SATISFIED CUSTOMER: I reluctantly turned in a work order (due to past experience) with American Home Shield on Wednesday (May 13th) when my AC unit went out and it was 100 degrees that day. I paid my $125 deductible and AHS said I'd be getting a call from Cross Country Mechanical in 24 hours, which I doubted, but believe it or not, I got that call. I received text messages from them announcing when Chase was on his way the next morning, and guess what? He got here exactly when they said he would. Chase came in and assessed the situation and advised the need for a new motor part and before he left the house he sent text messages to the key players to see if the part was available, and he notified his office to submit the cost estimate to AHS to expedite the process. When he left he said if they can get the approval from AHS this afternoon, which would of been yesterday, he said he would come back tonight, which would of been last night. Within 24 hours from the time I filed the claim. Approval was not received from AHS until this morning (Friday, well within 48 hrs) and I received a text advising that Chase was on his way about 2pm and within 3 hours from that time, Chase had the part installed and washed his hands before shaking mine and thanking me for my patience! Patience? A number of years ago I tried to file a claim with AHS and it took over a week to get a company to show up, and when they did, I asked them to leave due to incompetence in what they were dealing with. Clearly AHS has turned a corner and is now providing fantastic customer service, but they're only as good as their contractor doing the work, and in this case, Cross Country Mechanical did EXACTLY what they said they would do, and within 48 hours from the time I filed the claim with AHS! That is incredible service, and I will NOT forget it! Thank you AHS for contracting with a quality company like Cross Country Mechanical! Chase and Shannon (Father) were very courteous and professional and were incredible to work with! Thank you Cross Country Mechanical! I've gone from 84 to 72 degrees in 30 minutes! Thank the Lord for cool air and Cross Country Mechanical! ***** And I'm not sure why it's showing 4.9 stars! I'd give them 10 stars if it would allow for it!

Very efficient.

Had a service check on both of my A/C units through American Home Shield. Rudy came out and did my inspection. He was very knowledgeable and was honest and didn't try to upsell me on anything. I felt very confident that my units were in good shape by what he was telling me. I would suggest Cross Country to others.

Technician was thorough, professional, and honest. Also, when i called the office for scheduling, the girl i spoke to was so kind courteous. I would highly recommend them.

Cross Country Mechanical- Fast, Friendly, Professional, very knowledgeable and helpful. They are my first choice for repair and services.

Really quick response from these guys. Josh and jeremiah were awesome got here and knocked out what we needed done. Family is sleeping warm tonight. Thank you cross country mechanical. I highly recommend anyone to use these guys for your HVAC jobs

Great Service and reasonable prices. Highly recommend.

Was very professional. Arrived earlier than expected. Notified me he was on the way. Made some suggestions and explained what he did. Feel very comfortable about turning on the heat now

Guys did a great job. Fixed & made sure all was working

We had 3 other hvac companies look at the system over 3 months. All said replace the unit because they could not get the diagnostic program to run(Through American Home Shield). Cross country diagnoded the problem, got the part, and had it fixed in less thsn a week. Actually fixed the unit rather than throwing parts at it until it worked. If you have a hvac unit down these are the people you want to call.

Shannon's team does amazing work! highly recommend

Chad and Jeremiah were very professional and listened to concerns I had and let me know the corrective actions to use in the future to keep our HVAC system efficient. Thank you Cross County Mechanical.

Rudy was sent to work on my ac and by far went above and beyond. Thank you again rudy

Professional, friendly, quick to respond, and showed up when they said. We had an issue with our unit not cooling well. Rudy did not push buying a new unit on us, which is much appreciated.

Great company, showed up and installed a new AC unit when they said, did a very professional job and everything is working great! Thank you Cross Country Mechanical! 5 STARS!

Chase, Josh, and Joesph were timely, friendly, and professional. Chase did my ac tune up and josh and joseph added a new vent for me. They answered all my questions and explained what/why they were doing what they're doing. I cannot recommend them enough

Chase Liccion is very professional, knowledgeable, polite and understanding. Highly recommend!

Very knowledgeable

This company has always been quick to respond to issues with my air conditioner. Chase, specifically, is very respectful and knowledgeable. I highly recommend Cross Country Mechanical for your AC needs.

I had Great experience with their services

Cross Country has installed two HVAC systems in our house (upstairs and downstairs units), after the ancient ones we had finally had to be replaced in 2022. More recently, we called them back to add a mini-split unit in our bedroom in 2025.Shannon, Chase, and the guys did excellent work at a fair price.Great communication, professional & honest work, quality equipment, and a fair price. Can't ask for more than that.

Very quick and efficient. Explains the work to be done very accurately

They came on time and fixed our evaporation pump quickly. Then showed us how to do maintenance on it so it should not happen again.

Thank you so much for such a professional response and work.

Dustin came out Thursday to check the issue, didn't have the part, was able to get the part the next day. Chase came & installed. And did a system check. Very pleased with Cross Country Mechanical.

I couldn't ask for any better service. Chase was on time, very polite, and didn't mind me watching what he was doing. Pointed out to me where the trouble was and what the cost to repair it was. I was most impressed by Chase working with a young man on how to repair and to look for problems. He took his time teaching him. Companies always want employees with experience, how can you get experience if mentors like Chase are not around. This company is a 5 star.

These are one of the most honest, punctual companies I have ever used! Highly recommend!

The workers were all prompt and considerate. They finish the whole project within the one day. I guess the most important fact is that I have cool air flowing into my home right now. Thank you for everything.

Josh and Joseph were amazing. Very professional and accommodating .

Great family business. Technician Chase is very friendly and professional. Highly recommend.