2026-01-07T01:16:08.000Z

I would give a zero review but that is not possible. The service provided by this company is the worst I have ever seen. I have been waiting for a refund for a cancelled policy for months. The latest was this email they sent me two days ago about the refund. "Per the carrier, the refund check was mailed on 11/07/2025 to 14710 US Highway 17, Hampstead, NC 28443. Can you please check?" I drove there to see what it was and found that the address is the Horizon Insurance building in Hampstead and they needed me to go there to check on it. It is now two days later (Dec 31st) and I have not heard any news from them regarding the check that was sent to their office. Total incompetence. Update 1/5/26: Email from horizon, "I have located your refund check. It was written out to you, but with Horizon's mailing address. It was erroneously included in Horizon's weekly deposit." The check was deposited to their account on 11/18 (well over a month ago).

2025-05-22T20:46:03.000Z

I appreciate Jacob doing the work to get us all set up with homeowners, car and RV insurance. He made the process easier than doing it ourselves. We always use a broker and we found Jacob when we moved here. I appreciate his timely response to my inquiries.

2024-12-18T17:56:51.000Z

First of all my Agent Jacob Harris is so nice. He’s professional, courteous and just down right friendly… And helps me with anything I need…. Also what I am paying now compared to what I was paying is just AMAZING!!? Thank you so very much, Jacob Harris Horizon Ins Merry Christmas and a Happy New Year !! I truly Recommend Horizon Ins !!

2022-12-15T11:11:00.000Z

Horizon has a great team. prompt and easy to get a hold of and very patient and knowledgeable, willing to walk you through options and make you understand.

2020-11-04T23:01:52.000Z

Happy to have a local State Farm here in Hampstead. Steveo was super helpful with my auto and renters insurance. Definitely recommend. Customer service is why I love State Farm.