2026-10-20T13:35:34.847Z

2026-10-17T09:54:06.229Z

2026-10-15T13:08:43.233Z

"I am extremely disappointed with J & J Sheet Metal’s weekend emergency dispatch service. My furnace went out on a Friday evening, and my Consumers Energy protection plan officially assigned an emergency ticket to them that same night. The plan guidelines stated I would be contacted within 4 to 8 hours. Instead, I was met with complete radio silence.I called their regular office number and left messages, and I repeatedly called and texted the specific emergency number they provided. I received zero response, zero callback, and no confirmation all weekend long. When I finally reached them on Monday morning, they casually told me they were fully booked and couldn't see me until Tuesday—despite holding an active, unacknowledged emergency ticket since Friday night.Leaving a homeowner stranded with a broken furnace without a simple courtesy text or phone call is completely unacceptable customer service. If you are assigned this company through a home protection plan, be prepared to be ignored."

2026-10-15T11:46:41.040Z

2026-10-14T03:01:21.229Z

I needed my AC fixed. He was here for a few minutes explained what he was doing to my daughter. He was very professional and polite to her. This asks for how you feel about the price you paid and to pick a range between one amount to another you paid for the service. I didn't actually pay them as I have a contract through Consumers Energy that covered this repair so I don't know how much it would have cost. I'm satisfied with it and glad he could come out the next day to fix it as it was very hot and humid at that time. I would recommend them to anyone that needed their services.