NGRE Ltd
2025-11-11T03:40:19.030Z
This whole process went extremely well; from first internet enquiry, to final handover the NGRE team were nothing but supportive and helpful. Indeed, they were able to accommodate several changes to our installation (added car charger and extra panels) without interrupting the workflow.The scaffolding arrived when stated and went up quickly. The next day the installation team worked swiftly and efficiently to ensure that our Solar PV panels, Tesla Powerwall 3, Tesla Gateway and Hypervolt car charger were all installed within the timeframe quoted (and very neatly I might add). In fact, it was as a result of a casual conversation between them, and myself, that we realised extra panels, which we had wondered about, could be installed whilst we still had the scaffolding, and at minimal cost). Sam also identified a potential problem on our consumer unit and added the fitting of a new compnent, for our safety, without slowing the whole process.They also worked very patiently, with a couple of technically challenged OAPs, to ensure that we had all the app's installed correctly, and up and working, on our phones before they left us.Finally, the boss (who did the initial survey after our enquiry) turned up on his day off to check that all had been completed correctly; and we received the most comprehensive e-package for the handover!I should like potential clients to note several things about this review. We have never interacted with anyone at NGRE before making our initial enquiry. NGRE have not (unlike so many companys) tried to brief us on what we should say, particularly as a minimum (you know who you are who require a `9' rating as standard!). But also, we did not competitively tender this job. We knew (pretty much) what we wanted, and we wanted a local firm to do the work; as soon as we made contact with NGRE we felt that we could trust them as a company (they immediately explained the OVO situation) and so we were not at all stressed about this quite comprehensive job.This may seem a rather long review, but I am so encouraged to find good customer service, that I wanted to make it reflect our experience. Oh, and the installation works a treat, even during these dark months; and with a pigeon `strike' (it leaves a very pretty pigeon-shaped image) already and fireworks night it seems robust too.