Customers consistently praise the service for its professionalism, detailed communication, and the supportive approach of the representative. Many felt guided throughout the loan process, with a strong emphasis on education and patience. There were no significant drawbacks mentioned, making the overall experience highly positive and effective for clients.
5
Nov 27, 2024
I would like to thank Michelle Horn for all her support throughout the process of buying my first home. Michelle went above and beyond by taking the t...
More
I would like to thank Michelle Horn for all her support throughout the process of buying my first home. Michelle went above and beyond by taking the time to teach me how to email and e-sign documents, and always making sure I felt comfortable every step of the way.
I couldn’t have asked for a better person to work with on my first home purchase! The whole process was so much easier than I expected working with her. I will be recommending Michelle to anyone I know who’s looking for a loan. She’s not just great at her job—she really cares.
I can't wait to work with her again, when it’s time for me to get my next house.
She is the BEST!
I give her 5+++ stars
--
Less
5
Sep 27, 2024
Michelle is hands down the friendliest and most caring loan rep I have ever worked with. She does everything within her power to make sure everything ...
More
Michelle is hands down the friendliest and most caring loan rep I have ever worked with. She does everything within her power to make sure everything goes smoothly and communicates with all parties at every step of the way. Cannot recommend her enough!
Less
5
Jun 01, 2024
Wow. Michelle is wonderful. Diligent, hard working, knowledgeable, and easy to talk to. My recent deal proved to be challenging. Michelle proved her w...
More
Wow. Michelle is wonderful. Diligent, hard working, knowledgeable, and easy to talk to. My recent deal proved to be challenging. Michelle proved her worth. Ability to think outside of the box and adapt. I look forward to working with her again. 10/10 experience.
Less
5
Jan 22, 2024
My experience with Michelle Horn was fantastic? I was apprehensive about getting the loan, because I didn't fully understand it. She walked me throu...
More
My experience with Michelle Horn was fantastic? I was apprehensive about getting the loan, because I didn't fully understand it. She walked me through it & answered all my questions. She was with me the entire way & then some; furnishing me with extra physical information that I could always go back to. I'm sure she will always be there for me.
Less
5
Jan 03, 2024
Michelle is detailed oriented and a consummate professional. Unlike other Mortgage Professionals, she takes as much time as her clients need to under...
More
Michelle is detailed oriented and a consummate professional. Unlike other Mortgage Professionals, she takes as much time as her clients need to understand their options and make the best choice for their goals and family.
Less
5
Dec 29, 2023
Michelle did a great job for us. All was done very professionally and on time. I hope we can do more in the near future.
5
Dec 29, 2023
I was the loan doc signing agent for a reverse mortgage client of Michele’s. As a retired Certified Reverse Mortgage Professional, I was very impresse...
More
I was the loan doc signing agent for a reverse mortgage client of Michele’s. As a retired Certified Reverse Mortgage Professional, I was very impressed with her professionalism. She obviously had spent a lot of time educating her client on the product and the closing process. Her client was well prepared for the closing which facilitated the event. This process can be overwhelming for older borrowers and requires extra attention by the loan officer. Michelle definitely rose to the occasion and I would have no hesitation in recommending her to family and friends.
Less
5
Nov 01, 2023
5
Aug 22, 2023
I can't say enough good things about Michelle Horn with NEXA Mortgage!!! She has been soooooo helpful and has had so much patience with me thru everyt...
More
I can't say enough good things about Michelle Horn with NEXA Mortgage!!! She has been soooooo helpful and has had so much patience with me thru everything. She is so professional, but at the same time I have grown to feel like she is a Sister as well. She will walk you thru the whole process and make you feel comfortable.
I HIGHLY recommend her for all your needs, I give her an A++ rating.
Sincerely,
Debbie K.
Diamond Bar, Ca.
Less