2026-03-26T00:00:00.000Z

I had a really good experience with the staff—they were pleasant, helpful, and were able to deliver my bed the same day, which I appreciated. When I had issues with the mattress, they came out, evaluated it, and even replaced it, so I do want to give them credit for their customer service and responsiveness. That said, I do have some major concerns. I am not satisfied with the mattress itself. Even after it was replaced, I am experiencing the same issues. Unfortunately, there are no refunds or satisfaction guarantees, which leaves me stuck with a very expensive purchase that I’m not happy with.

2025-12-06T02:13:40.930Z

2025-11-29T15:46:31.599Z

Had the pleasure of meeting Billy, he went through everything thoroughly. He asked us questions to make sure we understood everything. I loved his personality, once he showed us the mattresses he sat back and allowed us to get a feel of what we would like. We chose and we bought. I loved it

2025-11-26T00:00:00.000Z

This is a fantastic place to get a new bed! The mattress quality is excellent, and because of low overhead, they are priced surprisingly low. We got a split king that if we had purchased directly from the retailer or at another store, would have been more than double what we paid. These aren’t flimsy mattresses that you need to replace in a few years. Ours even have a 10-year warranty from the manufacturer at no extra cost. You also get quality time. As each appointment is just 1:1, you can take your time, try everything out and figure out what feels best without any sales pressure. With fast delivery and help with set up, we lucked out in deciding to go with Mattress by Appointment in Tappahannock. 100%, 5-stars.

2025-11-16T17:46:11.262Z

Absolutely wonderful great help

2025-11-16T00:00:00.000Z

Highly recommend you get your mattress here! Pain free experience, great customer service, sweet gentleman and they help you get what you want at a great price!

2025-11-10T22:40:59.024Z

The salesman was very knowledgeable about his products. He was very friendly, patient and not pushy. Looking forward to our new bed.

2025-11-08T18:49:23.889Z

Great experience gettig my mattress with bily!! Took it home same day whole process took aboit thirty min great customer service!

2025-11-08T15:51:19.348Z

Awesome experience!! They are great and working with you 1 on 1 at your appointment!!

2025-11-06T20:24:33.840Z

Absolutely outstanding!!! I can’t be any happier. Highly recommend

2025-11-02T17:10:11.176Z

Very nice and super knowledgeable and wasn’t forcing anything upon us let us choose what bed was best fit for us I highly recommend

2025-10-31T17:56:38.170Z

Billy and Steve at Mattress By Appointment in Tappahannock are amazing to work with. We made a last minute appointment at 5pm and when we got there Billy had everything ready and lined up for us. We tested out all the mattresses they had to find what we liked and what was comfortable for us. We made a purchase the same night. And I telly you Billy and Steve are faster then ordering on amazon prime. By 10 the next morning they knocked on the door and set everything up. This whole experience was the best and most personable experience we have had in a long time. Thanks again.

2025-10-31T14:34:05.189Z

We made an appointment with Billy on Thursday, and by Friday morning, Billy and Steve were at our home setting everything up and making sure everything was perfect. We ordered the Diamond Mattress (highly recommend!), the adjustable frame (also highly recommend!), and two pillows—and we absolutely love it all!This was by far the easiest and best mattress-buying experience we've ever had. The 1:1 time with Billy made all the difference—he walked us through each mattress, explained the pros and cons, and let us test them with different pillows. We never once felt rushed or pressured to buy.If you’re in the market for a new mattress, these are your guys! You won’t be disappointed. Huge thanks to Billy and Steve for the exceptional service and care!

2025-10-28T23:59:55.103Z

Great guy, worked with me, great mattress, very pleased

2025-10-28T22:24:16.162Z

I highly recommend this company. Who would have thought shopping for a mattress would be so fun. The salesmen took their time with us, and gave us a wonderful experience.

2025-10-28T00:00:00.000Z

great guy, worked with me, great mattress, very pleased.

2025-10-26T21:15:18.951Z

Honest people and toke there time with us!

2025-10-23T00:54:12.651Z

Great experience, great customer service. I would tell anyone this is the place to go left out with more than we came in for. They threw in 2 mattress protectors for our 2 new mattresses as well. So if you're in need of new mattress check them out you wount regret it. Thanks again steve and billy!!! 👍👍

2025-10-21T23:14:44.367Z

2025-10-20T16:30:08.351Z

Very pleasant experience! I called at 215 on a Sunday any by 3 we were in the door... Trying out mattresses and getting prices... Looking at the frames and ended up choosing 2 mattresses and 3 frames...he worked with us and let us take our mattresses home immediately. Very kind guy! Plan to go back when we replace our older mattress..