2026-03-04T13:59:33.619Z

My experience with Jacob has been wonderful. He worked with me to get the best car insurance quote, and answered any questions I had throughout the process. Very down to earth, professional and knowledgeable. I enjoyed his postive energy and attitude. He gets it done! I highly recommend working with Horizon Insurance for all your insurance needs. You speak with actual humans that care.

2026-02-18T17:56:11.017Z

I had a great experience working with Jacob Harris. He made the whole process extremely simple and stress free. The transfer to a new policy was handled very quickly! Thank you Jacob!!

2026-02-18T14:49:32.110Z

Great customer svc.

2026-01-05T23:17:51.324Z

I would give a zero review but that is not possible. The service provided by this company is the worst I have ever seen. I have been waiting for a refund for a cancelled policy for months. The latest was this email they sent me two days ago about the refund. "Per the carrier, the refund check was mailed on 11/07/2025 to 14710 US Highway 17, Hampstead, NC 28443. Can you please check?" I drove there to see what it was and found that the address is the Horizon Insurance building in Hampstead and they required me to check on it. It is now two days later (Dec 31st) and I have not heard any news from them regarding the check that was sent to their office. Total incompetence.Update 1/5/26: Email from horizon, "I have located your refund check. It was written out to you, but with Horizon's mailing address. It was erroneously included in Horizon's weekly deposit." The check was deposited on 11/18 (well over a month ago). The "outstanding cancellation" in the response they provide below is for a completely unrelated policy that I chose to cancel due to the poor handling of the "refund due" policy.

2025-11-11T18:25:53.862Z

As a REALTOR with Keller Williams, finding trusted partners who genuinely care about my clients is essential. Steve O at Horizon Insurance has been outstanding in every interaction.His industry knowledge is impressive - he takes time to educate my buyers on coverage options, explains policy details clearly, and ensures they understand exactly what they're getting. In the coastal market where I primarily work, that expertise around flood, wind, and homeowners coverage is invaluable.What really sets Steve apart is his enthusiasm and positive energy when working with my clients. He treats each buyer like they're his only customer, responds quickly to questions, and brings a genuinely engaging approach to what can often feel like a tedious process. His expertise has been a superlative reflection on my business.

2025-10-30T13:10:42.252Z

Angie Lewis was extremely helpful, knowledgeable, and professional. She saved me a lot of money and answered all my questions. I would highly recommend Horizon insurance.

2025-09-03T14:07:33.419Z

I had a great experience working with Jacob Harris. He was able to reduce my HO policy by $1000 and help with canceling by current policy.

2025-08-21T21:10:20.298Z

I had such a great experience working with Jacob at Horizon Insurance! From the very beginning, he made the process of setting up my policy simple and stress-free. His efficiency was incredible - everything was handled quickly and thoroughly, with no detail overlooked. What stood out most was his communication. Jacob kept me informed every step of the way, making sure I understood my options and felt confident in my decisions. It’s clear he truly cares about his clients and goes above and beyond to make the process seamless. I couldn’t recommend Jacob, or the Horizon team, more highly!

2025-07-21T14:21:27.250Z

Due to a miscommunication with our previous agent, our insurance had lapsed, and Jacob jumped in and not only helped us get covered, but found us a new policy that saved us $600/yr. Highly recommended!

2025-07-03T16:30:24.621Z

I contacted Jarod in a panic after being notified that my home insurance had expired because my insurance company didn’t stay current with requirements. He took my information and got me an estimate the same afternoon, that saved me around $500 from my previous insurance companies price. By the end of the day he had all needed forms sent to me and had my insurance taken care of. He also contacted my previous insurance company for me to make sure everything was terminated there and switched over properly. What I appreciated most was the communication and clarification, which is too often difficult receive.

2025-06-25T19:31:40.696Z

Horizon Insurance is a great provider to handle your insurance needs. Their team is professional, knowledgeable, and responsive. We truly appreciated the quality of service and support they provided during our time with them. Highly recommended for anyone seeking a reliable and trustworthy insurance company.

2025-06-08T23:12:50.792Z

Jacob was incredibly helpful in setting us up with the right business insurance. He was knowledgeable, responsive, and made the entire process smooth and stress-free. We truly appreciate his expertise and professionalism, and we would recommend him to anyone looking for quality insurance support!

2025-04-29T21:01:07.656Z

After having some bad experiences with other coastal insurance, Horizon was a breath of fresh air. Simple process to enroll for coverage, felt like someone was there answering questions every step of the way. Angie was phenomenal, I would absolutely recommend Horizon to friends and family

2025-04-19T15:23:19.023Z

Jacob has been wonderful! He is knowledgeable and kind.

2025-04-18T22:41:28.882Z

Jacob at Horizon found me exactly the policies I needed on a property that wasn’t easy to insure! He is personable, consistent, and was a pleasure to interact with. I highly recommend!

2025-04-10T16:22:08.847Z

Had the pleasure of working with Jacob to set up a home insurance policy for our new home. Jacob made the process extremely easy from start to finish and provided helpful reminders throughout the process which was greatly appreciated during the stressful home buying process.Highly recommend Horizon Insurance for competitive pricing, friendly service, and great support!

2025-03-22T20:25:15.078Z

The owner, Steveo, is my long time neighbor and great guy. He went the extra mile to help me with home and business insurance. Jacob also assisted with the case and is very conscientious. Highly recommend them both!

2025-02-28T20:55:31.512Z

One of the things I really like about Steveo is that he takes the time to listen and understand what your needs are and he takes the time to educate you so you can make the best insurance decisions. I highly recommend Steveo and his team!

2025-02-25T17:46:51.010Z

Great experience! Helped us every step of the way!

2025-01-25T19:39:48.868Z

We had an incredible experience with Horizon Insurance, thanks to Donny’s exceptional customer service! He was knowledgeable, patient, and went above and beyond to help us find the perfect policy for our needs. Donny took the time to explain every detail, making the process stress-free and easy to understand. It’s rare to find someone so genuinely dedicated to helping their clients. We highly recommend Horizon Insurance and especially Donny for anyone looking for outstanding service!