AI Summary

Customers highlight the exceptional professionalism, affordability, and helpfulness of the moving service, with many praising their care in handling belongings and responsiveness. However, there are no noted drawbacks in the reviews provided.

Aug 25, 2026

Star Moving Services

Benjamin Moore

2026-08-15T01:53:09.004Z

Scam or very shady business( Believe the Yelp reviews )I get a call because I was looking for movers. And I am quoted 85/ hr. I let it be known that I have 1 Bedroom in storage and a dining room table that I need moved. The owner says that it would be an easy move, and I may not need the whole 3 hours if it's really only 1 bedroom ( keep this detail in mind). Before scheduling I asked why his Yelp reviews were so low he said "Unreasonable customers." We scheduled a time of 10:30 am.The next day I get to the storage unit early to ensure that there is no over-locks or paperwork needed from me. I get a text 13 minutes before the scheduled time saying the updated time is 11:30 am. I text back okay. After about 9 minutes I reach out to the owner letting him know I really needed his people to be on time. I expected they may need 4 hours instead of 3 because of traffic and with the move time being pushed back my schedule was tight. The owner said they would be on time and they would call to let me know when they were on the way. After about forty minutes I still had not gotten a call and it 11:21 at this point, I text the owner. I asked if they were still coming. He text back that they were still coming. Afterwards he called and said they were still coming, and also my start time was 10:45 ( start time = time I would be charged for). At this point I'm confused because I was already told the movers would not be to unit until 11:30. The owner tells me the start time starts from the time they leave the warehouse, which is in Douglasville, and not time of work. The reason he said was because the rate was so cheap. He asked if I wanted to cancel I said no as long as they were on time. A few minutes later ,at 11:29, I get a call from the movers saying they are 20 to 30 minutes out. So at this point the scheduled time has moved from 10:30 to 11:30 to 12:00.At this point I called the owner, letting him know what the movers told me. Then owner acts befuddled that I expected them to be on time, despite the fact he told me an hour earlier they would be and it was a time he rescheduled for. Saying that I should have expected them to be late because of "logistics." He again asked if I wanted to cancel. At this point I said yes. I asked if I would get the deposit back he said no because I took up a "spot."A few things:1.I was already being charged 106.25 before I even saw any movers or any work being done. With a start time of 10:45 and getting there at 12:00.At $85/hour, 1 hour 15 minutes is $106.25Keep in mind I was already quoted 255 for 3 hours so the other 149 would have been for actual work.Also remember I was told that I may not need the full 3 hours for a one bedroom. Which means he felt an hour and 45 would have been enough time to load the truck, upload the truck, and get to the drop-off spot with Atlanta traffic.2. If he knew the movers are normally late why not tell me so i can plan accordingly.3. The start time - He told me that the start time is the from the time they leave the warehouse, keep in mind the movers told me they were 20 to 30 mins away ,at 11:29, and he said the warehouse is in Douglasville. Why is my start time 10:45 and I'm only 40 minutes away or even 50 minutes with bad traffic. The movers should have been there at 11:35, either he or the movers were lying.Just pay the extra money and keep your piece of mind. Add

Aug 15, 2026

Scam or very shady business( Believe the Yelp reviews )I get a call because I was looking for movers. And I am quoted 85/ hr. I let it be known that ... More

Aug 01, 2026

Was quoted a price of 2 men @ $85 an hour. They send an additional man so rate changed to $120 an hour with no prior consent from me nor approval for ... More

Jul 28, 2026