Azalea Cleaning
2025-04-30T18:34:34.561Z
I am writing this review to express my deep dissatisfaction with the service I have (or rather, have not) received from Azalea Cleaning Co. Over the past 6 weeks, I have been repeatedly let down by their lack of professionalism and reliability.The first time Azalea Cleaning Co cancelled on me, I was understanding—life happens, and sometimes appointments need to be rescheduled. However, my patience quickly wore thin when they cancelled an hour before they were supposed to arrive. I had rearranged my entire day to accommodate this cleaning session, only to be left with a messy house and a disrupted schedule.The situation worsened this week with not one, but two last-minute cancellations. On Monday, I received a notice three hours before my appointment, which was inconvenient but still manageable. Today, however, they cancelled at 1:15 p.m. for a 1:00 p.m. appointment. This was beyond frustrating and just disrespectful.It’s particularly unfortunate for the lovely ladies who come and clean, as they are always friendly and professional when they actually make it to the appointment. Their hard work and pleasant demeanor deserve better support from their management. The one star is for them.What truly irks me is the hypocrisy in their cancellation policy. According to their appointment reminder, if I were to cancel on the day of the appointment, I would be charged in full for the services. Yet, they seem to have no qualms about cancelling on me with little to no notice. The audacity of this double standard is infuriating and leaves a lot to be desired in terms of customer service.In conclusion, I cannot recommend Azalea Cleaning Co to anyone seeking a reliable and professional cleaning service. Their repeated cancellations have caused me unnecessary stress and inconvenience. I hope they take these criticisms to heart and make the necessary improvements to their services. Until then, I will be taking my business elsewhere, where my time and schedule are respected.
I am writing this review to express my deep dissatisfaction with the service I have (or rather, have not) received from Azalea Cleaning Co. Over the p... More