GoHero Home Services
2026-10-12T11:45:53.923Z
I am extremely pleased with the service provided by GoHero Home Services - Plumbing Services. I want to recognize the outstanding team who worked on my home, from Project Manager, Will to Lead Plumber Daniel and his crew, Tony, Steven, and Tyler.Daniel was professional, courteous, and communicative throughout the entire process. He kept me informed about the work being performed each day and made sure I was updated whenever there were changes. That kind of communication goes a long way in giving a customer peace of mind.Daniel and his crew are hardworking, dedicated professionals who clearly take pride in what they do. They worked diligently, even skipping their lunch break to make the most of their workday. More importantly, they went out of their way to ensure I was taken care of as a customer. They are truly a tremendous asset to GoHero Home Services!I also want to recognize Simone, one of the wonderful people who represents the heart of this company. Simone called me each morning to let me know when Daniel and the crew members working with him that day were expected to arrive. She was always polite, professional, and thoughtful in keeping me informed.Too often, the people working behind the scenes in the office don't receive the recognition they deserve. Having interacted with several of the ladies in the office, I want to extend my appreciation to each of them for their hard work, dedication, and commitment to customer service. A company's reputation isn't built by its field crews alone; it takes a great office team working behind the scenes, too! Kudos to each of you!While my experience with the plumbing team has been excellent, I did encounter an opportunity for improvement when contacting the electrical department. I left a message on Monday requesting a call back for a quote, followed up again on Thursday, and finally received a return call on Friday. I understand that schedules get busy, but timely communication with potential customers is important, too. I hope this feedback will help ensure that the same level of responsiveness and customer care I experienced with the plumbing team carries across all departments.Overall, I am very happy with the services I've received and appreciate the professionalism, communication, and genuine customer care shown by the plumbing team and office staff. I look forward to continuing to build my relationship with GoHero Home Services and will gladly share my positive experience with others.Thank you, GoHero, for having such a dedicated team of professionals. Keep up the great work, and continue striving for excellence in every department!