Genuine Woodworking
2023-01-03T00:36:24.466Z
I recently hired Genuine woodworking to do a small built-in job for me, and while the quality of the work was excellent, I had a negative experience with the company overall. One of the main issues I had was that the finish on the cabinet door profiles was not correct. I had specifically discussed this detail with them, but when the doors were installed, they were not what I had requested.Another issue I had was that the company required payment in full before starting the job. While this is not uncommon in the industry, I was uncomfortable with it because I had not yet worked out all the details of the project, such as paint color, molding types, and cabinet door types. When I asked the company about this, I was told that these details would be finalized in the office right before the job started. However, when we met in the office, the company mixed up the cabinet door profile types that we had selected, and they ended up using a generic shaker style that I had not agreed to.I reached out to the company to try and resolve this issue, but they refused to remake the cabinet doors or provide any kind of compensation for the mix-up. This was extremely frustrating and left me feeling like I had been ignored and not valued as a customer. While the quality of the product was great, I would not recommend this company for small jobs because of the difficulties I experienced with payment and communication. I would not use them for a larger job like a kitchen renovation due to my negative experience.