What Our Patients Say
4.90
115 reviews
AI Summary
The reviews highlight a dental office with a friendly and professional staff that provides excellent care and attention to detail. Many customers appreciate the welcoming atmosphere, thorough explanations during treatment, and the dentist's expertise. However, there is one notable negative experience regarding appointment scheduling and staff demeanor, suggesting that improvements in customer service training may be needed. Overall, the positive feedback strongly outweighs the negative.
5
I have had Elk Grove Healthy Smiles as my dentist since I was born. They have always done a wonderful job at not only cleaning my teeth but taking the... More
I have had Elk Grove Healthy Smiles as my dentist since I was born. They have always done a wonderful job at not only cleaning my teeth but taking the time to make sure my teeth are in the best shape for the future, which is very important to me now that I’m older and in my 20s. Thank you Dr. Nanra and team! Less
5
Dr. Nanra, Kelsey, and the rest of the team are awesome. They explained everything in great detail, and made sure i was comfortable during my treatmen... More
Dr. Nanra, Kelsey, and the rest of the team are awesome. They explained everything in great detail, and made sure i was comfortable during my treatments. I will be coming back for all of my future appointments even though i live over an hour away. HIGHLY RECOMMEND. Less
5
They are very professional I’m happy with their services I recommend them
5
I’d been going to this place for over 20 years. Even after moving 40 min away, I still come here. This is a true testimony of the great service they... More
I’d been going to this place for over 20 years. Even after moving 40 min away, I still come here. This is a true testimony of the great service they provide and the team working there are top notch. I highly recommend this place to anyone looking for a great dentist and a place to feel where you are more than just a customer. Thanks. Less
5
Great staff! I have never had any complaints once in the 8+ years I have been attending this dental office! Super knowledgeable and friendly! I actual... More
Great staff! I have never had any complaints once in the 8+ years I have been attending this dental office! Super knowledgeable and friendly! I actually look forward to my dentist appointments and you should too! Give them a try! Less
1
I’m writing to share some feedback regarding my recent experience as a possible new patient. I had booked an appointment and received an email confirm... More
I’m writing to share some feedback regarding my recent experience as a possible new patient. I had booked an appointment and received an email confirmation stating that it was scheduled for Friday. However, when I arrived, I was told that my appointment was actually set for Monday.I understand that mistakes or miscommunications can happen, and I was simply trying to clarify the situation by showing the confirmation email I received. Unfortunately, the staff member assisting me at the front desk was quite dismissive and, frankly, rude in her response. Rather than trying to help resolve the issue, she came across as argumentative, even though I was not trying to argue—just present the information I had. Instead the staff said, “There’s nothing I can do for you!” As if I was blaming her.I believe this could have been handled in a much more professional and courteous manner. This staff member may benefit from additional training in customer service, or perhaps a different role that doesn't involve direct interaction with patients, given the nature of the exchange.Thank you for taking the time to read this. I hope this feedback is helpful in improving the experience for future patients Less
5
5-Star experience! Office staff is great. They are so welcoming, polite, courteous, and always wearing a smile! Miguel is super personable and will ma... More
5-Star experience! Office staff is great. They are so welcoming, polite, courteous, and always wearing a smile! Miguel is super personable and will make you feel comfortable like you've known him forever. The dental hygienist Tanya, took her time with my cleaning (I have braces) and she explained everything to me as she went. I didn't have to ask many questions (and I ask a bunch lol). She was so friendly and made sure she was gentle around my gum line and other sensitive areas. The Dentist Dr Nanra was very nice and communicative and suggested the best for me while still providing options. Best dental experience ever, 10/10 Highly Recommend! Less
5
The best dentist I ever been to the staff was so great and explained everything to me we mad a great treatment plan and my cleaning was great Miguel a... More
The best dentist I ever been to the staff was so great and explained everything to me we mad a great treatment plan and my cleaning was great Miguel at the the front desk was so nice and made sure I left with all my questions answered you can tell all the staff really care about your experience and your teeth Less