Kennedy's Concrete
2026-07-26T18:59:57.943Z
Tried to communicate by phone, text messaged with photos on Tuesday evening to a number that they asked me to send photos to, and I double checked on whether to send them to the number I was speaking to. She said yes. Two days later filled out a website contact form and never received a call back for an estimate. It was a smaller project and I’m sure not priority, but I would have appreciated a response.Update: After posting this review I did receive an estimate 5 days after my initial call for the repair of a 3x4 slab by text message. We needed a repair completed reasonably soon as our HOA gave us a deadline and waiting that long for communication, regardless of it being a family member’s softball tournament, wasn’t something we could wait for. We got the slab replaced with another local family owned business in the timeframe it took to get an estimate for nearly $900 less. It was never communicated to me it would take 5 days for the actual estimate to come in because of a family softball tournament. In fact there was no communication and no emails between when I sent the photo and randomly was texted an estimate. Most importantly, I also don’t appreciate being harassed to remove my one star review based on my experience. I understand you’re a local business but imo that’s not acceptable, and the very reason it is important to communicate with people.Update: This businesses response and subsequent contact, more than a week later after my estimate was sent, to ask me to remove my review simply lets me know that I made the right decision. I contacted five other locally owned concrete and contracting businesses, and within one business day each of these businesses provided me with an estimate. There’s room for improvement concerning communication and estimates and perhaps asking more questions prior to the estimate. I received an estimate for a 4x8 replacement when that is not what was needed. I never asked for anyone to work over the weekend, I simply stated that the communication was lacking. Public perception and reviews are important to a business, but how you treat your local customers is important—even if they decide to ultimately not do the project with your business.
Tried to communicate by phone, text messaged with photos on Tuesday evening to a number that they asked me to send photos to, and I double checked on ... More