couple of weeks and asked not to be charged until June 15th.About an hour later, I was unexpectedly charged $320.To be clear, this review is not because a mistake happened, mistakes happen, and I understand that. The issue was how the situation was handled afterward. When I reached out upset about the unexpected charge and expressed that I no longer felt comfortable continuing the membership, I was met with what felt like a very backhanded response. I was asked, “Do you have buyer’s remorse?”Honestly, yes, being unexpectedly charged hundreds of dollars after specifically discussing delayed billing will absolutely make someone reconsider. A little empathy and professionalism would have gone a long way.It’s unfortunate because the training itself was genuinely good, but customer service matters just as much as the workout experience.