Hostetler Truck Bodies and Trailers
2017-10-24T05:11:34.839Z
Absolute worst customer service! I am an over-the-road truck driver. Called on Monday and spoke to a salesman, told him what I was looking for. He had exactly what I wanted, quoted me a price and I said I'd be in Friday. On Friday, I look at trailer, see somethings that I would like fixed. Go into sales office and learn my salesman has been off all week but a young lady assures me she can take care of me. Told her about the trailer, but asked if possible to get in another color. Thought she probably could for a price difference of $70. Uncertain though of how soon she could get it. She had to call mfg in TN. I wanted trailer before hunting season and at this point we were approx. 7 wks out. It was lunch time so she was going to call after lunch then call me and she was also going to talk to her shop about repair of the trailer they had. Sam said if she didn't call me on Friday, she'd be in touch on Monday. I had to call her and when I did she had no idea what I was talking about and we went through everything again!! Again, she's calling me back. Yep, I had to make the call. She wasn't able to talk to anyone in TN yet (Had she even tried???) She did talk to the guys in the shop about the repairs to their trailer. They couldn't do anything about it but they would discount it. The discounted price was higher then the original price she quoted me! You've got to be kidding me!!! She is still suppose to be calling me back about getting a different color trailer. That was 5 days ago now. I've bought a trailer elsewhere now. I don't have time to deal with incompetent people. Folks if you want good, dependable service, Hostetler's is not the place to do your business.