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2026-05-07T23:27:47.791Z
Extremely Disappointed: Significant Overpricing, Careless Damage, and Poor Follow-ThroughWe deeply regret choosing Newhaus Roofing for our roofing project.After completion of the work, we consulted with a professional engineer with more than 45 years of experience in residential construction and rehabilitation. Based on his review, he estimated that we were overcharged by approximately $20,000 compared to reasonable industry pricing for the scope of work performed.In addition, several concerns arose during and after installation:• Interior Damage / Carelessness: We discovered multiple small nail penetrations extending from the attic area into interior portions of the home, suggesting careless installation practices. We also found numerous roofing nails left throughout the yard despite the company being aware that we have dogs, creating a serious safety concern. And we found chipping and cracking around and under the perimeter of our roof specifically where beams stretch out the most beyond the walls of our home.• Performance Claims: We were informed during the sales process that the new roofing system would help improve insulation performance and interior comfort. In our experience, the home has not performed as represented and has actually felt colder during winter conditions following installation, and no noticeable improvement during the summer months and heat.• Lack of Transparency & Follow-Up: We made four separate requests for attic photographs reportedly taken by Newhaus during the project. Despite repeated follow-up attempts, these materials were never provided. This created frustration and raised concerns regarding communication, organization, and accountability.For the premium price charged, we expected substantially better workmanship, professionalism, and follow-through. Unfortunately, our experience did not reflect that expectation.