zzzzz Elevation Yoga
2025-03-24T16:11:51.109Z
I have really enjoyed the studio, classes, and instructors when I attended with a friend in early 2025. So, I purchased an intro offer and have never used the app. To my surprise, I received a second debit from my account the following month. I didn’t realize I had been forced into a membership just by purchasing an intro package. When I asked to please help me fix the problem, She told me she cannot refund my money due to policy. I reluctantly agreed to use the credits in the future and was told to send an email to cancel my membership. So, I sent the email.However, the debit came out of my account a third month! When I quickly emailed to explain my situation again and asked for a refund. Many emails were sent to me from various employees explaining the policies.I asked to speak to the owner. Too bad the owner, Peyton is only focused on her policies and doesn’t seem to put her customers first. I requested a refund and was again told I can “enjoy the studio,” “gift the classes,” “not fair” to other patrons. She also told me she cannot remove my debit card, I must do it from the app, which I do not have. How does the owner not have the ability to remove payment cards or cancel memberships? Unbelievable!I find it strange and uncomfortable to learn she feigns ignorance, as if the business practices are out of her control. I am a Disabled Combat Veteran with emotional, psychological, and physical limitations from serving honorably in The USA. Although I have been unable to attend a single class since FEB2025 due to VA appointments, chronic pain, and PTSD retreats, she refuses to refund ANY of my money due to her “policies.”The argument of “fairness” is a great fallacy, there can only be true equity. We must do better, and unfortunately Ms. Peyton and her yoga studio, Elevation Yoga will not get anymore business from me. Shameful, impersonal, and money-hungry.To treat everyone the same is not “fair” because we are not the same. Having true compassion and integrity, treating all people with equity is the only choice.
I have really enjoyed the studio, classes, and instructors when I attended with a friend in early 2025. So, I purchased an intro offer and have never ... More