West Michigan Mortgage
2025-09-07T22:22:26.090Z
I was really disappointed with my experience working with West Michigan Mortgage Company. As first-time homebuyers, we knew the process would be challenging, but this company made it even more frustrating.First, they approved us for a loan that they later said we couldn’t use. This left us scrambling to figure out a solution for a home we had already put an offer on. Thankfully, we were able to make it work, but for others, this could have meant losing out on a house altogether.Communication was another major issue. The lack of coordination within their team caused multiple mistakes that we had to correct ourselves just to ensure we could close. On top of that, they repeatedly called my employer to confirm my income—up to five times—without letting me know ahead of time. This lack of communication and professionalism was stressful and unnecessary.The only reason I gave 2 stars instead of 1 is because, in the end, we did close on our home—but honestly, that was thanks to our persistence, not theirs. If I could go back, I would avoid working with this company.
I was really disappointed with my experience working with West Michigan Mortgage Company. As first-time homebuyers, we knew the process would be chall... More