2026-07-22T02:35:16.352Z

Their owner’s response claiming they "understand that every family has a different budget" is laughably inaccurate n completely twisted what actually happened.Let’s be crystal clear about what actually happened when I called: I simply asked for their standard rates to compare service quality and pricing across different agencies, basic consumer due diligence. The receptionist flat-out refused to give me a straight answer. Instead, she interrogated me:1. Demanding to know what other agencies were charging me.2. Pressing me on how much I was willing to pay.3. Asking personal questions about whether I had insurance coverage to pay for it.When I refused to play these evasive sales games, she kept dodging the question. Spinning this on Google into "if our services are not the right fit" and insinuating a budget issue is an absolute joke.The receptionist refused to provide standard pricing, bizarrely claiming that she "couldn't give one" because I "might prefer a sales attitude, and she isn't a salesperson." Acting like providing basic price transparency is beneath her, while making assumptions about a client's preferences, is completely condescending.Their eventually disclosed rate ($32–$38/hr) (i dont rmb the exact but i think its 30+) is entirely standard average market pricing, yet they act as if asking for transparency is a budget limitation.For the record, we are currently paying for a premium home care service that costs significantly MORE than their quoted range. Affordability was never the issue, honesty and transparency were. Pretending your services "aren't the right fit" just to cover up your front desk’s unprofessional, intrusive sales tactics is embarrassing. Zero transparency, zero professionalism.店主回覆中聲稱他們「理解每個家庭都有不同的預算」，這種說法既可笑又完全扭曲了事情的真相。讓我們把事實說清楚。我打電話過去時，只是單純想詢問他們的標準收費，以便比較不同居家護理機構的服務品質與價格，這只是消費者最基本的事前了解與比較。然而，接電話的櫃檯人員卻直接拒絕回答我的問題，反而開始盤問我：1. 要求我透露其他機構向我報價多少。2. 不斷追問我願意支付多少費用。3. 詢問我是否有保險可以支付相關費用等私人問題。當我拒絕配合這些迴避問題、帶有推銷意味的問話時，她仍然持續閃避我的問題，不願直接回答。如今卻在 Google 回覆中將事情包裝成「如果我們的服務不適合您」，還暗示是預算問題，實在令人啼笑皆非。更誇張的是，這位櫃檯人員竟然表示，她居然無法提供一個標準價格，理由竟然是我「可能比較喜歡業務式的服務態度，而她不是業務人員」。彷彿提供基本的價格透明度是一件低人一等、不值得做的事情，還自以為是地揣測客戶偏好，這種態度既高高在上，又令人極度反感。最後她才透露他們的收費大約是 每小時 32 至 38 元（我不太記得確切數字，但應該是 30 多元），這其實就是市場上的一般行情。然而，他們卻把客戶要求價格透明這件事，硬是扭曲成「預算有限」。順帶一提，我們目前使用的居家護理服務，每小時收費遠高於他們所報的價格。因此，問題從來不是負擔不起，而是誠信與透明度。如今卻試圖用「我們的服務可能不適合您」這種說法，來掩飾櫃檯人員不專業、愛打探隱私又充滿推銷意味的應對方式，實在令人尷尬。毫無價格透明度，毫無專業可言。

2026-07-22T00:08:23.504Z

Absolute waste of time. I called simply to inquire about the pricing for their services—a straightforward, single question. Instead of answering, the receptionist refused to give me a price and started playing psychological mind games, demanding to know "what my budget was" or "how much I was willing to pay" first so she could see if we were a "good fit."She kept going around in circles and rambling about completely unnecessary information, refusing to be transparent until I forced the answer out of her after a painfully long exchange. Unprofessional, manipulative, and completely disrespectful of customers' time. Highly do not recommend.[UPDATE in response to Owner's Reply]:Nice try attempting to spin this into a "budget issue." Let’s be completely clear: affordability is not the issue here. As smart consumers, we compare different home care options based on their value for money and service quality before making a decision. In fact, we are currently paying for home care services that cost above your quoted range :) WAY above.The core problem was your staff’s total lack of transparency and refusal to answer a simple, standard question without playing pricing games first. Don't twist a critique of your unprofessional sales tactics into an assumption about a customer's financial capacity. Genuine quality care starts with basic transparency and honesty, something your front desk clearly lacks.:)

2026-07-21T17:42:01.287Z

The Personal Aid Nurse & Home Care program has effectively provided support for senior meal services, resulting in a highly positive experience. The staff members are friendly and kind, demonstrating exceptional levels of accommodation and attentiveness to the individualized needs of each senior client. Nutritious meals are delivered to the residence of the senior on a weekly basis. Additionally, the chef is prepared to adjust meal options in accordance with the senior's preference and specific dietary restrictions. I recommend this meal service for any senior who requires a little extra care. It's an excellent choice!

2026-07-19T06:13:09.496Z

服务周到，爱心满满！

2026-04-07T20:34:02.921Z

I’ve had a good experience working with Personal Aid Home Nursing Care. The team is professional, supportive, and easy to communicate with.The scheduling is flexible, and communication is always clear and supportive. I feel respected and valued when working with them.The client’s family is also very cooperative, which makes the work smoother and more comfortable. Overall, the cooperation has been smooth and pleasant.Highly recommend this company to anyone looking for reliable and compassionate home care services.