VIO Med Spa Carmel
2026-02-11T20:01:20.791Z
I booked a BBL + Moxy appointment with Nicole three weeks in advance. At the time of booking, I was told my consultation could be included with the treatment appointment since I had previously had the procedure done. Everything was confirmed and scheduled accordingly.The day before my appointment, I received a message informing me that Nicole and Mallory were no longer with the salon and that I would now need to schedule two separate appointments—one for a consultation and another for the treatment. When I explained that both had already been confirmed together, I was told that this is not typically their policy.I was also told this would be a seamless transition with no disruption, yet no accommodations were made to honor what had already been confirmed. Notifying a client of significant changes the day before an appointment shows a lack of communication and professionalism.I value businesses that follow through on what they promise, and unfortunately, that was not the case here. Based on this experience and how it was communicated, I would not recommend this salon. Also, having two of your employees abruptly leave also gives me all I need to know about this place.
I booked a BBL + Moxy appointment with Nicole three weeks in advance. At the time of booking, I was told my consultation could be included with the tr... More