Save your money and go somewhere els! Despite all the negative reviews we took a chance and enrolled our almost 2 year old for classes. It was great instructors are great until you have to reschedule because your instructor is not it. Getting a hold of anyone is impossible. Rescheduling is impossible. Upon signing up they give you a free trial class when we decided to commit we were hit with an 8... More

Save your money and go somewhere els! Despite all the negative reviews we took a chance and enrolled our almost 2 year old for classes. It was great instructors are great until you have to reschedule because your instructor is not it. Getting a hold of anyone is impossible. Rescheduling is impossible. Upon signing up they give you a free trial class when we decided to commit we were hit with an 80+$ hidden annual fee on top of the 119 for the 4 weeks. It’s now only been 3 weeks and we were charged 179 for the following month instead of the 4th week as per policy. No regard for others finances. We don’t know if we want to continue as they’ve already took out money. We hope they can resolve if they can’t then we will not. Less

They have a very bad system of texting. Never answer call. Bad in scheduling make up lessons. Even the teachers are not all good. Specially named JASON... More

They have a very bad system of texting. Never answer call. Bad in scheduling make up lessons. Even the teachers are not all good. Specially named JASON Less

I have been bringing my 6-year-old son, who is on the spectrum, here for a couple of months now, and he absolutely loves it. He has lessons with Robert, who does an amazing job of pushing him while still making him feel safe and secure. Yesterday, my son was able to let go and managed to stay afloat for the first time. While we still have a long road ahead, I have no doubt that he will meet his g... More

I have been bringing my 6-year-old son, who is on the spectrum, here for a couple of months now, and he absolutely loves it. He has lessons with Robert, who does an amazing job of pushing him while still making him feel safe and secure. Yesterday, my son was able to let go and managed to stay afloat for the first time. While we still have a long road ahead, I have no doubt that he will meet his goals here. Thank you for providing a safe, judgment-free environment for both me and my son. Less

Teachers are great but their customer service beyond bad. My only reason to 1star is because of that. That system to schedule makeup class or even phone number is truly bad. No one responds… things only happen if you do it in person. Veronica is only good customer service rep who responds other ones don’t care. I am thoroughly tired and annoyed with their communication. They make it super diffic... More

Teachers are great but their customer service beyond bad. My only reason to 1star is because of that. That system to schedule makeup class or even phone number is truly bad. No one responds… things only happen if you do it in person. Veronica is only good customer service rep who responds other ones don’t care. I am thoroughly tired and annoyed with their communication. They make it super difficult to schedule make up classes. Less

The instructors are 16-20 which worries alot of parents. But, there all good teachers and do really care about the people they teach. There very attentive with the kids and form trusting relationships. Ive seen many kids go from terrified of water to trusting their instructor and learning how to swim correctly. For alot of the minor instructors, this is there first job so mistakes will happen.... More

The instructors are 16-20 which worries alot of parents. But, there all good teachers and do really care about the people they teach. There very attentive with the kids and form trusting relationships. Ive seen many kids go from terrified of water to trusting their instructor and learning how to swim correctly. For alot of the minor instructors, this is there first job so mistakes will happen. Less

I was looking into swimming for the girls. Left my information with this company. This woman named Brenda just called me was in a loud situation so I couldn’t understand her and hung up on me. Before this company goes out to teach the world to swim maybe they should teach their employees manners!... More

I was looking into swimming for the girls. Left my information with this company. This woman named Brenda just called me was in a loud situation so I couldn’t understand her and hung up on me. Before this company goes out to teach the world to swim maybe they should teach their employees manners! Less

Cuidado con este lugar!!! Lleve a mis hijos de 5 y 9 años, el señor Giovani los arrenedaba cuando no podían hacer algo y les decía hazlo llorón, al niño de 5 años aun no estaba listo para flotar y lo soltaba al principio no me incomodo el niño se asusto pero pensé que era parte para que el instructor viera si el niño era capaz de flotar por si solo, al ver que no lo iba a seguir preparando pero N... More

Cuidado con este lugar!!! Lleve a mis hijos de 5 y 9 años, el señor Giovani los arrenedaba cuando no podían hacer algo y les decía hazlo llorón, al niño de 5 años aun no estaba listo para flotar y lo soltaba al principio no me incomodo el niño se asusto pero pensé que era parte para que el instructor viera si el niño era capaz de flotar por si solo, al ver que no lo iba a seguir preparando pero No, el señor Giovanni a la siguiente la clase lo soltó 3 ocaciones más consiguiendo que el niño se aterrorizara al punto de soltarle el estómago, cuando le pedí que por favor parara ya que el niño estaba muy asustado me respondió que mi hijo era un chiqueada y a la empleada que yo era una mamá llorona, arremedaba al niño como lloraba y le decía ya para de lloran lloron!! Este señor no tiene ética profesional, el mes pasado me cobraron el mes y nunca me dieron los horarios y tuve que pagar otro mes si quería tomar las clases atrasadas que ellos no me dieron si no perdería todo, es un robo! Y aparte el niño ya no se quiere ni acercar a las piscinas le tiene mucho miedo. El señor Giovanni ni siquiera se acercó a conversar sobre lo sucedido o dar una explicación de que era el proceso que estaba llevando, solo se retiro a media clase muy molesto y me evadio cruzando por la parte posterior de la picina y tuve que llevar al niño al baño ya que su estómago se soltó del susto ,cuando salí el señor Giovanni desapareció de ahí. Muy poco profesional para ser dueño de este lugar! Y el número de teléfono al que yo me comunicaba y me daban los horarios , lo desconectaron y mandaron un aviso que este ya no estaría en funcion. Less

Awesome instructors! Kids love the swim teachers!

Fast progress, nice instructors, and flexible time for scheduling. We love the ability to text for updates - Highly recommend

As a former instructor, if you value the health and safety of your children, I HIGHLY suggest you find another swim school. The owners of Cogua are not only anti-mask, but they are ALSO anti-vaccine. They didn’t require employees to ever wear masks or get the vaccine, they actually almost discouraged it. They lied about the vaccination status of some of their unvaccinated employees to parents who... More

As a former instructor, if you value the health and safety of your children, I HIGHLY suggest you find another swim school. The owners of Cogua are not only anti-mask, but they are ALSO anti-vaccine. They didn’t require employees to ever wear masks or get the vaccine, they actually almost discouraged it. They lied about the vaccination status of some of their unvaccinated employees to parents who asked that they have a vaccinated instructor for they’re children. Many parents were given instructors who did not have the vaccine and when asked, instructors were allowed to lie and say they had it. The owners daughter herself (Jackie) does NOT have the vaccine, and works with kids in the water. On top of all of that, the unvaccinated employees were never required to wear any form of face coverings when they were in VERY close contact with kids. They also DO NOT disinfect the facility and it was never professionally cleaned. Less

People who know me knows I always have high stander with everything especially after living 15 years in Japan. We enrolled our 5 year old son to Cogua last end of July and now not even an year he is on level 5 he started from level 1 in last July. I love their teaching curriculum and all of the instructors. My husband and I were swimming teachers when we were young so we are strict to swimming ... More

People who know me knows I always have high stander with everything especially after living 15 years in Japan. We enrolled our 5 year old son to Cogua last end of July and now not even an year he is on level 5 he started from level 1 in last July. I love their teaching curriculum and all of the instructors. My husband and I were swimming teachers when we were young so we are strict to swimming teachers. I’ve searched many places and I found this place is great and has a great value. People said they had payment issue to be honest I never had that issue. They offer 1st lesson for free I think it’s the best swimming school in my area. Strong recommend Less

I can’t speak for other instructors or how they see things but I have much appreciation for Cogua and the experiences it gave me being an instructor. It was my first job and they took their time showing me the ropes and made everything very manageable and easy to understand. I found great people to work with there and made some friends that I still have even though I’m not there anymore, and enj... More

I can’t speak for other instructors or how they see things but I have much appreciation for Cogua and the experiences it gave me being an instructor. It was my first job and they took their time showing me the ropes and made everything very manageable and easy to understand. I found great people to work with there and made some friends that I still have even though I’m not there anymore, and enjoyed my time there. I have never experienced any substance use during my time there and even though sometimes my pay would be short the managers would see to paying me back/getting me my pay in a timely and urgent manner. While checking to make sure everything works and goes efficiently They try and do as much as they can for their employees and customers even if it’s a struggle or takes time. They do their best and I’m grateful for that Less

I brought my son here and the instructor knew my son has special needs. The instructor would often leave my son in the water unattended and would ignore my son when he was crying.... More

I brought my son here and the instructor knew my son has special needs. The instructor would often leave my son in the water unattended and would ignore my son when he was crying. Less

DO NOT come to this place. I had signed up for an introductory class for my 1 year old: I showed up to my appt , my daughter super excited for her class. Only for them not to have a swim instructor and instead of apologizing they were beyond rude to me. I will never give money to a horrible place like this.... More

DO NOT come to this place. I had signed up for an introductory class for my 1 year old: I showed up to my appt , my daughter super excited for her class. Only for them not to have a swim instructor and instead of apologizing they were beyond rude to me. I will never give money to a horrible place like this. Less

👎

Caught the instructor yelling at my grandson. He drank water and trying to catch his breath. Of course I intervened right away....! Not good place,gave it a try... More

Caught the instructor yelling at my grandson. He drank water and trying to catch his breath. Of course I intervened right away....! Not good place,gave it a try Less

Decepcionada de este lugar ellos no estan pendiente de que si asisten los niños a clase pero si hacen cobro yo cancele y aun asi nuevamente cobraron y siempre cambian de intructor cancelan clases y no te notifican y bueno asi puedo seguir muy disgutada con este lugar... More

Decepcionada de este lugar ellos no estan pendiente de que si asisten los niños a clase pero si hacen cobro yo cancele y aun asi nuevamente cobraron y siempre cambian de intructor cancelan clases y no te notifican y bueno asi puedo seguir muy disgutada con este lugar Less

I have been taking my elementary-age kids here for years -- all starting when they turned 4. The instructors are great, and are very engaged with all the students. The program itself is structured in a manner that promotes consistent growth. I plan on starting up our youngest kid in a year when he turns 4.... More

I have been taking my elementary-age kids here for years -- all starting when they turned 4. The instructors are great, and are very engaged with all the students. The program itself is structured in a manner that promotes consistent growth. I plan on starting up our youngest kid in a year when he turns 4. Less

Do not recommend this place.....they change the instructors without notifying the student. Do not accommodate exceptions.....some of the instructors are really good but the management side really sucks........ More

Do not recommend this place.....they change the instructors without notifying the student. Do not accommodate exceptions.....some of the instructors are really good but the management side really sucks..... Less

My daughter has been coming to Cogua Chino for a few months and she truly enjoys it. The instructor she has is patient with my daughter and the other staff are quite accomodating and sweet with her. Its nice to see the progress she is making even in once a week sessions. Im sure she would be farther along but she was out of commission due to influenza b for a few weeks. Will continue to come her... More

My daughter has been coming to Cogua Chino for a few months and she truly enjoys it. The instructor she has is patient with my daughter and the other staff are quite accomodating and sweet with her. Its nice to see the progress she is making even in once a week sessions. Im sure she would be farther along but she was out of commission due to influenza b for a few weeks. Will continue to come here and see how my little one progresses. Less

This place has the worst management. The quality of instructors is very inconsistent, and they honestly mostly look bored and uninterested, except a couple of them. They change instructors on your child without informing you. They have a substitute without asking you if it was ok, and expect your child to go into the pool with a stranger. They do not acknowledge that this is an issue but inst... More

This place has the worst management. The quality of instructors is very inconsistent, and they honestly mostly look bored and uninterested, except a couple of them. They change instructors on your child without informing you. They have a substitute without asking you if it was ok, and expect your child to go into the pool with a stranger. They do not acknowledge that this is an issue but instead blame the parents when you do not want to put your child through these unexpected changes. They claim that they work well with kids with special needs, but they cannot even respect the basic need of consistency for any kid and especially for kids with special needs. When you call them out on it, they respond by saying that it's in the agreement that they can change instructors on you... and refuse to take responsibility for their poor service and management. Please do not go there - and please don't put your kids through this type of disrespect for their needs. They promise they will work with you when they take your money, and then they switch on you and blame you when you request that they respect your child's needs. By the way, they change the fees on you after the fact - after we paid for a whole bunch of lessons for the rest of the year, they suddenly changed the plan and started requiring a monthly fee in addition to the fee for the lessons. Trying to communicate with management is also a hassle, and you will always walk away feeling frustrated because they always have excuses and reasons. I really don’t want you to go through what we we through. Less

Ive been coming here for over a year now and I still can’t swim....it may be due to me having no arms or legs but I was told by the manager for a price of 24.99 I’d learn to float. Although I still don’t know how to swim I was constantly worked with daily by the instructors and for that I truly appreciate, they became my first friends and even gave me a nickname. They called me pickle josh....the... More

Ive been coming here for over a year now and I still can’t swim....it may be due to me having no arms or legs but I was told by the manager for a price of 24.99 I’d learn to float. Although I still don’t know how to swim I was constantly worked with daily by the instructors and for that I truly appreciate, they became my first friends and even gave me a nickname. They called me pickle josh....the reference is from rick n morty.... Less

Unprofessional. Beware of this business. They are scam artists.

DO NOT COME here. I have my kids learning swimming here for the past one and half years, it was OK at first, but 1. They constantly changes instructor. No one knows the progress of my kids. So, they just let my kids started over, though I told what they learned last time. 2. The instructors just left kids in the water without pay much attention if the parents were around when session ended. Come ... More

DO NOT COME here. I have my kids learning swimming here for the past one and half years, it was OK at first, but 1. They constantly changes instructor. No one knows the progress of my kids. So, they just let my kids started over, though I told what they learned last time. 2. The instructors just left kids in the water without pay much attention if the parents were around when session ended. Come on, SAFETY~~~ 3. It became harder and harder to reschedule. The only way to reschedule is sending emails, but emails barely responded, so you had no idea if your reschedule had been confirmed or not. Less

This places can suck my eggplant

We have been taking lessons at Cogua chino location since 4 months. The trainers are excellent and very patient. The pools are indoor and warm. The staff is very accommodating. The owner is very nice and ready to help you. We had a cancellation from one of trainers at last minute and I informed them that I can’t be available for make up class any other day, the owner was caring enough to come at ... More

We have been taking lessons at Cogua chino location since 4 months. The trainers are excellent and very patient. The pools are indoor and warm. The staff is very accommodating. The owner is very nice and ready to help you. We had a cancellation from one of trainers at last minute and I informed them that I can’t be available for make up class any other day, the owner was caring enough to come at my time and teach himself. I would highly recommend this place for young kids and even grownups. Less

I only have 1 word for this place "horrible" in every way. Long story short...... I am glad I decided not to renew with them.

they are expanding next door but otherwise, poorly managed. kids and parents are the ones struggling at the end.

I've never been one to write reviews, but this establishment deserves to hear from me. I've been bringing two kids here for the past 1.5 year and it was great at first. The last 6-8 weeks have been completely disorganized and with a constant turnover or last minute schedule change of staff that the instructors don’t even know about themselves. My daughter has had 5 different instructors with ever... More

I've never been one to write reviews, but this establishment deserves to hear from me. I've been bringing two kids here for the past 1.5 year and it was great at first. The last 6-8 weeks have been completely disorganized and with a constant turnover or last minute schedule change of staff that the instructors don’t even know about themselves. My daughter has had 5 different instructors with every instructor not knowing my kid's progress these last two months. The last minute phone call or an email sent the day before to notify me of yet another instructor change is unacceptable and have caused my child to regress on her swim progress. The fact that the owner is so nonchalant and unapologetic with how this business is run is beyond comprehension. Our family runs a business and would never talk to the customer in such a rude tone. The paying customer should have a say to some extent and is "always right" so to speak. I'm not asking for free lessons or anything comped because that means nothing to me or my kids. I'm asking for courtesy, professionalism, and most importantly...consistency!! After this package is complete, we might have to consider another aquatics school who actually values their customers. There are only a few awesome instructors that are consistently there and unfortunately we can't choose whoever or whenever we want just like they would do to us. Parents out there looking, do your research before signing up because once you pay, it's non refundable. Less

So bad

Smh

FRAUD!!! THIS PLACE ID A JOKE DO NOT BRING YOUR CHILD HERE! SO UNPROFESSIONAL!

I agree with the 1 * comments. I wasted my money at this place and my daughter did not learn a thing. Those young girls they hired to teach were just not good and the owners were all about getting your money. don't come here.... More

I agree with the 1 * comments. I wasted my money at this place and my daughter did not learn a thing. Those young girls they hired to teach were just not good and the owners were all about getting your money. don't come here. Less

My daughter was going this place and getting sick. I spoke the owner, they are saying we don't refund. Beware with this place. Don't go never. They are only looking for money. Place is small and they use 3-4 kids in a same row during classes.... More

My daughter was going this place and getting sick. I spoke the owner, they are saying we don't refund. Beware with this place. Don't go never. They are only looking for money. Place is small and they use 3-4 kids in a same row during classes. Less

They only want your money, never go there. Their water had caused their instructor and student to get sick. A few people had talked to me about furthering this complaint to the authorities.... More

They only want your money, never go there. Their water had caused their instructor and student to get sick. A few people had talked to me about furthering this complaint to the authorities. Less

I totally agree the comment "This place is an absolutely mess on scheduling". They recently opened a new site at 9359 E Foothill Blvd, Rancho Cucamonga (Foothill crossing Hellman). They just want to take as many students as possible, and collect as much tuition as possible. They don't care whether they have enough teachers to give lessons. They told the enrolled students that they had to re-sc... More

I totally agree the comment "This place is an absolutely mess on scheduling". They recently opened a new site at 9359 E Foothill Blvd, Rancho Cucamonga (Foothill crossing Hellman). They just want to take as many students as possible, and collect as much tuition as possible. They don't care whether they have enough teachers to give lessons. They told the enrolled students that they had to re-schedule the classes because there were no enough teachers. At the same time, they keep taking new students in. They care nothing but money. When I sent mail to them, they replied after 2 days. When I went to the classroom to talk about the reschedule, the guy on-site only kept telling me he was running a BIG company and he knew nothing about the schedule, and he suggested that I sent mail! DUDE! Your company is not that BIG. If you think your company is a very BIG one, you should've set up a customer-service team! Less

I can’t believe this place is still open😂😅..The owner is very impolite and unhelpful. We had very bad experience in their Rancho Cucamonga pool a couple of years ago.... More

I can’t believe this place is still open😂😅..The owner is very impolite and unhelpful. We had very bad experience in their Rancho Cucamonga pool a couple of years ago. Less

I rarely write review anywhere but I am extremely pissed and upset dealing with them. I wish I can give them 0 star if I could. I can't understand why there are so many positive reviews here... I suspect those are fake and try to boost up their rating. This place is an absolutely mess on scheduling. They have no system what-so-ever, and they do not keep track of their own cancellations. I h... More

I rarely write review anywhere but I am extremely pissed and upset dealing with them. I wish I can give them 0 star if I could. I can't understand why there are so many positive reviews here... I suspect those are fake and try to boost up their rating. This place is an absolutely mess on scheduling. They have no system what-so-ever, and they do not keep track of their own cancellations. I had to write emails and let them know about THEIR OWN cancellation and a HOPEFUL reschedule. A kid vomited in the middle of my son's session back in April 2016 and Cogua had to cancel the class. Their staff promised the session will be made-up on a later date, and I was expecting them to make a record of it. A few months later I asked their admin on the make-up session and she had absolutely no clue at all. I had to mention it many times with tons of back-and-forth emails but it still did NOT get resolved. I spoke with the owner Giovanni personally and hopefully he could fix the issue. We ended up with an argument and he verbally said he will give me back the missed lesson as a "favor" and an "extra" lesson! What a joke! Well, the story does not end here. When I logged into my account online and it still does not show that they give us back the missed lesson. These people do not know how their computer system works and does not know how to deal with customers. Look, I am paying 35 sessions with a total lump sum payment. Do you think I am trying to trick for one session? Treat your customers with common sense! Unhappy customers will NOT return and will spread the words to others. My son is only into 25 of his 35 sessions, and they had been changing instructor 3 - 4 times already. It is hard for my kid to adjust to the instructor's teaching style and catch up the progress. They do NOT have any progress system to track how my kid is doing. My son still does not know how to swim at this point when he promised that my son should know by lesson 20 when we signed up. Honestly their instructors are not bad but it is difficult for my little guy adjust to different instructor’s teaching style every now and then. Be warned and don't waste your money here! Less

I am not sure why there are positive feedback here, I would give negative star if possible. The place is not professional. The pool is not clean and I doubt if they are really salty water because my son got allergy right after first class. The instructor are too young and they are not passionate about teaching, the boy (teacher) give 5 min play time to my kids out of total 30 min class time so th... More

I am not sure why there are positive feedback here, I would give negative star if possible. The place is not professional. The pool is not clean and I doubt if they are really salty water because my son got allergy right after first class. The instructor are too young and they are not passionate about teaching, the boy (teacher) give 5 min play time to my kids out of total 30 min class time so that he could grab his phone right away. I bought private lesson so that my kid can be instructed all the time and be able to practice but since they put two classes together, the kids bump into each other. The teacher is not responsible and they don't really record and evaluate kids' level and give the suitable instruction. In addition, when I told the manager(owner) the problems, he acted so rude that I decided to give up the rest of the lessons because I would not like to see these people again. DON'T TRY THIS SERVICE Less

Don't trust positive comments. The guy who runs the place is not trustworthy and the trainers are not actually trainers they are out of college kids looking for cash. What the hell... why people still go there I don't get it. We should not encourage businesses like this. Power of a consumer is greater than the evil tricks some of the businesses play.... More

Don't trust positive comments. The guy who runs the place is not trustworthy and the trainers are not actually trainers they are out of college kids looking for cash. What the hell... why people still go there I don't get it. We should not encourage businesses like this. Power of a consumer is greater than the evil tricks some of the businesses play. Less

Very unprofessional, I would never allow anyone I know to come here. I have a weird feeling that some of these comets are by the employees that work their, or by the owner.... More

Very unprofessional, I would never allow anyone I know to come here. I have a weird feeling that some of these comets are by the employees that work their, or by the owner. Less

I found Cogua Aquatic two months ago, they are incredible! Outstanding Customer Service, AMAZING Trainers and great communication assistance. My 7 year old was terrified of submerging into water, for years I have tried to take her fear away but nothing has ever worked; now with Mr. Giovanni’s help - she LOVES swimming, she dives in without any fear whatsoever.. My 4 year old learned to swim as ... More

I found Cogua Aquatic two months ago, they are incredible! Outstanding Customer Service, AMAZING Trainers and great communication assistance. My 7 year old was terrified of submerging into water, for years I have tried to take her fear away but nothing has ever worked; now with Mr. Giovanni’s help - she LOVES swimming, she dives in without any fear whatsoever.. My 4 year old learned to swim as well! I will definitely continue with their service and will highly recommend them to anybody that wants to give their kids the gift of swimming. Less

Don't like it. I got 2 kids going there for about 10 weeks now. I don't think that they value the customers. First, they always end the lessons early and if you're a couple of minutes late, they won't make up the time so we end up losing both ways. The never pick up the phone and it takes at least 24-36 hours to get a response back for emails. Dont go here if you're looking for good customer... More

Don't like it. I got 2 kids going there for about 10 weeks now. I don't think that they value the customers. First, they always end the lessons early and if you're a couple of minutes late, they won't make up the time so we end up losing both ways. The never pick up the phone and it takes at least 24-36 hours to get a response back for emails. Dont go here if you're looking for good customer service and value. They do have a good training plan and I do see some kids excel so they're not all bad. Another note, the staff changes constantly because they hire college students. Less

Would not take my child to any other swim school even if you paid me! I enrolled my son at Cogua Aquatics a little over a year ago and couldn't be happier. In the past we a had tried out a few other programs in the area but I can personally attest that there is no comparison. The teachers are incredible, caring, and simply awesome at what they do! In just over a year, my son has gone from being p... More

Would not take my child to any other swim school even if you paid me! I enrolled my son at Cogua Aquatics a little over a year ago and couldn't be happier. In the past we a had tried out a few other programs in the area but I can personally attest that there is no comparison. The teachers are incredible, caring, and simply awesome at what they do! In just over a year, my son has gone from being petrified of the water to being a amazingly confident swimmer. Thanks Giovanni and the whole staff! Less