2024-02-22T14:30:09.411Z

2024-02-16T18:12:18.298Z

Some years ago I purchased a white high-gloss kitchen, which was superb in quality and style. In the last year or so, I began to notice yellowing/staining on most of the edges of the drawers and cupboards, and the kitchen began to look very unattractive. I contacted the company. They were extremely concerned and conducted a thorough investigation including back-tracking every stage of the manufacturing process, and discovered there was a fault in the gluing process at one of the suppliers. I was informed that all of the doors and cupboards would be replaced at no cost to me. I had anticipated, quite wrongly, that I would have difficulty getting replacements as the kitchen was out of guarantee. Callerton was determined to find out what had gone wrong in the manufacturing process of my kitchen, particularly with regard to it never happening again to any current or future customers. I was kept fully informed at every stage. I am delighted to say that my kitchen refit has taken place and is resplendent once again. This is customer service at the highest level and I cannot express my thanks to everyone involved for the effort they made to rectify the situation.

2024-01-23T19:15:25.146Z

We had a Kitchen designed and fitted by Callerton Kitchens few years ago and we are very happy with the quality of the units and the installation. We recently discovered a problem with the tap when rust started appearing under the chrome. Things can and do go wrong. When this happens you want to have good customer service to get the issue resolved quickly. After a few years some companies might not have put in much effort to help. When I contacted Callerton Kitchens they were just as helpful and enthusiastic to help as they were when the kitchen was being fitted. They contacted the tap supplier who sent out a complementary replacement and Callerton Kitchens arranged for this to be fitted. Thanks to Lucy at Callerton Kitchens the tap is like new again. Many thanks for the outstanding customer service, something of a rarity today.

2023-11-30T14:55:17.244Z

We were thrilled with the excellent service particular Francis who came up with fantastic designs, and is so talented. The quality of the kitchen are excellent. Fabulous service

2023-11-14T17:11:51.143Z

Imaginative design of a planned new kitchen lay-out for us by Callerton designer Francis Russell. Francis took great care in understanding our requirements and he produced several very good design options for us. Due to unforeseen circumstances however, sadly we were not able to proceed to implementation. We have no hesitation in recommending a visit to Callerton and their extensive showroom.

2023-05-09T14:01:06.287Z

Great evening - really useful to see Bora products being used and taste some of the food cooked. Very much appreciated the opportunity to speak to others that attended about their experience as Callerton customers and also the chef regarding the appliances. As I was driving I didn't get to taste the wine but the event was well worth the journey.

2023-04-14T17:08:06.236Z

Great friendly cookery demonstration evening hosted by Callerton and NEFF. Good way to help decide on appliances might be mostly useful. Food from the demo delicious too. Thanks

2023-02-18T21:52:17.737Z

Outstanding service from the Berwick team from initial consultation to the finished kitchen. Mandy listened to what we wanted and suggested some great ideas that we hadn't thought of which we are delighted with. Excellent communication from Stacey throughout who kept us updated regarding delivery and instalation. Both Mandy and Stacey helped with our decision making which we are thrilled with. Roger provided expert craftsmanship as usual. We would definitely recommend Callerton at Berwick-upon- Tweed for a professional and dedicated service.

2023-01-23T11:35:56.271Z

A fantastic company! The team were a real pleasure to deal with and couldn’t do enough for us from the design process to the install. We’re thrilled with our new Callerton Kitchen and would highly recommend using them.

2022-08-18T16:39:51.278Z

Callerton kitchens were fantastic from start to finish. We are so pleased with the quality of our kitchen and the service provided. Everything was completed on time as promised and everything was perfect. Lovely little touches, even after the kitchen was complete we received a beautiful bouquet of flowers. Cannot fault them and highly recommend

2022-04-26T20:04:25.619Z

We have been living with the kitchen for a couple of months now since completion and we are absolutely delighted with it. The design that Peter came up with was somthing we had never considered and is so much better than the design another company had given us. The quality of the units are excellent and we are delighted with the kitchen appliances that Peter recommended to us he definitely knows his stuff. The trades people that installed the kitchen were polite and professional and done an excellent job. As with any project a few issues cropt up during the installation but we were delighted with the way Callerton handled this, they always acted promptly and decisively. I highly recommend this company and I would definitely use them again.

2022-04-03T08:33:47.096Z

2022-03-17T16:42:00.284Z

Delighted with our kitchen from Callerton. Our experience from walking into the showroom to meet Peter, to signing off the completed work was excellent. First class product, installed by a first class team. A couple of issues during the project, as nothing ever goes exactly to plan, but they were dealt with quickly and without question to our satisfaction. Special mention to Rob, who completed all the snagging, Stu, who installed the units, and Steve, who fitted the Amtico. Thanks again to all the team and would highly recommend Callerton to anyone looking for a new kitchen.

2022-02-25T10:16:25.728Z

The short review is: I can’t recommend Callerton Kitchens highly enough, a truly professional, customer focused local firm. The full review is: We had our first meeting with Peter Nolan in July 2021 at the showroom and only had a very rough idea of what design we wanted. After talking to a number of different kitchen companies, we came to the conclusion that Callerton Kitchens was the best fit for us due to their very high level of professionalism, the quality of the display kitchens and the non pushy sales approach. We arranged for Peter to come to our home in August 2021 and we discussed different options before Peter went away and prepared initial design plans for us as a discussion point. The man has the patience of a saint! We changed our minds many times, changed colours, designs, worktops, the size of the island and nothing was too much trouble for him. Finally, in November 2021 we knew what we wanted and booked the installation for January 2022. Everything went smoothly, from the pre installation survey from Graham, the excellent fitters, Graham and Paul, the plasterers, plumbers, Brad the electrician who was excellent and the flooring installer. Lucy managed the overall installation process and Rob was always on hand helping out. The old kitchen, flooring and a wall that needed to be removed was cleared away promptly. Every night the room was left tidy and rubbish free. Nothing was too much trouble for any of the tradesmen used during the installation. Peter and Lucy visited when the kitchen was complete to make sure we were happy with everything. I can’t recommend Callerton Kitchens highly enough, a truly professional, customer focused local firm. Thank you.

2021-09-24T17:48:38.624Z

I don’t think I can give Callerton Kitchens enough stars! And I’m not sure how my review can do them justice as they are absolutely fantastic at what they do. From the initial design by Sam (who knocked it out of the park and thought of things we hadn’t even considered!), to the installation by Derek and the tweaks by Rob to Kevin who looked after us all the way through made one brilliant overall experience! A special mention must go to Lucy who answered my questions quickly and helped us all the way through with everything, she is a star and excellent at what she does! I will not hesitate to recommend Callerton to everyone I know as aside from the above, the actual kitchen is outstanding and a place we will love for many years! To top it off Lucy emailed me this evening to show me how to redeem a free wine promo from NEFF- service you just don’t get from the likes of Wren and Howdens. What must also be mentioned is how reasonably priced Callerton are for the quality of products produced, we in no way felt we were being pushed to buy anything like you do in a lot of kitchen places, they genuinely want to get you the best value for money! Finally we even arrived home to the most beautiful flowers I’ve ever seen on Thursday! Don’t think twice about using Callerton 😀

2021-07-20T11:53:21.311Z

Disgusting and totally wasting of time. I've been today at this store and their behaviour was disgusting. 2 days after the rules ahs been lifted they still discriminated and don't let the people to go inside without mask even that I told them few times that I am exempt. The funny thing is that the staff walking around without any masks. DISGUSTING!!! I WILL NOT RECOMEND!!!

2021-07-11T12:21:54.068Z

Callerton are a great choice. Top quality, locally produced, designed to your specifications and at a great price.

2021-05-16T14:57:07.272Z

We are very pleased with our new Callerton kitchen. It was installed very professionally during Covid restrictions. From the design concept discussed with Sam and throughout installation done by Chris, the experience and workmanship was second to none.

2021-04-11T08:41:43.983Z

Sam listened to all of our ideas and designed the kitchen exactly the way we wanted it, with really helpful suggestions and ideas that we hadn’t thought about. He was friendly and professional throughout. The quality of the kitchen is excellent and we love it. Any small issues that arose were dealt with and Lucy was brilliant at keeping us up to date and informed. There is a real commitment from all of the team to provide a quality product and service. Thank you to everyone at Callerton.

2021-03-13T10:07:43.828Z

We're really loving our new kitchen. Grace at Callerton designed us a kitchen which really works for us and looks great. The folk at Callerton kept us up to date during the work. Callerton and the contractors managed the project from start to finish. This was more than just a new kitchen - there were walls moving, new radiators, electrics and flooring. I would certainly recommend them.