What our clients say about us
5.00
23 reviews
Write a review
AI Summary
The reviews highlight a highly efficient and knowledgeable team that excels in navigating the challenging approval process for swim spas. Customers appreciate the exceptional customer service, timely communication, and thorough assistance provided by the staff. The only potential downside mentioned is the complexity of the approval process itself, which the team helps to mitigate effectively.
4
We used SSA for our new Swim Spa which was purchased from SpaWorld. Overall our experience improved after a key person commenced halfway through our a... More
We used SSA for our new Swim Spa which was purchased from SpaWorld. Overall our experience improved after a key person commenced halfway through our approval process, which took 6 months end to end. If this key person was available right from the beginning, our approval would have been faster and I would be confident in providing a 5 star review. All the best for the future and I believe your future customers will benefit from this key person. Overall I would recommend SSA. Less
5
Very efficient and helpful! Great service!
5
Awesome help navigating the very confusing process. They were a one stop shop that delivered against all the necessary non-sensical bureaucratic proce... More
Awesome help navigating the very confusing process. They were a one stop shop that delivered against all the necessary non-sensical bureaucratic process. I would absolutely recommend them to anyone looking to install a swim spa. Jordan and Tish were excellent. Thank you. Less
5
Thankyou to the whole team of Swim Spa Approvals who helped me through the whole approval process and made things easier for me to get my pool approva... More
Thankyou to the whole team of Swim Spa Approvals who helped me through the whole approval process and made things easier for me to get my pool approval. A big thank you again to Sam, Jordan, Tish, Maci and the rest of the team for your assistance & patience. Less
5
Tish at Swim Spa Approvals delivered the best customer service I have ever experienced. Ours was a difficult and lengthy project made much easier by ... More
Tish at Swim Spa Approvals delivered the best customer service I have ever experienced. Ours was a difficult and lengthy project made much easier by Tish. She was helpful, considerate, accurate, honest, reliable, trustworthy and a pleasure to deal with. We could not have completed this project without her advice, patience and support. I cannot recommend her highly enough, she is a star. Less
5
Swimspa Approvals was recommended for our swimspa installation approval and so glad we used them. Sam and his team worked with us through the CDC (Com... More
Swimspa Approvals was recommended for our swimspa installation approval and so glad we used them. Sam and his team worked with us through the CDC (Compliant Development Certificate) approval process and although challenging due to various compliance requirements, the Swimspa Approvals team achieved in a short period what could have taken months not to mention the frustration. My advice to anyone wanting their compliance certificate, contact and be patient as Sam and his team complete their pre-assessment process to ensure they guide you correctly and can deliver what you want. Less
5
While getting CDC and council approvals is never expected to be a fun experience, Sam and Tish both made the experience trouble free and worthwhile ha... More
While getting CDC and council approvals is never expected to be a fun experience, Sam and Tish both made the experience trouble free and worthwhile having included both a swimspa and house mounted pergola to the approval process. Tish provided excellent advice throughout the process, routinely providing updates and kindly following up any inputs from myself. Thank you Sam and Tish! Less
5
Thank you to Sam for taking the time to look for every opportunity to make our spa approval work. Sam was extremely helpful and provided clear informa... More
Thank you to Sam for taking the time to look for every opportunity to make our spa approval work. Sam was extremely helpful and provided clear information on what was at times a very technical topic. I wouldn't hesitate to recommend Sam as he is very diligent and knowledgeable. Less